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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12487 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 532 Showing 10,621-10,640 of 12,487 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Hg

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    F de s de go iutff. Vyc u. Jv. Jh. Jufdrujuufxcggggggceedhh go lhcc

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bbbbbbbbb,

      Thanks for sharing your 5-star review. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome with 5 star rating. …………………..**********************************

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angel,

      Great! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best purchase ever, got for it. Worth it in the lo

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever, got for it. Worth it in the long run.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MinakshiG, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good headphone.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good with noise reduction. I am happy with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zoeheadphone, nice! We're glad you are happy with the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were purchased as a gift for my son. He loves all the features! He started using them as soon as he unwrapped them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Airpods,

      You made the right choice! We're glad that your son is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was so happy with this headphones. He had expensive headphones but he like this the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HenryT,

      Great! We're glad that your son in enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    My daughter

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Daughter loved it.. she is very happy and always tell me the sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdrianaN, we're glad your daughter loves the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Buy them, w/geek squad… IF YOU KNOW, YOU KNOW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite headphones Period. Top of the line. Only ones that can compete are Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cheyenne, We're glad to hear that you liked our headphones. Enjoy exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Daily Comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy listening on headphones that are easy to use. A match made in heaven!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMB6, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Noise Cancelling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise blocking ability beyond belief!!! Perfect for any use but travel is exceptional due to the noise blocking ability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyCustomer, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my boyfriend and he loves it. I totally recommend this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ValerieS, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Not as blue as in the images but great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mainly bought these for work and they work great! Only complaint is that they aren't as blue as look in the product images.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi fociFresnel, we're glad you are enjoying our industry-leading noise canceling headphones, Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Perfect gift for office supervisor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Son-in-law loved these headphones. I gave them to him as a Christmas gift. Had all the features he was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi pb348,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitely more brown than "silver," but still a good buy at a great price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anya, Thank you for the 5-star rating! We're glad to hear you feel that the WH-1000XM4 is worth its price.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price strategy. Lower priced than amazon on prime day. Proud to be a bestbuy customer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kanuchi13, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Nice headphones

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewer, wow! We're glad you are enjoying your product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 3 out of 5 stars

    Everything's good, but the noise-canceling.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these headphones very much a good self quality, good bass, etc. But I had to return them because the noise-cancelin was too strong for me giveing me a headache, even on the lowest setting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amari,

      While we're glad that you like most of the features, we’re sorry to hear that you’re experiencing discomfort and pressure on your head while using our WH-1000XM4 headphones. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended.

      It's important to adjust the slider before wearing the headset, as improper positioning can lead to discomfort and diminish the effectiveness of the noise-canceling feature. Additionally, incorrect placement may interfere with the wearing detection function, potentially causing automatic music playback interruptions or triggering the automatic power-off feature for battery conservation. we hope these tips enhance your experience!

      It's also unfortunate that the unit had to be returned. For your reference, you may check the link below.

      https://www.sony.com/electronics/support/articles/00282845

      Thank you for your understanding, and we hope these tips enhance your experience and you will consider Sony again in a future purchase.

      Sincerely,
      Jess Sony_US

  • Rated 4 out of 5 stars

    Handy yet complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts the ears a bit with the noise cancelling but when I changed the sound settings if works great. A bit too complicated with having the app involved but it’s not impossible to learn and when it sounds the way you want it sounds great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, Thank you for the feedback on your experience with your WH1000XM4. Good to hear you like the excellent sound quality and that you've found the suitable sound settings for your ears using the Sony headphones connect app. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Grear

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was one of the best buys ive done so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi UltraInstincSayianGhost, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Great quality product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The sound quality is top notch. They are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spark,

      You made the right choice! We're glad that you are enjoying the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US