Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect headphones, if you don't make calls/zoom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just had to return my Sony WH-1000XM4. First let me just say the sound you receive, and the comfort level, is the best I’ve ever experienced. The problem is the mic, like some reviews mention, it just is not consistent. I needed to use these headphones to make several phone/zoom calls a day, and I was embarrassed to be told on too many occasions that I could not be heard, or the sound was muffled staticy, etc. Note, I really tried to make these work, given the money I spent, and the comfort. But after articles, tutorials, videos, and finally Sony support which you can only connect to via online chat or email, the problems remained. What actually makes the problem especially frustrating is that it is not consistent. After changes and system reset (Sony’s Help go-to), I actually had 3-4 calls in a row where I was told my voice was crystal clear, and thus I believed the problem resolved, but then the 5th call and beyond would be horrific. Subsequent calls via phone or computer would be all over the place. I believe that this is why xm4 is ranked #1 on so many lists, because it tests so well, if you judge simply on a few calls. As some have said, it must not be the mic itself (hardware), but the firmware is just not right, or is trying to do too much. I say this because I read that Sony put in an update to not detect mic frequency response under 150-200Hz, as a further way to suppress proximity noises. What this means is that if you have a deep voice, the mic will begin to filter you out. I have no idea if this is accurate, but as a deep voice cis male myself, this would cause me issues if true. I pray Sony gets their act together, because at this price point, it’s unacceptable, but in the meantime, I’ve gone somewhere else. I just purchased the Bose 700 (my first Bose), as many reviews say the call quality is up to snuff, we’ll see…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JAM3, thank you for your feedback. We are so sorry if the call quality of our WH-1000XM4 did not meet your expectations and that it had to be returned. Despite the issue, we appreciate you like the comfortable fit design and great sound quality of these headphones. We will surely take note of your input as we always strive for the best customer experience.
The issue you've encountered can be fixed by following the steps provided on the following links:
How to use Bluetooth headphones for video calls on a computer - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
Firmware Update to Version 2.5.0 - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate you and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, but why make the charging cord so short? I think Sony can do better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferJ00018, thanks for choosing and purchasing our product. We understand your feedback regarding the supplied cord of your SONY unit. This WH1000XM4 comes with USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)).
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Love them!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality and I personally love them! Only downfall if the head band is a smidge to big other than that I love everything about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer,
Thank you for telling us about your experience with your WH-1000XM4. Your feedback is extremely important to us and is very much appreciated. For comfort, try adjusting the headband and the earpads properly. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
For your reference you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Despite your concerns, we're truly glad that you love the excellent audio and noise cancellation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Father
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son really likes these head phones. The case is also awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamG, nice! We're glad to hear that your son likes our WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones but it does leak sound a lot
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenN,
We are sorry to hear about the sound leakage you are experiencing with your WH-1000XM4 headphones. To improve the seal and minimize audio bleed, please ensure the earcups are fully covering your ears without any gaps caused by hair or glasses, and try adjusting the headband for a tighter fit. You can also use the Sony | Headphones Connect app to run the Ambient Pressure Optimizer, which helps calibrate the noise canceling and seal based on your current wearing conditions.
Thanks for choosing Sony.
Best regards, Eliab
1 year so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i have use the past year and also very good for gaming as well if your play alot of fps games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie,
Great! We're glad that these headphones are perfect for your gaming needs. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing Headphones!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving these headphones so far, I did have some bluetooth issues but was able to return them for another pair and havent had any issues since
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyfanatic1996, Great! We're truly pleased you're enjoying all the improvements we made on these headphones. We're sorry to learn you had some Bluetooth connectivity issues with the first unit you received. Glad to know you haven't had any issues on your replacement headphones, and you're now enjoying the superb features. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Awesome Headphones!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones!!! They are the best!!!. no issues to connect and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CElectronics,
Amazing! We are so happy to know your satisfaction with the ease of use and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Xm 4 top notch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super high quality headphones. Bought these for my wife and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tbone,
That's great! We're happy to hear that your wife loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
We love headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good gift for anyone who likes to listen to things often
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IchibanConfections, We are glad to hear that. You chose the best headphone brand. Thank you for trusting Sony! Vincent
Buy these!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My blowing! If you can get them on sale great but if not but them anyways!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TracerL4, thanks for choosing and purchasing our industry-leading noise canceling headphones! Hope you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Noise Cancelling Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best in its category. The Bose ones come close but overall this is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesP, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing SONY. ~Earl
Bestbuy sonny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% Excellent very good and very well the best bestbuy for sonny
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CinL,
Wow! Thank you for this feedback and we appreciate it very much. We're glad that you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
best xmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this for my brother and he says the features are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zacc, We are thrilled to hear that your brother likes the features of his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
Hg
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] F de s de go iutff. Vyc u. Jv. Jh. Jufdrujuufxcggggggceedhh go lhcc
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bbbbbbbbb,
Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely recommend to a friend if they were ever in need of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luvale, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely, hands down, today Sony XM4 are the best headphones in the market. Tomorrow it could be surpassed by other but today, the best belongs to Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapiLaz, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best base and quality headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for the gym and daily activities and they are great all around headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi manny,
Awesome! Thank you for the 5-star rating and we're glad to hear that you like the headphones for your workout and daily activities.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just felt like they were a little cheaplt made but i did like the cream color.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joseee1,
While we're glad that you liked the color of your new Sony WH1000XM4, we're sorry if you felt that the headphone has a low quality or made cheap. Rest assured that our headphones are made out of good quality materials. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones I'll buy 10x more if I had to... The app helps you set up your headphones to how you like. I suggest you buy this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unruly, Wow! We're very grateful for this positive feedback! We're really glad you are very pleased with the exceptional sound quality, excellent noise cancellation, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer and different functions on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess