Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
pretty good headphone!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never cheap out on tech product. specially when ur going to constantly using in daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerome! Excellent choice! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Mlk
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it little bit expensive but it works with no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbdirahmanhM, You've made an excellent choice! We've very happy to hear you're enjoying your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam
The best headphones ever!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever purchased. You can’t go wrong with these at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oledlover, we're glad you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Noise Cancelling Doesn't Compare To Bose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contrary to the reviews I read, I didn't feel the noise cancelling compared to my Bose QuietComfort II. I used them daily on the train and these Sony's didn't block out as much noise. They also kept trying to push the dynamic noise cancellation through the app. I'd be standing on the train and the noise would be blocked but if I walked 2 steps towards the door it would automatically switch to walking mode and the noise cancellation would change. I really didn't like that feature. I ended up returning and getting another pair of QuietComfort II
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dinglemcdingleberry, Thank you for sharing your feedback. Although we cannot compare the subjective experience of noise canceling quality between the two brands we can guarantee you that the WH1000XM4 are of great quality. Good news is, we do have troubleshooting steps to fix this issue.
The Ambient Sound Mode or Noise Canceling function changes unexpectedly, or a notification sound is sometimes heard may occur in the following situations:
1. The touch sensor on the headphones was covered unintentionally (for Truly Wireless headphones with touch sensors)
2. Adaptive Sound Control is set to On
3. Notification Tone When Switching is set to On
Reference link for troubleshooting:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
We are sorry to hear that the headphones had been returned but we hope you'll consider getting these in the future.
Sincerely,
Erin
Technically challenged!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t figure out how to pair with my apple phone or my android tablet!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanaL,
Thank you for your feedback. We sincerely apologize for the difficulty you've had connecting your WH-1000XM4 headphones to your Apple phone and Android tablet.
Before you start, make sure the headphones are sufficiently charged and are within 3 feet (1 meter) of your phone or tablet.
1. Activate Pairing Mode: Press and hold the (power) button on the headset for about 7 seconds.
2. Confirm Pairing Mode: Check that the indicator light (blue) repeatedly flashes twice in a row. You will also hear the voice guidance say, “Bluetooth pairing.”
3. Select on Your Device: Open the Bluetooth settings on your Apple phone or Android tablet.
4. Find the Headphones: Look for [WH-1000XM4] in the list of available devices and select it.
5. Connection Complete: If prompted for a Passkey, enter "0000". You will hear the voice guidance confirm the connection by saying, “Bluetooth connected.”
-For full, step-by-step pairing instructions, please visit this guide: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752780.html
-If you wish to use the headphones with both your phone and tablet simultaneously (multiple device connection), please refer to this guide: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752783.html
If you follow these steps and still have trouble connecting, we highly suggest contacting our technical support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Regards,
Dominick
Worth the price tag.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife uses these headphones to listen to her audio books and podcasts while sewing. She states they work beautifully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're thrilled that your wife is having a great time using these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and can be recommended to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Labedi, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great item
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation and sound quality is great. Voice quality in calls are pretty bad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jiii, we're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the call quality is not living up to your expectations. Make sure to update the software of the headphones to the latest version for optimum performance.
We appreciate your feedback about its call quality. Rest assured that this would help us improve the quality and performance of our products. Thanks for choosing Sony.
~Ralph
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like this headphones are better my old ones, that why i return, i can't feel the bass, but if you want the best noise cancell this ones is for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NEUTROSTARS, we're sorry to hear that you had returned your SONY unit. It is recommended to adjust the equalizer and set the sound quality mode to "Priority on sound quality mode" using the Headphone Connect app for sound quality-related issues. We have our support team that always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Disappointing for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and noise cancellation. Shut off around every 10 minutes for no discernible reason. Power button very small and hard to find without removing headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WH1000XM4,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the power button placement and the Automatic Power Off function. The Automatic Power Off function can be turned off using the Sony Headphones Connect app. You may refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html
We also appreciate your feedback about the power button placement. Rest assured that this will help us improve our products.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them as a gift. Recipient reports they LOVE them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good good good good good good good good good. Good good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drywallicker, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first headphones ever and thank god i made this choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Donk, You've made an excellent choice! Thank you for purchasing your first Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
Her Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly the gift that my wife wanted. The ear pads on her old headphones were worn, The sound and noise canceling are unbelievably better. The price was very competitive. The M4 actually sounded better than the M5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldB, That's great! We're very happy to hear you like the excellent sound quality and noise cancelling feature of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
much awaited increment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much-awaited increment in connecting with two different BT devices without disconnecting the first
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dhiman,
Thank you for the 5-star rating and we're glad you like the bluetooth function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing!! I thought it was a good value and I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quadzilla,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Use them all the time at work. And this blue is so cool. 100% recommended. Just get'em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejo, Thank you so much for your recommendation! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
I love them so much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them they are worth it, just get them wont regret
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaS, Fantastic! We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is loving them so far. Great quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Momsarethebest,
Great! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get em even though they are not the lastest they are still good!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nerd71,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph