Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Amazing NC, good ergonomics
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible performance, great sale price Do. Or fly without them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atters, Fantastic! We're glad you like amazing noise cancellation, comfortable fit, and overall performance of your Sony WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Silly QUESTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase went fine, now send me another survey after it is installed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YOUAREMAKINGMEWORK,
Thank you for taking the time to write this review. We're glad that all goes well upon purchasing the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony and enjoy your new headphones! - Kris
But would recommend
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish a tad more bass. Other capabilities are solid. Recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CesarT,
Thank you for your purchase and for your feedback. We're glad that you like the overall quality of our XM4. We highly appreciate your comment regarding our WH1000XM4. This will help us improve our product. Thank you for choosing Sony! - Marco
Only sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction at its finest! I can’t hear my wife’s snore and farts!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi obsin,
Great! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent , gift for my husband and he hasn't take them off .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kiki, We are glad that your husband likes his new Sony wireless noise canceling headphones. You chose the best for him! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
One of the best Noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was good but I end up being allergic to them so I had to take them back but other than that a definite buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ebony, thank you so much for the review. While we are glad you are satisfied with the outstanding sound quality and incredible noise canceling function of our WH-1000XM4, we are sorry if you feel allergic when using these headphones and that it needs to be returned. You may find the information provided on the link below helpful to this concern:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
We appreciate you, and we are hoping that you will consider again Sony in your future purchase!
Sincerely,
Romeo
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, headphones are great! Glad i got them on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pbj1290,
Perfect! We're thrilled that you are enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these. Not the biggest fan of the app, but like the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! I would recommend these to anyone looking for new headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleSmith,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony.
~Ralph
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received as Christmas gift from husband to study and work while kids have virtual school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBfan4,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works great! No problems! The item has a short charging cord! Could be longer!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dan4,
Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're really glad to hear love the exceptional sound quality, noise canceling feature, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! We appreciate your feedback regarding the length of the supplied USB Type-C cable. We will surely take note of your feedback as we always strive to make this a better experience.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Master
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work very well. The sound proofing is very effective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skeletor, Thanks for sharing your awesome experience with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Ferris bueller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amzazinnnnnng Lo ed them they were perfect amazinggg
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ferris, We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband absolutely loves them. I tried them myself and was very impressed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wally, we're glad your husband loves our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
SonyWireless
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service, great quality. I would recommend to anyone that wants wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AirpodPro,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great noise cancelling
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great head phones. Outside of the newest Bose they can’t be beat.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Biblepreacher,
Very nice! We are glad you like your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Mediocre.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, but not much comfort. The Bose 700 are way more comfortable for long wearing sessions and have superior ANC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brett,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having the best experience with its comfort. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter really loves them. We will definitely be buying more from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, Great! We're glad that your daughter loves her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
They're Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're great. Get a pair if you enjoy listening to music frequently and have the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tina,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these. He likes them better than his beats and he has had 3 pairs of beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer,
You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph