Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
The neighborhood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had it for a month now, sound quality is superb. Ease and comfort to use, can't compare to my previous ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunlenloydRaven,
You made the right choice in upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Hits the sweet spot of tonal balance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent base and mid to hi frequency balance for both movie watching and music. Noice cancel is on point. Bought the Bose QC 45 but returned and replaced it after sampling this. And I’m a Bose fan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi inorod, Thank you for choosing Sony! We are glad to hear that you are happy with the noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you again for choosing Sony! -Carl
Waste of Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because of the aesthetics. I'm a fan of BEATS and I love how easy I can connect to different devices. The fact that I literally have to forget device in settings on these each time I want to connect to a different device is so inconvenient. I can't get rid of the ambient sound and they sound muffled at times. Now, there is absolutely no sound and I can't for the life of me figure out how to get it back. I searched on YouTube how to factory reset, tried that, and nothing. I'm so upset that I wasted my money on these. $350 gone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechGirl87,
Thank you for the review and we do apologize for the inconvenience. Please allow us to help you and turn this into a better experience. You may find this article helpful on how to resolve your no sound issue with your headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551?cpint=spt-mdr_triage_00204483_sound
We also recommend updating the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00261011
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Good thing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is wonderful it’s contact to my television it’s good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrsali,
Awesome! We're glad you like your WH1000XM4 headphones and how it perfectly works with your TV. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Kris
Good but Bose 700s are the better set imo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these and the Bose 700s. I ended up picking the Bose 700 as I use these often on conference calls and the mic for the Sony picked up a ton of background noise. The active noise cancellation also had a bit more pressure to me and I'd feel a bit busy when it kicked up to the higher levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swampkalash,
Thank you for sharing your feedback. We're sorry to hear that we were not able to meet your full expectation with the WH1000XM4. These headphones is compatible with the Sony Headphones| Connect app where you can adjust the noise canceling function and Ambient Sound Mode (ambient sound control). Your feedback is greatly appreciated and we hope that you will shop again Sony in the future. Thanks again for shopping Sony. - Kris
Mr.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great BlueTooth headphones with many options included. Has limitations on the 360 Reality Audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShopBestBuy,
We appreciate your review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the 360 Reality Audio is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Sony Wireless Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, not sure if I really like the overall performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PSfive, Thank you for the great review! If you're not satisfied with the overall performance of these headphones, we recommend downloading the Sony Headphones Connect app, this app will let you customize the sound quality and other features that you can adjust to suit your listening experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Enjoy headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy using these headphones. Easy to connect to devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deals,
Great! We're glad that you are having an easy time using these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sometimes they are a pain to connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is decent. My ears would get too hot after wearing for 30 min
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Harry, we're glad that you like the sound quality of the headphones. It's unfortunate that it is not giving you the best comfort. Make sure to also adjust the headband for maximum comfort and fit. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
Thanks for sharing your review and for choosing Sony.
~Ralph
A Christmas gift for a granddaughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving these as a Christmas gift. I'll let you know more after Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDell,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, but too expensive compared to other offerings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sumeeth, Glad to hear that you are happy with the overall performance of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality build. Not a headphone user so these didn’t quite work for me. Perfect bang for your buck. Little spotty connectivity wise with iPhone, but that’s just coming from an AirPod user.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IFelix11, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
They are ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting better quality and comfort from these headphones. Maybe my expectations we to high.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hytsyl78, we're sorry to hear that it didn't meet your expectations. Rest assured that your feedback will help us improve the quality and performance. Thanks for your review and for choosing Sony. ~Ralph
Pretty good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid over all but the auto-pausing was a problem till I did the update on them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing this item at best buy Met my expectations
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cryptomod, Great choice! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
sony xm4 review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the Sony xm4 are pretty good, once you start tweaking with the equalizer settings it gets better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi esteban, That's awesome! We're very happy to hear you were able to get a much better sound quality using the equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This by far is a great headphone. In my opinion its better than the Apple headphones for a far lower price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hieu,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My favourite headphone ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quailty and the premium built no doubt this is the top noise cancelling headphone in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TUNLIN, We're happy to hear this feedback! Good to know you like the amazing sound quality, premium built, and industry-leading noise cancelation of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Recommend Bose
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these headphones. The sound and noise cancelling was good (comparable to Bose). The headphone controls are really difficult “touch” operated. The microphone cuts off the music even when you are not on a call which is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheChief, while we are glad that you like the sound quality and noise canceling function, we regret that you're having an issue with the mic and headphone controls. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.
In the meantime, please check the link on using the Touch Sensor Control Panel of the Wireless Headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Broken hinge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is pretty good but not even after a year the right swivel hinge broke
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nylia,
Thank you for the review and we're sorry to hear what happened with the headband of the headphones. Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Regards,
David