Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Ear phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.User friendly but controls are a bit difficult to use at first
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechieGma, thank you so much for the 5 Star review! We are thrilled to hear you find our XM4 user-friendly! We are sorry if you are having issues with the touch controls at first use. The touch controls can take a few tries to get used to. When attempting to use these controls use the pad a your finger and while keeping contact with your headphones gently move it to control the headphones.
You may also find the information provided on the following links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00254046
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave these as a Christmas gift to my son-in-law says he loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsT,
Great! We're glad that your son-in-law is enjoying these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
The Best Just Got Better
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is the only sentence of my review that you read, know that these are the best noise cancelling headphones that you can buy! I already own the XM3s and know how great they are, so when I saw they were releasing the XM4s I knew I had to try them out. Sony has amazed me once again. FIT and FINISH: --------------------- The XM4s retain the same styling as the previous XM3, however Sony has made slight and subtle changes to give them an even more premium feel. The black matte finish feels more texturized than the previous models and the headband and ear cut padding feels slightly more robust. They fit comfortably on all head sizes and the ear cups are generously sized and fit easily over the ears, forming a nice seal with your head. They're extremely lightweight and even while wearing for long listening sessions, they've never given me any sort of ear fatigue, even while wearing glasses. They come with a very nice molded carrying case, and include a USB-C cable, audio cable and airline audio adapter. SOUND: ----------- In a word – amazing. From super low, heavy Bass to crystal clear highs, and everything in between, the XM4s deliver. Even right out of the box using a flat eq setting, they make your music come alive. When using the available Sony Headphones Connect companion app, you can fine tune your audio experience to exactly how you like it. I’m a big bass guy, and most Wireless headphones cannot reproduce the rumbling or tight and punchy heavy bass that I like , especially when listening to rock and heavy metal. But these handle extremely heavy bass with no distortion at all. You can dial in as much bass, midrange and high frequencies as you would like, using preset EQ settings or customizing them to your own specific values. Even at high volumes the audio is crystal clear and never distorts. The noise cancellation Is really the star here as well because it's simply the best I've ever heard. While they still use the same QN1 noise cancelling processor from the previous model, they have updated the software and coupled with a brand new Bluetooth audio system on a chip, the noise cancellation Is incredible and really immerses you in what you're listening to. They also support high resolution audio, and have a feature called 360 reality audio, which will create a surround sound experience using one of the compatible audio apps. Also new to the XM4s is something called DSEE (Digital Sound Enhancement Engine). Coupled with new AI software it will upscale compressed digital music to provide a richer or fuller experience. With all of these new enhancements, I can tell an audio quality difference between the XM3 and the XM4 but it's not a drastic amount of change, it really is just a fine tuning of the overall audio experience, which again is outstanding. NOISE CANCELLATION: --------------------------------- The reason you're getting these headphones is for the noise cancelling, and it really is stellar. Like I said they still use the same processor from last generation but with new software and some new internal hardware the noise cancellation is even better than before. One of the great things about these headphones is you can dial in your own level of noise cancellation. You start by running the noise cancellation optimizer which will dynamically tailor the sound to the size of your head, the size of your ears, if you're wearing eyeglasses, even if you're flying using their atmospheric pressure optimizing. Full noise cancellation essentially silences the outside world , leaving you alone with your music or programming. But you can also tailor various levels of ambient sound. You can set different levels of noise cancellation for your activity, such as going for a walk or going for a run or using public transportation etc. You can tell the headphones how much or how little noise cancellation you would like in each of those settings. They also feature something called quick attention, which allows you to quickly turn the noise cancellation and volume down and let surrounding ambient sound into the headset in case you need to speak to someone or hear what's going on around you. You just simply place your hand over the ear cup. They can also learn your favorite locations, so that they can immediately apply your customized adaptive sound control and noise cancellation to places you frequently visit like your office or a coffee shop etc. EASE OF USE: --------------------- They also have a lot of neat features that Make using the headphones easy and effortless. To start with they offer 30 hours of battery life and can quick charge using USB type C. I've been using them for the last few days and I have yet to drain the battery down to 0%. But I can say that the quick charge feature offers a huge boost in playback life in just 10 to 15 minutes of charging. They offer integration With both Google Assistant and Alexa, and they also offer Bluetooth connection To two devices. This comes in very handy then you might be working on a laptop but it would also like to stream music from your phone. You can ever so effortlessly go back and forth between audio source of both devices without having to disconnect pair unpair etc. They also offer a new microphone array to improve the hands-free calling feature which works as well as you could expect but the hands-free calling is just OK. While audio is clear it's not anything that I found that amazing, but it's certainly just fine need to make hands free calls. They also offer fingertip controls on the outside of the ear cups, But I've found these controls to be sort of clunky , not that intuitive or at least not registering my intended gestures the first or even second time. So while they are nice to have I rarely if ever use them. There is also a new feature called speak to chat, which allows the headphones to recognize when you begin talking and turn off any noise cancellation And switch to ambient sound. The thinking here is if you start talking the headphones assume you're having a conversation And will turn off the noise cancellation. I have found that in ideal conditions this works just fine but if you're in a situation where you might make a sound or say something out loud , even singing along with music this can become a hassle, so I leave this setting turned off but it's nice to know that it's there. OVERALL: -------------- As I stated at the very beginning of this review, these headphones are simply amazing. What Sony has done with the XM4s is take the stellar foundation they had built in the previous model and expanded upon it, and they have created simply the best sounding headphones I've ever used.
I would recommend this to a friendNo e
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. I love it. Recommended to all. Can be used by everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaB, Awesome! Thank you greatly for sharing your experience and are we very glad to hear you are enjoying your WH-1000XM4 headphones. Good to know you like the amazing noise cancellation and overall features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product, excellent price, fast shipping.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VIVI, Awesome! Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for my daughter, but she told me that they were too tight from the ears. Try to adjust them. She was not happy with the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarylouG
We're so sorry to hear the WH-1000XM4s haven't been comfortable for your daughter. It’s definitely a letdown when a gift doesn’t feel right and we really appreciate you letting us know.
You might be able to help the headphones relax a little by gently stretching them over a few books or even the headphone box overnight. This can help loosen the tension in the headband so they don't press quite so hard against her ears. You could also try extending the sliders a bit further than you think she needs, as that can sometimes shift the pressure to a more comfortable spot.
Thanks for considering Sony. We hope these small adjustments make a difference for her.
Warm regards,
Estefany
Solid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid tv would recommend. Would also buy again 7 days of the week.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chazzico,
We appreciate you for sharing your 5-star review. Thanks for choosing Sony!
-Ralph
All around great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for almost a month and they are fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Awesome! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Great but not great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hearing crackling noise, also the sound quality was not that great. All said, could have just been a faulty one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RohitU, Thank you for sharing your experience on the Sony WH1000XM4 Wireless headphones. We're sad to hear that you are heading unwanted noise when listening to music. Please try to initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones for the price. Got two pairs for husband and son.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarenH, Awesome! We are glad that are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever owned and it’s not close!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clay
That is awesome to hear! The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
As advertised
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you can get it working (VERY limited instructions) it’s great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noway4, Thank you for the 5-star rating! For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website or you can chat with one of our agents who would be glad to help. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Yup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is everything it claims to be. Absolutely worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mtb2017, awesome! We are extremely pleased to hear you are satisfied with the superb performance of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & 5-star review and for choosing Sony!
- Romeo
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones not recommended for gym though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jawdan, thanks for choosing and purchasing our product. We're glad you like the WH1000XM4. We understand your feedback regarding using these headphones on the gym. Although we can use the WH1000XM4 while working out, we do not recommend wearing these headphones while heavy sweating as this unit is not waterproof. If water or a foreign object enters the unit, the headphones might damage.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but it could use a few improvements. We might see them in the next model that Sony releases.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FavoriteGameEver, Thank you for choosing Sony! We are glad to hear that you liked the WH-1000XM4 Headphones, we appreciate your feedback with regards to our WH-1000XM4 and we hope that we can provide a better experience for you with your next Sony purchase!
Regards,
Carl
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Headphone connect easily and work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dryk,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best Wireless Noise Cancelling Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kami, Wow! Thanks for purchasing the WH-1000XM4 for your daughter! We're delighted to learn that she loves her new headphones and she's enjoying the superb features and excellent noise canceling of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for leaving us such a great review on the WH-1000XM4! -Jess
Poor battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is awesome. However the battery life is not so good. I've had cheap $40 pair of headphones that have longer battery life than these. Trying to figure out if they don't auto disconnect and stay on and drain the battery or if this pair is just a bust.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angelo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the battery life.
The usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Note: The available battery life significantly decreases when these settings are used at the same time.
You can also check the Automatic Power Off function of the headphones. This function turns off the headphones depending on your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935917.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Very Efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Courteous, kind, safe, clean, quick and efficient. Thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MCCC,
Awesome! We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Sony nuff said
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones to use with my PS4 or to pair with my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ALJJ, Perfect! Good to know that you're enjoying these headphones with your PS4 and mobile phone. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph