Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Like item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones. Quality could be better for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi phonesuser2022, We are glad to hear you are enjoying our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Ehh sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good build quality, slightly on the heavier side. Not impressed with the sound quality. They needed EQ customization to sound ok, however, I found that my AirPods sounded better out of the box. The sound quality was a bit lacking for the price. These headphones also did not fit my head, as they often began to slide to the back of my head whenever I made a slight adjustment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dapdap,
Thank you for your feedback. While we are glad you are satisfied with the excellent build quality of our WH1000XM4, we are sorry if the sound quality did not meet your expectations, and if these headphones did not fit your well. We value your opinion, and we will surely take note of your inputs as we always strive to make this a better experience.
For sound quality, we want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine-tune your WH1000XM4 and maximize the volume to your liking. You can also set the sound quality mode to Priority on sound quality mode using the app for an immersive sound experience.
For comfort fit concern, these headphones have a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
I understand that this may not fully resolve your issue. However, if there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Nice Headphone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice Headphones, absolutely no complaints... Very user friendly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tomm,
Awesome! We are glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome!! Bought them for a friend and they LOVE these headphones!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jc1124, that's great to hear. We're glad that your friend loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony review 1000
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All good, everything seemed perfect and in order when I bought it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JSChowhan. Great buy! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for the price point and also very much usable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doodlebob,
You made the right choice! We're thrilled that you are enjoying the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sports bus rides
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gift for my daughter. Just what she wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SBDT, We are thrilled to hear that you are enjoying WH-1000XM4 Wireless Noise-Canceling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing your review! Jay
Great sound and noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply great all around. Better value than anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AG21, We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sorry Sony. Switching Back to Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My QC1 Bose headphones started to have problems with the power button after 4 years of owning so after some back and forth between the Bose 700 and this I decided to give Sony a shot. Overall I think it’s ok. Not worth 350 to be honest. I’ve owned them for 4 days using them mainly for zoom, phone calls and music. I’ve heard complaints on how my voice sounds on the other end, switching between more than two devices is a pain, music tends to skip and muffle a bit for no reason. The headphones also tend to turn on by themselves which is funny since that was the same issue I started to have with my Bose. As a Bose customer for the past 10 years, I think I’ll stick to what worked best. Will try out the Bose 700 instead. Sorry Sony but not a great first impression.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gesjes, we regret to hear that it's not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app to turn on the [Connect to 2 devices simultaneously] for easier switching between devices, set the headset to “Priority on stable connection” mode for better Bluetooth connectivity, and adjust the equalizer to improve sound quality.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
SHDP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i've ever owned and i love the speak to chat feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harrylander12, We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've owned. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Battery life ??
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very good, but the battery life of 30 hrs. I am not to certain.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We appreciate your 5 -star review of these amazing headphones. Usage hours may be different depending on the settings and conditions of use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
We hope you continue to enjoy the WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Battery charging issue, had to go for warranty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this model about half year ago, used it several times for travel. The unit stopped charging, it always stopped at 10% SOC and wouldn’t charge up. Contacted SONY services recently and got a band new replacement. Hope the new one will last.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Sheldon,
Thank you for sharing this feedback. We regret to hear that after half a year ago your XM4 stopped charging. Good thing that you immediately called our support team and were able to get a replacement. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! We are super happy with the purchase my wife loves them!
I would recommend this to a friendLovely
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A much appreciated Christmas gift. I am free of Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WindyCityLiving, Awesome gift! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described I did a lot of research and these lived up to the hype
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DogdadtoSamandEd, Glad to hear that your research was worth it! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony mx4
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever own. Provides a little bit of everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AD1979, That's awesome! Good to know you're enjoying the overall features of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Really amazing headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really amazing headphones. Totally worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thank you for the 5-star rating! We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Worth the money you spent. Would absolutely recommend this to anybody
I would recommend this to a friendBrand response from SonyListens
Posted .Hi techyguy,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
Great noise-cancelling and sound quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to travel on a long flight and a friend recommended these headphones and I am not disappointed at all. A bit pricey but expecting to get years of enjoyment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyTexas,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Above and beyond what I expected!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WALK, Awesome! We're very grateful for this positive feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam