Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Noise Cancelling Doesn't Compare To Bose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Contrary to the reviews I read, I didn't feel the noise cancelling compared to my Bose QuietComfort II. I used them daily on the train and these Sony's didn't block out as much noise. They also kept trying to push the dynamic noise cancellation through the app. I'd be standing on the train and the noise would be blocked but if I walked 2 steps towards the door it would automatically switch to walking mode and the noise cancellation would change. I really didn't like that feature. I ended up returning and getting another pair of QuietComfort II
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dinglemcdingleberry, Thank you for sharing your feedback. Although we cannot compare the subjective experience of noise canceling quality between the two brands we can guarantee you that the WH1000XM4 are of great quality. Good news is, we do have troubleshooting steps to fix this issue.
The Ambient Sound Mode or Noise Canceling function changes unexpectedly, or a notification sound is sometimes heard may occur in the following situations:
1. The touch sensor on the headphones was covered unintentionally (for Truly Wireless headphones with touch sensors)
2. Adaptive Sound Control is set to On
3. Notification Tone When Switching is set to On
Reference link for troubleshooting:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
We are sorry to hear that the headphones had been returned but we hope you'll consider getting these in the future.
Sincerely,
Erin
Good budget ANC headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son. He wanted something with active noise canceling and these fit the bill. Sound quality is fine, albeit a little bass heavy. The noise canceling is okay, but not nearly as good as my Sony XM4s. Plenty fine for my son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rtanderson2, You've made an amazing choice! We're glad you like the excellent noise cancelling feature of these headphones. To ensure optimal noise canceling and listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loves them so much i bought a second pair. DOPE DOPE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Great, Excellent choice! We are glad to hear that you are happy with your second purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my Wife for Mother's day and it was amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AustinW, Awesome gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Actually hate these headhones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these earphones. If I wasn’t 16 days outside of my return window they would be going back. They randomly switch between sound types even with downloading the app and setting it through there. They do hold a charge for many hours, but the ambient, noise cancel feature switching is annoying, and there are “buttons” on the side of the right earphone that if you accidentally hit one it makes a change as well. Super bummed - should have stuck with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrishB,
Thank you for the review and we're sorry to hear what happened with your headphones. Update the software of your headphones via Sony Sound Connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
If the issue is unresolved, even after software update. Factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
pretty good headphone!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never cheap out on tech product. specially when ur going to constantly using in daily use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerome! Excellent choice! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Cuts out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok I guess. The audio cuts out and gets delayed. The noise cancelation is very mid unless you have 2 sources of sound playing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chiaki, thank you for taking the time to share your feedback regarding the WH-1000XM4. We sincerely apologize for the audio issues you've experienced, including the cutouts and delays. Your concerns are important to us and we appreciate your insights about the noise cancellation performance.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Update the software of the headphones through the Sony | Sound Connect app. To check it, please visit the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
- Set the Sound quality mode in the app to "Priority on stable connection." This can help improve connectivity and reduce audio cuts.
- Test the headphones with various devices to determine whether the issue lies with the headphones themselves or the playback device.
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and we hope to have the opportunity to restore your confidence in our brand.
Best regards,
Stephanie
Best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone on the market for its value amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks Juan for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Craig
much awaited increment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.much-awaited increment in connecting with two different BT devices without disconnecting the first
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dhiman,
Thank you for the 5-star rating and we're glad you like the bluetooth function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
My headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good headphones, but not as good as bows. They don’t have that punch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AssadS,
Thank you for your honest feedback on the Sony - WH1000XM4. We're glad to hear you're enjoying them, though we understand your point about the sound profile compared to other brands. The WH-1000XM4 is tuned to deliver a balanced sound with customizable options through the Sony Headphones Connect App, where you can adjust the Equalizer to add more punch or tailor de audio to your preference.
If you'd like, you can contact our customer support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'll be happy to walk you through the settings to help you get closer to the sound you're looking for. Your input is valuable, and we'll make sure it's shared with our team.
Thank you for considering Sony products!
Regards,
Dominick
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m love again because this Sony is the best I try for now I very recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madrid, Thank you for the amazing review! We're glad you love your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Perfect headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Use them all the time at work. And this blue is so cool. 100% recommended. Just get'em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejo, Thank you so much for your recommendation! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy the headphones worth the buy has good features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
A+
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my little brother who is very particular. He is very impressed and has said no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BDIDDY, You chose the best for him. We are glad he is very impressed with his new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! -Vincent
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, has some many choices to customize the equalizer and how you want to fit the audio for your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KenC,
Good to know that you're enjoying the amazing features of the headphones like the equalizer function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
The best headphones ever!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever purchased. You can’t go wrong with these at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oledlover, we're glad you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you use these to run,exercise,or sports,etc this is not what you want to buy i was on a run i was sweating and the right side of my headphones went out for 30 seconds and came back sounding staticlly sounding like a wakie takie.
No, I would not recommend this to a friendAwesome features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Working great, has great features. Great for working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minnie, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Beats Bose noise canceling function
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones from Sony. Beats the Bose in functionality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximus, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Sony Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very much like the Sony Headset. Wish I had gotten them years ago. I currently find myself making several flights related to business. And when I use them on the flight. I am able to get into my own quite place while on the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenB,
You made the right choice with the Sony WH1000XM4! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph