Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Awesome headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very best I had tried. Rep in store took the time to explain every aspect and compared to other headphones. He was so right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony.
~Ralph
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my brother as a birthday gift. I have Sony - WH-1000XM3 and I have been using it for 1 year.
I would recommend this to a friendbest headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I’ve ever made love it so much omg ahhh
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaR, Thank you for the great feedback! We're very happy to hear that you're satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Exactly what I was looking for!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are perfect for when I need a sensory break. But they also perfect for my kiddo for online schooling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lbortin, we're glad you enjoy using our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Great product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever got. Got them with a discount and I’m moving it them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ianmb21, You've made an amazing choice! We truly appreciate you taking the time to share this wonderful feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work exceptionally well. Would buy again. !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaS, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
GET THEM
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope headphones! Suggest getting them if you are looking to spend some money lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeremiah, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
granddaughters birthday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for Granddaughter. She really likes them. She picked them out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rose, Awesome gift! We are glad to hear that she's enjoying her new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ok I guess
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing just not as loud as I’d want especially for the price. Can’t sweat much in these it causes a malfunction with the charge
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pandpdad, we are glad that you like the sound quality. For low sound level, please try following the steps on the Help Guide: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
We also recommend to download the Sony | Headphones Connect app. It has an equalizer that you can use which can be customized to fine-tune your music.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
save your money unless youre ballinn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not really worth the price but good headphones nonetheless
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AllenG,
Thank you for your honest feedback and for appreciating the quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Best investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly out the box would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ipods, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife when I got my pair, we both really love them and I look like husband of the year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi barnesrph, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Worth the price tag.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife uses these headphones to listen to her audio books and podcasts while sewing. She states they work beautifully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're thrilled that your wife is having a great time using these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Drins headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter love these headphones she's very gratefull
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monkeys, we're glad your daughter loves our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
DONT UPDATE THE FIRMWARE!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best noise cancellation headphones I had….until it does a software updates. I noticed one day, the Headphone app started doing an update on my M4 headphones and I didn’t really care for it until I noticed that the noise cancellation feature isn’t working as great as it was on the first day! Before, these headphones would be able to filter out people’s conversation if you were at Starbucks for example. After the update, you can easily hear people’s conversation without the transparency mode. It says a lot because if you didn’t enable noise cancellation mode, it would sound exactly the same as the default mode. For a comparison, the AirPod Pros are doing a better job for noise canceling than the M4 with the new update. I used to think that the AirPod Pro’s weren’t as great as filtering out with their noise cancellation, but now I am using it since it’s doing a better job than the M4 headphones. I am currently waiting on my M4 replacement from Sony. A quick advice, turn off the update mode on the Sony app because I truly believe that the update altered the noise cancellation. I even talked to a representative, and they weren’t able to help me with the M4’s noise cancellation. I will be changing my review after when I receive the replacement unit to see if it really was a firmware issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello khebinhh,
Thank you for your review.
We are really sorry you've encountered an issue with the noise canceling function of your WH-1000XM4 after the recent firmware update. This is usually not the case and the experience we wanted you to have on our premium headphones.
Some of these issues can be fixed by performing the steps provided on the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00224945
Please be assured we take this very seriously and continuously strive to improve our products. It seems that a replacement headphones is on its way, please feel free to re-evaluate the headphones once you receive the new one. We also hope that you'll have a great experience this time.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony!
Sincerely,
Romeo
Sony Social Support
Nice sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although they were very comfortable they would not connect to the laptop through bluetooth...That was not very convenient...
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whitey, While we are glad to hear that you are happy with the sound quality and comfort of your WH-1000XM4, we are sorry to hear that you are experiencing difficulties trying to pair your headphones to your laptop. The WH-1000XM4 can be paired to devices that is compatible with Bluetooth A2DP. If your laptop supports this Bluetooth profile, please follow these steps to have the headphones paired to your device.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html (windows 10)
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html (mac)
Should you need further assistance, please contact us for help.
please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Disappointing for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and noise cancellation. Shut off around every 10 minutes for no discernible reason. Power button very small and hard to find without removing headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WH1000XM4,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the power button placement and the Automatic Power Off function. The Automatic Power Off function can be turned off using the Sony Headphones Connect app. You may refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html
We also appreciate your feedback about the power button placement. Rest assured that this will help us improve our products.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a month works well and as expected. Satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PreethiV, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had good audio quality the best I've seen but the build quality is really bad. Feels like cheap plastic but will last for a little while.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Youu,
We're glad that you like the sound quality of the headphones. Your feedback about the design is greatly appreciated. The quality and material used on the WH-1000XM4 have been improved.
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Noise Cancelling Doesn't Compare To Bose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contrary to the reviews I read, I didn't feel the noise cancelling compared to my Bose QuietComfort II. I used them daily on the train and these Sony's didn't block out as much noise. They also kept trying to push the dynamic noise cancellation through the app. I'd be standing on the train and the noise would be blocked but if I walked 2 steps towards the door it would automatically switch to walking mode and the noise cancellation would change. I really didn't like that feature. I ended up returning and getting another pair of QuietComfort II
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dinglemcdingleberry, Thank you for sharing your feedback. Although we cannot compare the subjective experience of noise canceling quality between the two brands we can guarantee you that the WH1000XM4 are of great quality. Good news is, we do have troubleshooting steps to fix this issue.
The Ambient Sound Mode or Noise Canceling function changes unexpectedly, or a notification sound is sometimes heard may occur in the following situations:
1. The touch sensor on the headphones was covered unintentionally (for Truly Wireless headphones with touch sensors)
2. Adaptive Sound Control is set to On
3. Notification Tone When Switching is set to On
Reference link for troubleshooting:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
We are sorry to hear that the headphones had been returned but we hope you'll consider getting these in the future.
Sincerely,
Erin