Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Good product not awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great. Not as comfortable as the bosie ones and the power button sticks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyraF,
Thank you for telling us about your experience with your WH-1000XM4. We regret to hear you find them uncomfortable during use. Your feedback is extremely important to us and is very much appreciated.
Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
Despite your concerns, we're glad that you are enjoying its incredible audio quality. In any case that you need our assistance, please follow the instruction below on how to contact us.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is good it is just way too expensive for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sabi, thanks for taking the time to share your honest feedback about the WH-1000XM4 Noise Cancelling Headphones. We appreciate that you find the product good overall. We certainly understand your perspective on the price. The cost reflects the premium technology built into the headphones, including our industry-leading Noise Cancellation, the long-lasting battery life, and the LDAC high-resolution audio support—all engineered to provide a best-in-class listening experience that lasts for years. If you're looking for an excellent Sony experience at a more accessible price point, you might want to consider the WH-CH720N headphones. They offer superb Sony sound quality and noise cancellation in a lighter, more budget-friendly package. Thanks again for your feedback and for choosing Sony! Best, Jenn.
Good headphone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good with noise reduction. I am happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zoeheadphone, nice! We're glad you are happy with the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Sony headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service provided by the agent to took care of my needs in order for me to make a good decision to buy the Sony headsets.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellentservice, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter for Christmas. She really likes how they cover her ears and also how they fold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SylviaS,
Great! What a nice Christmas present! It's nice to hear that you daughter likes her new WH1000XM4 for the design and overall quality. Thanks for choosing Sony! Enjoy! - Marco
Cool Super Headphone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from Bose product, I didn't expect much but I was wrong. Awesome headphone and the app makes it much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound and great ANC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphone for daily use but after a year and a half the right ear plays an extremely loud tone. Sony customer support said it is probably caused by moisture buildup in the ANC microphone near the speaker causing feedback. If its within the 1 year limited warranty they will RMA It can also be used while powered off with a headphone amp over 3.5mm if you dont want to use the battery/noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenG,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, and 3.5 mm wired option of the headphones. It's unfortunate that you are experiencing a loud tone on one side of the headphones.
For repair options, you may contact our authorized service center (United Radio Service Inc.). Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Great for the gym
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these Sony headphones as a gift for my wife. She loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Wow! This is definitely a lovely present for your wife. Nice to know she loves her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! - Kris
Best headphones to date!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned. Works very well and I love the upgrades that they've made that I can connect 2 devices at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AMIT,
Great! We're glad that you like the upgrades we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
~Ralph
Christmas gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great gift for a college student, especially when they have to take classes everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MariuxiC,
What a nice Christmas present! Thank you for your purchase and for your feedback. We're glad that you like the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Actually hate these headhones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these earphones. If I wasn’t 16 days outside of my return window they would be going back. They randomly switch between sound types even with downloading the app and setting it through there. They do hold a charge for many hours, but the ambient, noise cancel feature switching is annoying, and there are “buttons” on the side of the right earphone that if you accidentally hit one it makes a change as well. Super bummed - should have stuck with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrishB,
Thank you for the review and we're sorry to hear what happened with your headphones. Update the software of your headphones via Sony Sound Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the issue is unresolved, even after software update. Factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Great set of noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microphone is much improved over previous Sony headphones, so I can use them for both listening to music and Zoom calls. I tested the QC35 and Bose NC700 and these were much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PhDTeach, Thank you for purchasing the Sony WH-1000XM4. Good to know you like the much improved microphone of the headphones for your zoom calls. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
BEST HEADPHONE BY FAR
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter she love it a lot. Goes well with her styles.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sakhean, Awesome! We are so glad to hear that you are loving your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best headphones ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Sony sounds better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick and easy replacement of old Bose headphones. Great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VaibhavJ, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a Sony fan but these headphones are awesome I just purchased today and I have not been able to take them off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happyinflourtown, We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter, and now I'm going to buy some for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Didn't last long enough.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great while they worked. Comfortable, great custamizable sound. Shortly after the 2 year warranty ended (extra year from BB), the noise cancelling no longer works. Sounds like an ocean in the left ear. They still work if I use Ambient sound off, but I really liked the noise cancelling feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MovieNerd,
Thank you for the review! We're glad to hear that you like the comfortable design and sound of the headphones. It is unfortunate to hear that the noise canceling of your headphones does not work anymore. Please allow us to help you and turn this into a better experience. We highly recommend resetting the headphones to factory default settings. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If factory reset does not work, update the software of your headphones using Sony Headphones Connect. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Nice headphones
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as intended. ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀ ⠀
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer, wow! We're glad you are enjoying your product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Sweet Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and love the range in my house. Exactly what I needed to pair with my PC and phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl