Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Worth the hype and very high quality. The noise cancellation is insanely cool!!! Great for long travels or simple everyday activities!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sasha, Thank you for the amazing review! We're very happy to hear you like superb quality, excellent noise cancellation, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best in the market
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multi device connections issues, other than that excellent headphones
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great! Note comes close to it ! I won’t highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shibby,
We appreciate your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money . Noise reduction is vey good .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuy4001,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow…. Just wow………..sorry review had to be 50 characters
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobthebuilder, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
I'd recommend these to anyone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling and sound quality are great. Used them to watch downloaded movies on airplanes. No trouble hearing dialogue at reasonable sound levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DurhamJ, Thank you for giving the WH-1000XM4 a perfect rating! We're thrilled to hear you like the great sound quality and noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great reduction good sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it syncs properly it is great. From time to time it hunts when mowing the grass. On the Plane it was perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeE,
We're glad that these headphones are perfect for your travels. Your feedback is great appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it to kick the soccer ball around and it held like a glove!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel,
Great! We're glad that it's perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
2nd pair of xm4s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair of xm4s years ago that i later sold and regretted. Finally got around to buying a pair for Black Friday for the gym and they’ve been great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sueeee,
You made the right choice with the Sony WH1000XM4! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Touch controls are really bad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent. Touch control on the right makes it frustrating to use. Why not just have simple buttons? Constantly pausing or moving to the next track when trying to adjust headphones on the head, but when you need to really pause, it does not respond. What a junk.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oleg,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the touch sensor. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
When controlling the touch sensor, it is recommended to use the pad of your finger and not be too aggressive. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. When you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing:
-When you swipe your finger forward/backward, make the movements perpendicular to the headband.
-When you swipe your finger up/down, make the movements parallel to the headband.
You may also refer to these links for more information:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! works great no issues, easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krez,
Awesome! We're glad that you are having an easy time using the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Wow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the 3 generation but this one blows my mind best on any level
I would recommend this to a friendLife is like a box of chocolates
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girl is all over the place with it schoolwork music and more
I would recommend this to a friendDelicious headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible features I didn’t even know I needed. I love them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laurence, We're very grateful for this positive feedback! Good to know you're enjoying the incredible features of your new Sony WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Heading phone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad good headphones very awesome very fantastic
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasmines6, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but due to my loss of job I had to return them .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilfredy91,
This is definitely the news that we would like to hear. We hope everything works out well and we are looking forward to you enjoying Sony Headphones in the future. Thanks for your review.
~Ralph
Spot on.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and matches it's description except for the 30h battery life. I hardly get 16hrs max with full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shangovan, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. The usage time varies depending on the setting or how they are used. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. The available battery life significantly decreases when these settings are used at the same time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback. Jay
Sony - WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t recommend them more they are worth the buy and the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiR98, Thank you for the 5-star rating! we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Christmas gift
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew has been wanting these. Will be excited on Christmas
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trel24,
Great! We're glad that you found the perfect present for Christmas. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
best overall package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for travelling and have a great sound stage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ironhide,
Thanks for such a great review! We're glad your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris