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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12489 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 561 Showing 11,201-11,220 of 12,489 reviews
  • Rated 5 out of 5 stars

    LOVE ITEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SIMPLY LOVE THIS ITEM ! MAKES LISTENING MORE PRIVATE!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bunnyhoney72, That's amazing! We're glad you love industry-leading noise canceling feature of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 2 out of 5 stars

    Really wanted to like these headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted these to work. But until Sony fixes the static in the right ear which appears to be a general problem with the XM4s I had no choice but to return. So I purchased the Bose 700 which are awesome and did not have any such issue and the sound is very impressive. Am a big Sony fan so I truly hope they step up and fix the issue so they do not lose customers.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,



      We appreciate you for being a Sony fan. It's unfortunate that you had to return the headphones because of static issues. This isn't normally the case with these headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your future purchase and have a better experience with our products.



      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fiancé loves these!! I have listened with them and they are amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and durability. Comfortable and great noise isolation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Echo, Thanks for the 5-star rating! Glad to hear that you are happy with the quality, comfort, and durability of the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony is great.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. I use them on multiple computers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Munsta

      We appreciate the 5-star rating and we're glad the headphones works wel with your device.
      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great Cans

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cans ear pads get warm. Dekoni plans to make replacements ear pads.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Highplainsdrifter,

      We appreciate your 5-star review of the headphones. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter love it................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCesar,

      Awesome! We're thrilled that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    enjoying it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best. ibuabubfuf iwiuf faubfubf afuu fwbuw fuf.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rambo,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job in handling my current purchases.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Addie,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. We hope you also enjoy the amazing features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market currently. Incredible noise quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User2018, We are happy that you like the noise canceling quality of your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. She really loves them and uses them nonstop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jesse, Thank you for the 5-star rating! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, definitely recommend this product for people who need it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing headphones. Lots of features and I love the color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobbyJo, We are happy that you love the color and features of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your purchase. -Vincent Sony_US

  • Rated 5 out of 5 stars

    Honey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for a gift and it turned out to be their favorite thing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Honey, Awesome! We are glad that they are enjoying your gift. This is indeed a nice present. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Great Sounding Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! A little more complicated than I expected but that was user error (take the moment to walk through the tutorial!!)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Talkin2DLS,

      Thanks for sharing your feedback and review of the WH1000XM4. We're glad that you are now able to fully utilize these headphones. We hope you continue to enjoy the amazing features of the headphones.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphone for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent product. The sound quality is better than the most competitive headphones. To me it was better than Apple or Bose top of the line headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rocky, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Little world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, can be in my own little world and yet, let others in too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mom6,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for travel or around the house. Would suggest these to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jdkk,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for the perfect headphones and my son says this is above Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julie,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outstanding headphones, make a great christmas gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello boom73,

      Fabulous! We are so happy to hear you are satisfied with the incredible quality of our WH-1000XM4. And we agree, these headphones are great for a Christmas gift!

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US