Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best HeadPhones Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t Be Happier With These. I Do A Lot Of Research And Go Through A Lot Of Reviews. EveryThing I’ve Read About ‘Em Was True.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geech, we're that you found the perfect headphones for your needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Heaphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and sound. I bought them for someone and they liked it lot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dugi,
You made the right choice! We're glad that you like the design and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome product.!!!!!!!!!!!!!!!¡!°!¡!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanD, Great! You definitely made the right choice. We're delighted to hear that you are enjoying the excellent audio quality and you appreciate the overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Sony xm4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome. To use very. Useful. Love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryG, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Awesome features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Working great, has great features. Great for working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones I've had to date
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've had to date. Dont really use the touch features on the headsets but works as planned when its used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer, We are glad to know that you loved the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Beats Bose noise canceling function
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones from Sony. Beats the Bose in functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
really comfy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really nice for traveling. only downside is that it starts to hurt when wearing with glasses for long periods of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi colin, we're glad you like the comfort of our product. We're sorry to hear that you have an issue with your SONY unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m love again because this Sony is the best I try for now I very recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madrid, Thank you for the amazing review! We're glad you love your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good and Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for noise canceling Audio quality over bluetooth is spotty
No, I would not recommend this to a friendSony Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much like the Sony Headset. Wish I had gotten them years ago. I currently find myself making several flights related to business. And when I use them on the flight. I am able to get into my own quite place while on the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB,
You made the right choice with the Sony WH1000XM4! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Ok I guess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing just not as loud as I’d want especially for the price. Can’t sweat much in these it causes a malfunction with the charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandpdad, we are glad that you like the sound quality. For low sound level, please try following the steps on the Help Guide: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
We also recommend to download the Sony | Headphones Connect app. It has an equalizer that you can use which can be customized to fine-tune your music.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my brother as a birthday gift. I have Sony - WH-1000XM3 and I have been using it for 1 year.
I would recommend this to a friendDONT UPDATE THE FIRMWARE!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise cancellation headphones I had….until it does a software updates. I noticed one day, the Headphone app started doing an update on my M4 headphones and I didn’t really care for it until I noticed that the noise cancellation feature isn’t working as great as it was on the first day! Before, these headphones would be able to filter out people’s conversation if you were at Starbucks for example. After the update, you can easily hear people’s conversation without the transparency mode. It says a lot because if you didn’t enable noise cancellation mode, it would sound exactly the same as the default mode. For a comparison, the AirPod Pros are doing a better job for noise canceling than the M4 with the new update. I used to think that the AirPod Pro’s weren’t as great as filtering out with their noise cancellation, but now I am using it since it’s doing a better job than the M4 headphones. I am currently waiting on my M4 replacement from Sony. A quick advice, turn off the update mode on the Sony app because I truly believe that the update altered the noise cancellation. I even talked to a representative, and they weren’t able to help me with the M4’s noise cancellation. I will be changing my review after when I receive the replacement unit to see if it really was a firmware issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello khebinhh,
Thank you for your review.
We are really sorry you've encountered an issue with the noise canceling function of your WH-1000XM4 after the recent firmware update. This is usually not the case and the experience we wanted you to have on our premium headphones.
Some of these issues can be fixed by performing the steps provided on the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945
Please be assured we take this very seriously and continuously strive to improve our products. It seems that a replacement headphones is on its way, please feel free to re-evaluate the headphones once you receive the new one. We also hope that you'll have a great experience this time.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Great Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife when I got my pair, we both really love them and I look like husband of the year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barnesrph, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Awesome headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very best I had tried. Rep in store took the time to explain every aspect and compared to other headphones. He was so right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony.
~Ralph
Wonderful gift
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchase this as a gift and the recipient loves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyBaker, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had good audio quality the best I've seen but the build quality is really bad. Feels like cheap plastic but will last for a little while.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Youu,
We're glad that you like the sound quality of the headphones. Your feedback about the design is greatly appreciated. The quality and material used on the WH-1000XM4 have been improved.
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Just ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were good but not super durable but worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavonA, we're glad you like our product. We appreciate your feedback regarding the durability of the WH1000XM4. Thanks for choosing Sony. ~Earl
Nice
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones. Would definitely recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're glad you like the our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl