Customer Ratings & Reviews

Hi Hello,

We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

Your feedback about the Sony Headphones Connect app is also greatly appreciated. It is recommended to use this app to fully utilize the additional features/functions of the headphones.

Thanks for sharing your review and for choosing Sony!

-Ralph

Hi TJT1, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hello FernandoV,
Wow, that's awesome! Your recommendation is highly appreciated and we are happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco

Hi Vincent,

You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi ArthurL,

Thank you for the 5-star rating and we are honored to have customers like you. We're glad to hear that you're happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hi JagrupD, Thank you for purchasing the Sony WH1000XM4! We're so happy to hear that your daughter loves them. Thanks for choosing Sony! -Sam

Hi Brandon, Thank you for purchasing WH-1000XM4 Wireless Noise-Canceling Headphones. We value your opinion and we would like to apologize if the unit did not meet your expectations. While we're glad that you liked the headphones especially the sound quality, we regret to hear that you had to return 2 units because you are hearing an unwanted noise from one earcup of the headphones. Please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit our support website at https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads.

Your feedback about the static noise is greatly appreciated. Rest assured that this will help us improve our products.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
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Thanks again for shopping Sony.

Sincerely,
Jess

Hi Skwork,



While we are glad to hear that you are happy with the noise-cancelling and comfort of the WH-1000XM4 Headphones, we are sorry to hear that you are experiencing audio interference and dropped connection on the headphones, and you are having trouble with the multipoint connection. We appreciate you updating the WH-1000XM4 as this will improve the overall performance of the headphones. We'd love to troubleshoot the issues that you are having and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issues.



For the audio drop and interference, Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.



-When there is a human body between the headset and the Bluetooth device

In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.

-There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.

In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.

-The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device.

-Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the same frequency band (2.4 GHz), microwave interference may occur and result in noise, audio dropouts, or communications being disabled if this headset is used near a wireless LAN device. In such a case, perform the following steps.

-If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device.

-Use this headset and the Bluetooth device as near to each other as possible.

-If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone.



For the multipoint connection, please make sure to download the Sony | Headphones Connect app on one of the devices and make sure it has the latest update.

Both source devices must support Bluetooth capability.

When pairing the headphones with any device, make sure to select WH-1000XM4, rather than LE_WH-1000XM4 on the source device.

It may take up to one minute before WH-1000XM4 appears on the screen.



For more information and troubleshooting steps on this, you may check our related article for multipoint connection on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936



Should you need further assistance, please contact us for help.



Please email the below information to socialsupport@am.sony.com



Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.



Full Name:

Best Buy Username:

Telephone Number:

Model Number:

Issue:



Regards,

Carl

Hi DianaC, We are thrilled to hear that you are very happy with your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi AnnetteD, Great! This is an amazing Christmas gift idea! Glad to hear your daughter loves her new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi coolguy009,

Thanks for sharing your review and experience with the Sony WH1000XM4. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).

You can check the your source device or the app that you are using for mic sensitivity.

Battery life may vary depending on the settings and conditions of use. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html

Regarding the mute function, you can mute during calls from your source device. You may want to check the available settings.

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Camdude, Amazing! Thank you for upgrading to your new Sony WH-1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam

Hi Zach,
Awesome! We're really glad that you love your WH1000XM4 headphones. We are committed in providing our customers with exceptional quality products and greatest experience possible. Thanks for choosing Sony! - Kris

Hi Henry,

You made the right choice! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Theferginatore31, We're very grateful for this positive feedback! If the effect of noise canceling is not sufficient, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi dadamnedbudda,
Thank you for your time writing this review. While we are glad you like the WH1000XM4 headphones, we're sorry to hear some issues that you are experiencing when using the headphones on Microsoft Teams. For optimum performance, please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are experiencing sound issues or feel that the sound quality during video conferencing is poor, please make sure that you have sufficient internet connection. Try different apps or a different computer to determine if the issue is with the headphones, the app, or the computer. In case of an unstable Bluetooth connection, use a wired connection from the headphones to the video conferencing device.

You may refer to this link with steps on how to use Bluetooth headphones for video calls on a computer: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris

Hi KevinG while we are glad that you like the sound quality, we regret that the headphones lack tremble a bit and ANC hisses. This is definitely not the experience we'd like you to have with our products.

Please ensure to download the Headphones Connect app, it has an equalizer which can be customized to fine-tune your music.

We'd also love to help you fix the issue where the ANC hisses. May we contact you to help and get more information? If, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Texan, Perfect! We're so happy to learn that your daughter loves her new Sony WH1000XM4. Thanks for choosing Sony! -Sam

Hi CoreyP, We are sorry to hear that the WH-1000XM4 did not meet all of your expectations. We'd love to ensure that you get the best out of your headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Ardee913, Amazing! We really appreciate you being a loyal Sony customer and helping to share the word about us. We're glad that you like the excellent noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam