Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers praise the phenomenal sound quality, comfort, and impressive battery life of the product. They also highlight its solid bass, lightweight design, and reliable connectivity, along with a premium design and good fit. Conversely, some users express frustration with the touch controls, consider the product overpriced, and wish for greater volume.
This summary was generated by AI based on customer reviews.
Cancel the worlds noise while listening.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the most expensive headsets I have bought but worth every single penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ooFLOWoo,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great product to have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is a good device to have for music. meetings etc. I would recommend getting the protection because you never know when it will break just from mishandling it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jojo, thank you so much for your positive review!
We are so happy to hear you are satisfied with the superb quality of our WH1000XM4- especially when using it for meetings, listening to your favorite music, etc.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Everything's good, but the noise-canceling.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones very much a good self quality, good bass, etc. But I had to return them because the noise-cancelin was too strong for me giveing me a headache, even on the lowest setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amari,
While we're glad that you like most of the features, we’re sorry to hear that you’re experiencing discomfort and pressure on your head while using our WH-1000XM4 headphones. Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended.
It's important to adjust the slider before wearing the headset, as improper positioning can lead to discomfort and diminish the effectiveness of the noise-canceling feature. Additionally, incorrect placement may interfere with the wearing detection function, potentially causing automatic music playback interruptions or triggering the automatic power-off feature for battery conservation. we hope these tips enhance your experience!
It's also unfortunate that the unit had to be returned. For your reference, you may check the link below.
https://www.sony.com/electronics/support/articles/00282845
Thank you for your understanding, and we hope these tips enhance your experience and you will consider Sony again in a future purchase.
Sincerely,
Jess
high quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well in bluetooth or attached modes. I use for conference calls and zoom video calls as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Awesome! You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Slick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around good buy Bought them from my husband’ birthday and he likes them very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whatev85,
Great! We're glad that these headphones were a perfect gift for your husband. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Superheadphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that were recommended to me by a friend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, You've made a great choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Glad to hear that your friend recommended this headphones to you. You won't be disappointed! Enjoy! -Sam
Could do better
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re really good but honestly AirPods are just better
No, I would not recommend this to a friend10/10 Would Listen to Sea Shanties with These
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. My only critique is that the noise cancelling works too well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juan, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Wow I’m blown away
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best active noise, canceling headphones I’ve ever seen. The quality of the and the noise cancellation is top notch plus the regular sound on these bad boys are kicking! I recommend them wholeheartedly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keeninbiz, Thank you for the awesome review! We're pleased to hear you like the excellent noise cancelling and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Awesome Sound and Noise Cancellation!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever, you will not be disappointed!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steady82, That's great! We're very pleased you like the excellent sound and noise cancellation of your Sony WH1000XM4. Please make sure to properly adjust the ear cups to reduce the sound leakage and to isolate the sound to your ears. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Flipping back and forth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is outstanding, but for whatever reason it keeps Flipping back And forth on ambient sound....Sony I need help or another one!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Crash15a,
We're glad that you like the sound quality of the headphones. We regret to hear that you are not having the best experience with the ambient sound function. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
In case you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Excellent headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adult daughter loved them! Easy to travel with and great on noisy transportation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Better than buds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got tired losing buds. I then decided to get something a bit harder to lose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thurinred,
We're glad that you found the perfect headphones in the Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great, love the noise canceling functions
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanceco! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excelente
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente, I use it for work and the call quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaO, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
The best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You won't find better headphones unless you go crazy with some autofile ones, jist buy these and enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theguy, you definitely made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.one word Priceless. this are the best headphones on the planet and actually is worth the price tag
I would recommend this to a friendGreat sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I fine my myself reaching for these as opposed to the bowers and Wilkins.
I would recommend this to a friendSony is the new Master
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best head phones. Shipped perfectly well. Good service by best buy delivered in 1 day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viper, We're very grateful for this positive feedback! Good to know you had such a great experience with the delivery. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great overall!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really solid sound quality and customization with the Sony Headphones app. Noise cancellation is awesome and can pair with the app to track where you are and boost or diminish the noise cancellarion accordingly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HotJuicebox, Amazing! We're very pleased to hear you like the great sound quality, Sony Headphones Connect app features, and excellent noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam