Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
they are good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are really really really really really really good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LeonardoM,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Over a year, still working well
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Bluetooth headphones I’ve bought in a while. Had them for over a year now and they’re still as good as new
I would recommend this to a friendBrand response from SonyListens
Posted .Hi shrimphub, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Quality sound on the go
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeTythin, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Best headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely best headphone you can get out there!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tank,
Great! Thank you for giving your feedback. We're glad that you like our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Mr. Freddie Robinson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were purchased for my granddaughter. She raves about the headphones as she uses them to practice with for color guard. I've never heard her happier about a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieRobinson,
That's awesome! We're glad she is happy with the headphones. With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for supporting Sony!
Regards,
David
Excellent headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son was so happy with this headphones. He had expensive headphones but he like this the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HenryT,
Great! We're glad that your son in enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Wind Noise In Right Ear Cup
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got these and on day one I noticed an issue. The Ambient Sound Control is causing a wind-like sound in the right ear cup. When I turn it off in the setting the noise stops but automatically turns back on because of Adaptive Sound Control if your action changes. The ANC isn’t as good as the AirPods Max but I returned them because of the condensation in the ear cups. I was hoping these would be a keeper because of all the hype I saw and read about them online but sadly in my opinion they didn’t live up to the hype so I’m returning them.
No, I would not recommend this to a friendTitle
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review of exactly 50 characters needed for post
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyH,
Nice! Thank you for your purchase and we're glad you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids love this. I bought it for school purposes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnMarie,
Perfect! We are happy that your kids love their Sony WH1000XM4. They can focus to their studies without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please check our Sony Headphones Connect app which will let them fine-tune their music to their likings! Thank you for choosing Sony! - Marco
VERY GOOD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE GOAT THE GOAT THE GOAT THE GOAT THE GOAT THE GOAT
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PabloDiablo,
That's awesome! Thank you for purchasing our Sony WH1000XM4 and we're glad that you are pleased with our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Requires geek to set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed in comfort, quality of sound and set up issues. Could not get sound from new smart TV to pair with them and they would only work when wired to my iPad. Ear pads were fine but head band hurt after awhile. Granted, 95% of problems probably could have been corrected if I paid over $200 to contract with Geek Squad to fix, but I sincerely have a problem with the new “smart” technology requiring the services if trained technicians to set them up, especially when manufacturers brag about how easy set up is.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PegM, we're sorry to hear that you have an issue with the comfort, sound quality, setup of our industry-leading noise canceling headphones. For sound quality issues, you may follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
You may slide to adjust the length of the headband to achieve more comfort. This unit requires the A2DP Bluetooth profile for Bluetooth audio. Please make sure that your device supports the said profile.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Good for price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets the expectation, value for money we can rely on the brend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nando, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great production I’m buy again my daughter very happy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pachano1, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price strategy. Lower priced than amazon on prime day. Proud to be a bestbuy customer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kanuchi13, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay
Get XB-900H instead
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find 1000XM4 very comfortable and exchange them for XB-900h. For my taste 900H has the same sound quality and fit my ears much more comfortable and they are twice cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nikolay,
We regret to hear that you had to return the WH1000XM4 headphones because they didn't live up to your needs. The WH1000M4 does feature an adjustable headband for optimum fit and comfort. Using the Sony Headphones Connect app, you can also adjust the equalizer function to tailor-fit the sound quality to your needs.
Sony takes all feedback seriously. Rest assured that this will help us improve your products.
Thanks for sharing your review and we hope you enjoy the Sony WH-XB900N.
-Ralph
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them for my daughter and she loves them. This was a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TyeshaW, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing product
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth your money!! Love this! I can’t go back to the other headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ku23, We are happy that you love your Sony wireless noise canceling headphones worked well during your 16-hr flight. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Great head phones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Bought (3) because they were so great. They ended up being gifts for my parents-in-law.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuyDao, Awesome gift! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Flimsy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great headphones until they aren't. I took really great care of mine, but almpst 2 years in and the right swivel broke. It won't sit flush anymore, which forces me to buy q new pair or something else. I did some searching around and apparently it's a common issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladyb,
Thank you for reaching out to us with your concern. We're sorry to hear that you have an issue with the headband hinge of your WH-1000XM4. This is definitely not the quality or durability we aim to deliver to our customers. Sony commitment to customer satisfaction is our top priority.
If you still have the unit, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We value your feedback and aim to restore your trust in Sony.
Regards,
Jess
Fantastic!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely fantastic! Im very happy with this purchase ☺️!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Klipsch1968, we're glad you are happy with your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl