Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great for flying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them for airline travel and they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IdaCook,
Great! We're glad that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Could be better for price but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used for the gym and sometimes the earmufs get a little uncomfy but overall good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi humza, Thank you for the feedback on your experience with your new Sony WH-1000XM4! We're glad to hear you like the overall features and performance of your Sony headphones. To ensure a comfortable fit, we do recommend adjusting the left and right headband slider.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Complicated!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these headphones very complicated to use! The settings have to constantly be controlled manually. They messed up all of my microphone setting on my Mac so much so that I missed participating in three classes on clickmeeting and zoom. What a disappointment. The sound was nice but not worth the trouble!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Evan,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having mic issues when using a Mac computer. Make sure to follow the steps on pairing the headphones with a Mac computer. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754729.html
You may also want to check the microphone settings of the app that you are using if available. Mic output and sensitivity may need to be adjusted on the app settings.
Manuals and help guides are also available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation wasn’t that great my cheap ear buds were almost as good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EricC,
We're sorry to hear that the noise cancellation isn't meeting your expectations. The WH-1000XM4 has an NC Optimizer feature that adjusts the noise canceling based on your surroundings and fit. We recommend trying the following steps:
1. Run the NC Optimizer to personalize noise cancellation to your environment: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752831.html 2. Ensure the headphones fit properly, as gaps between the ear cups and your ears can reduce effectiveness. 3. Check the noise cancellation settings in the Sony | Headphones Connect app. 4. Update the firmware through the app to ensure you have the latest improvements. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you continue to experience issues, please check our support guide here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the headphones. Thank you for your patience, and we look forward to resolving this issue promptly! Sincerely, Maria
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the extra money to upgrade but worth if you don't have already
I would recommend this to a friendNoice cancelling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noice Cancelling Headphones, i travel everyday thru subways back and fort going to my work and this headphones is the best compare to my apple airpod pro
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arnold68, Thank you for the 5-star rating! We're glad you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Better then my other
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase to see if it was better then my Bose. Found out that it was.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaddyEl,
Great! You definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall a good purchase, with fast delivery option. Would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olope,
Good to know that you're happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Looks Cheap, High Bass, Confusing controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had so high expectation from this headset as literally every reviewers on Youtube is 'All-Praise' about this one. Honestly, I found the sound to be way below-par than Bose NC700. The app and functions are so confusing that I had to spend 90 minutes to understand everything. I ended up returning it and exchanged it with outstanding B&W PX7. For the price-point, I won't recommend this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Techguyreview, we are sorry to hear that the WH1000XM4 headphones did not meet all of your expectations and had to return it. We take customer feedback seriously as we continue to strive on improving our products. Thank you for your honest review and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The feel practicality and use of these head phones is amazing honestly great but worth it for the gym pc headphones or even just to use being in college it’s honestly such a good investment for late study nights or trying to focus in the library or public place
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nell, We're happy to hear this feedback! Good to know you're enjoying your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Soni
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and very durable will definitely purchase again
I would recommend this to a friendGood quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for my son for Christmas. He loves them and uses daily!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GEQ7, This is a great Christmas present idea! Good to know your son is enjoying his new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Cool for online schooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was the best option for online schooling that I found
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sosa, Awesome! Choosing these headphones will definitely be worth it! We are extremely pleased it suits your needs and you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing your awesome feedback and for choosing Sony! -Jess
My Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was great. But for me the ear cushions were very weak to be on your head for a significant amount of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
We appreciate your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to adjust the headband of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Facing issues connecting to Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Facing issues connecting to Samsung TV, sony customer support couldn't resolve the issue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hmad, we are sorry to hear you're having an issue connecting the headphones with your TV. You can pair these headphones to your Android TV through Bluetooth connection that supports A2DP profile, however, the devices must be compatible.
Reference: https://www.sony.com/electronics/support/televisions-projectors/articles/00159290
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Best headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This the best headphones I've ever owned. You won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Double,
Great! Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for what the price has to offer! Very practical!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bass,
Good to know that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Best premium
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its the best headphones out there. Bought bose 700 and returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shiva, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Like it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as it should. I’m a fan and enjoy using it. Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great headphones with studio quality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were durable and are great for commuting and coding
I would recommend this to a friendBrand response from SonyListens
Posted .Hi squeeko,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph