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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $299.99

Customer reviews

Rating 4.7 out of 5 stars with 12490 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 578 Showing 11,541-11,560 of 12,490 reviews
  • Rated 3 out of 5 stars

    Good headphones. One dislike.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like these headphones. The one thing I dislike it that when I have transparency mode turned off, it randomly turns back on and I don't know why.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natasha, Thank you for your feedback on your new Sony WH1000XM4. While we're glad you like the overall performance of these headphones, we regret to hear about the ambient sound mode issue you're having. If the Ambient Sound Mode function changes unexpectedly, it is possible that the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. The notification sound tells you the moment when the setting changes. If you want to change this setting, follow these steps to resolve the issue:

      Open the Sony | Headphones Connect app, and then turn off the Adaptive Sound Control function.
      Adjust the Noise Canceling or Ambient Sound Control manually:
      Turn on the Adaptive Sound Control
      Move the slide bar to select the Noise Canceling or Ambient Sound Control level.
      Note: If you have the WF-1000X model, select Noise Canceling or the desired Ambient Sound Control mode in the app.

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and nice looking, would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jankee2004,

      Awesome! We're glad that you like the comfort and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best headphones I’ve ever owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones do everything you want them to and more. 20/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zion, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    best headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    truly the best headphones on the market best purchase this month

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diego, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    Mid Tier Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt like the headphones were a little bit too snug for my head and the noise cancellation was a little harsh.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NaolW,
      Thank you for purchasing our WH1000XM4 and for giving your honest feedback. About the fit of the headphone, our XM4 comes with an adjustable headband so you can adjust it to your desired fitting. Here are some helpful links to troubleshoot your concerns so you can enjoy your XM4.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html

      The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!

      If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the XM4:


      Regards,
      Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality and very easy to sync with my devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smoke58, That's amazing! We're very happy to hear you like the great sound quality and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good noice cancellation highly recommend this headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RahulS, Awesome! We're very happy to hear you like the excellent noise cancelling feature of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 1 out of 5 stars

    Break in Audio

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this . There are some sound issues with this. I am getting the break in Audio while listening through TV blue tooth. Xm3 is far better than this version.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshaV,

      Thank you for the review. We're sorry to hear the sound issue with your headphones. We highly recommend initializing the headset to restore factory settings. Here's the link on how to.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

      If the situation does not improve, update the software of your headphones via Sony Sound Connect. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130

      If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Bes Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Rated 5 out of 5 stars

    Xmas gift for son

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Xmas wish for my son. Noise cancelling is a plus. He loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nikol, This is a great Christmas gift idea! We're glad to hear that your son loves his new Sony noise cancelling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, great noise cancelling and sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kingster, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best all around sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immersive sound and great noise cancellation with ambient mode

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nawa,

      Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Really Good Earphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice earphone. Bought this as a gift for my husband.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RancesEarphone,

      Good to know that these headphones were a perfect gift for your husband. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are purposely defective, and Sony is scamming its customers. I’ve barely had these headphones for three months and they already broke on the right side. A quick Google search will show you that this is a common issue but despite being under warranty, Sony refuses to repair the damage for free. Even the repair person that I spoke with said that this is a problem with the Sony XM4s as well as the Sony XM5s but Sony won’t repair them for free unless I make a big fuss. I’m so upset that I wasted my hard earned money on these. these are not worth it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gossamer, We regret to hear that the headphones broke. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services.

      We also like to make sure you are taken care of. May we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details: Sony_US

  • Rated 5 out of 5 stars

    Best ANC headphones out there.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always crystal clear sound and tremendous noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JHerbert, Awesome! We are glad to hear that you are happy with the noise cancelling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headset! Perfect for music and privacy. Great value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Review, Thank you for the 5-star rating! We're pleased to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fit noise canceling is awesome. Quick and easy connect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user23, Thank you for the 5-star rating! We're glad you like comfortable fit, excellent noise cancellation, and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones out there!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! Use them for the gym all the time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pedro, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best head set for youth. good noice cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Surya, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Buy them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful blue color. Excellent sound. Husband loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CatlynnR, We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones to buy thanks Best Buy for these love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Plueger, We're very happy to hear this feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US