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Customer Ratings & Reviews

$289.99
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Customer reviews

Rating 4.7 out of 5 stars with 12637 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 530 Showing 10,581-10,600 of 12,637 reviews
  • Rated 5 out of 5 stars

    Great as always

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony delivers but ensure to take good care of it. Ok.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SwaggyT, we're glad you like your purchase. Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a lot better then expected great gift for someone who loves music. My one complaint is that they can't connect to a PS5 wirelessly other then that super satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimmy, We value your feedback regarding the compatibility of this unit to the PS5. In order to listen to music over Bluetooth technology, both Bluetooth devices must support Advanced Audio Distribution Profile (A2DP) Bluetooth profiles. Your Bluetooth headphones support the A2DP Bluetooth profile, but the PlayStation only supports HSP and HFP Bluetooth profiles. Check your device manual for model-specific information. For further information about compatible Gaming Headphones, visit the PlayStation website or contact PlayStation support.

      The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Boyfriend Approved!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my boyfriend and he loves them, no complaints! Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello serree,
      That's nice to hear that your boyfriend approved and appreciates his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM400

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations. Can’t imagine using anything else as of right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlfredoD,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset overall. I have had some issues, its turned off a couple times during use. I do like the quick pairing back and forth when connected to two devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris,

      Thanks for the feedback. Make sure that the rechargeable battery of the headset is sufficiently charged. If not, charge the headset. More troubleshooting guide on the link below.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    The

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Good Good Good Good Good Good Good Good good good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DiegoF,
      Thanks for purchasing our Sony WH1000XM4. We're glad that you are pleased with the overall quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Best feature is the controls. Super easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Ryan!
      Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a notification bu phone that my product was available for pick up...i let them know i was there...and the brought it to my car in less than 10 minutes...so cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooood!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscarin1982, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good headset for anyone. the ear covers are soft and its easy to store away and soft is exquisite

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GrzegorzS, we're glad you are enjoy wearing our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Cool headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect. I’ve had these before and waited for a sale worth the wait

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoZ,
      Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good pduct

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! Sd d d d d d d d d d d d d. D d d d d d d d

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rater123,
      Thanks for the 5-star rating! We're glad that you like our XM4. Enjoy and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Travel Friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the latest version. I returned it because it felt delicate. When this previous generation went on Black Friday sale, I decided to try it. Sound is almost the same as the latest mod, and on top of that, It felt durable. It’s also better for traveling. It folds in a smaller form. I decided to keep it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi deedee, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing staff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is so amazing and helpful! Store always clean! Lovvveee these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AviganehtG,

      Awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear you had a great experience with our customer service and loved the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave these as a gift and they said they worked well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElaineG, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Automatic pause and shut off stopped working

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound and quality of the device is fine. I recently noticed, however, that the battery would be drained because it would not automatically turn off when I took the headphones off. Sony support was not helpful. I'd return this product if the issue did not arise immediately after the date where I can return them to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ALEX,

      Thank you for considering Sony products.

      We're glad to hear that you're enjoying the sound and quality of your WH-1000XM4 headphones. We're very sorry to hear about the battery draining issue and for any frustration you've experienced with our support. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns.

      To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

      - Name:
      - BestBuy Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      Thank you for your patience, and we look forward to assisting you further.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very comfortable and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShaneV, we're glad you like the ease of use and comfort of our product! Thanks of choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Good investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one for my wife! Check it out well worth the investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveA, thanks for choosing and purchasing our product. We hope your wife is enjoying her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    Good headset, bad mic

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset quality is good and comfortable, but mic kinda sucks

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quandale,

      Thank you for the purchase! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great hesdphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally happy with these headphones. Frequency response is great. Highly recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dobes, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US