Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a different pair (non Sony) and they were good at first, but less than 6 months later they broke. So far these are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyP, You've made an amazing choice! We're very pleased to hear you're having a great time so far with your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
white noise right side!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the midnight blue wh-1000XM4/L because on sale and have a problem with right side when noise canceling is on you hear like white noise and is constant and sometime you hear like a burst. I had to exchange them because of this and my second headphones have the same problem I don't know if this is only with blue headphones or other colors too.. some might say is not a big deal because when you hear music is not a concern but to me is because I own the WH-1000XM2 and they are perfect.
No, I would not recommend this to a friendWell enjoyed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. I do get fatigued after wearing it for a long time. The pressure on my head gets to be too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thechef,
We appreciate your review of the headphones. Make sure to adjust the headband for the best fit and comfort. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
-Ralph
Best Headphones I own
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have airpods but needed something with more bass and punch. This fit the bill! Love these headphones. Would highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miggiekrak, Thank you for upgrading to your new Sony WH1000XM4! We're glad you love the punchy bass and overall sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
like to return
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really think it works like it has been advertised. I thinking about returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Wesscomputer,
We regret to hear that you are already looking to return the headphones. We would like to know more about review and turn your experience around. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Nice features but poor built quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, very nice features. But feels like cheap built, plastiky to the touch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yancio, Thank you for purchasing our Sony WH-1000XM4! We're glad to hear you like the sound quality and overall features of the unit. We appreciate your feedback about the built quality. The WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great although I have a slight interuption in sound every once in a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
Thank you so much for your positive review!
We are thrilled to hear that you are satisfied with the exceptional sound quality of our WH-1000XM4.
For the sound interruption, some of these issues can be fixed by following the steps provided on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Should you need more technical assistance, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There ok. Not worth the money tho. Your better off buying some cheaper ones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi D40Navara,
We regret to hear that it didn't live up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Best quality headset for phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought it course I needed the best and these are the best sound quality and can't hear outside of these headset it's awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxor813, Thank you for purchasing the Sony WH-1000XM4! We're pleased to hear you like the incredible sound and excellent noise cancelling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Really Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good! You can really appreciate the form factor, nice and compact. Would be a perfect Christmas present.
I would recommend this to a friendKing of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out in the market!!!! I’d take These and the newer model of these, the xm-5 over any other headphones!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
The Best of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Started using them around the house and out on errands. Really great sound capability and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAMH33, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but sometimes the double connection bluetooth is a bit finky but other than that it is great.
I would recommend this to a friendHeadphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so eager to buy these and I finally got them and disappointed is an understatement… the amount of battery time is great but they shut off randomly and I’m not sure if mine are faulty but I can definitely hear more sound on the left… honestly a waste of money..I’ve only had them a month
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justme, thanks for choosing and purchasing our product. We're glad you like the battery of the WH1000XM4. We're sorry to hear that you have issues with your Sony unit.
For random shut off, please make sure that your headphones have the latest software update. You can check for updates using the Sony Headphones Connect app. Please check the Auto Power Off Setting. he headphones may automatically turn off after 15 minutes of not being worn. You can disable this feature through the Sony Headphones Connect app. Verify the battery level when the issue occurs. If the battery is low, charge the headphones fully and see if the problem persists.
For sound issue on the left side, please make sure that the connected device is as close as possible to the left side of the headphones, which houses the built-in antenna. This can help improve the Bluetooth signal strength. Please make sure that the earbuds are properly fitted in your ears. Sometimes, an improper fit can cause volume imbalance. Try changing the earbuds to another size that comfortably and snugly fits both ears. The best size earbuds may be different for the left and right ears.
If the issue persists, please initialize the unit by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Tight around ears
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Little tight and uncomfortable around ears. Sound quality is good
I would recommend this to a friendBrand response from SonyListens
Posted .HEllo Skip, Thank you for sharing your feedback. Your WH1000XM4 wireless headphones have an adjustable headband. You can adjust the sliders (left, right) according to the size of your head and ears for a more comfortable listening experience. Despite your concern, we are happy that you like your headphones especially the sound quality. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good……………………………………………………………………………………………………………………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nani, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were some of the best headphones on the market when they launched. Now they are down in price and are a must have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toast,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony XM4's are the bomb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones! So much better than the Bose QC45 I returned to buy these instead. You can't go wrong with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigAl, You've made an excellent choice! Thank you for upgrading to your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great ANC, but mediocre-to-poor in everything else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - great ANC Cons: - LDAC cannot be used when multipoint is enabled, even when only a single device is connected. - cannot charge and use Bluetooth at the same time - cheap feeling plastic - horrible soundstage. Very constrained and muddy - no wired audio over USB-C, only 3.5mm
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnRa, While we are glad to hear that you are happy with the Noise-cancelling feature of your WH-1000XM4, we are sorry to hear that it did not meet your expectations when it comes to some of its features and functionality. We took note of your feedback as this will help improve our product. Thank you for choosing Sony. Regards, Carl
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are cute but they do slip off head while working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NadiaG, Thank you for your review. We are glad to hear that you are enjoying your WH-1000XM4! For the headphones slipping off, please ensure that the headband is properly adjusted to fit snugly on your head. Sometimes, a tighter fit can prevent the headphones from slipping.
Regards,
Carl