Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit 10/10 recommended over the solo 3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alll,
Awesome! We're glad that you like the sound quality and fit of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony WH-1000XMr Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and great outside noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cathy, Awesome! Good to know you like the comfortable fit and great noise canceling feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and very comfortable headphones to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KDPole, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Just Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones don’t cancel noises as I anticipated they would. Also, I just tried using them for a work call and the person on the other end couldn’t hear me and what they heard was mostly static. They are too expensive for this experience!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sarah,
We regret to hear that the call quality and noise canceling function of the headphones haven't lived up to your expectations. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is great and easy to travel with
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Amazing! We're glad that you like the noise canceling function and portability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Painful and leave marks in hair
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first pair of nice noise-canceling headphones. They work great. My issues are with pain I am experiencing when I wear them. The top of my head hurts from wearing these. Also, these leave indents in my hair. I am going to try Bose next time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PCVKate,
Thank you for your time writing this review. While we are glad you like the WH1000XM4, we're sorry to hear your discomforts while wearing the unit. Adjusting the length of the headband and earpads properly can help reduce discomforts. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
For details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Sony values customers opinion as we always strive to provide the best experience possible. Thanks again for purchasing Sony! - Kris
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling was top notch, love how it fits..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andrea, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Questionable Hardware, do not buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was great and I enjoyed the headphones for about 6 months. They now have developed a random feedback noise every so often that is so loud I can hear it across the house when not wearing them. Seems dangerous even, highly recommend any other product even at a lower price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ramon, While we're glad you like the great sound quality, we regret to hear about the loud feedback noise issue you're having. This is definitely not the news we want to hear. Please allow us to help you and turn this into a better experience. To isolate the issue, make sure that the firmware is up to date and please perform a factory reset.
Factory reset steps for WH1000XM4:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Uncomfortable headband
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i wanted to like these headphones. I really did and tried. After all, EXCELLENT noise canceling, loaded with new features, fast charging. However, i didn't like the sound. Not enough bass and this is coming from what I'm used to on the XM2. More importantly, the comfort for me was TERRIBLE. Its the foam at the top of the headband. Its a little too hard. After a few days, i started to get a headache and immediately went back to my XM2 because they had softer headband cushioning on top. Its s shame. Such great headphones in all other aspects. Returning for a refund
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chaseyoboy, Thank you for purchasing our Sony WH-1000XM4. We value your opinion and we would like to apologize if the sound quality and comfort of the headphones did not meet your expectations.
I would like to note that there are options to improve your overall listening experience, by downloading the Sony - Headphones Connect APP. There is an equalizer to fine-tune your music.
And as a suggestion, to reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually supports super-soft, pressure-relieving ear pads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
I hope this reaches you in time and you can test out our application. Thank you for being a returning Sony customer. Thank you for sharing your feedback, it helps us improve our future products.
Regards,
Sam
Replaced
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones just not my style I decided to repurchase my AirPods Pro’s again instead of over the head earphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Edcuh, we're sorry to hear that you had returned your Sony unit. We understand your desire to use a different type of headphones.
We have our Support team that is always happy to assist. You may also email use at socialsupport@am.sony.com
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
We hope you consider Sony again. ~Earl
Ok Headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecring more and for the ear cuffs to no leak outside noise in. The base was there but the vocals were tiny even when playing with the equalizer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Diar, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
For sound quality, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality%20
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Firmware and Software need to be improved
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of the headphones, it has a difficult time connecting to Windows based PCs and Teams applications. The Headphone app is also poorly developed and not too useful. Sony should spend more effort on getting the headphones seamlessly connect to devices.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MohanadE,
We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones and the Headphones Connect app. This is definitely not the customer experience we want you to have. When connecting your WH1000XM4 headphones to your Windows PC using Microsoft Teams, please make sure the settings are correct to avoid any connection issues. You can follow the instructions here to use your headphones for video calls on a computer: https://www.sony.com/electronics/support/articles/00250089. Also, check and ensure that your headphones are up-to-date: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html. With regard to the Headphones Connect app, you can reinstall the app if you are also having issues with it.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Pretty mediocre | A wire oriented
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headsets are nowhere near as good as they should be at this price point. Mid-and low-frequencies are mixed and the overall picture is lost in terms of details and clarity. There is certain normalization ( cuts ) of sound at all stages, and I think this is due to the Bluetooth hardware used here. True, consistent sound with attack, details and clarity emerges when you attach the headphones to the wire that comes with the kit. Yep, you hear me - a WIRE! On this basis, it becomes apparent that it makes no sense to purchase these headphones, which are marketed as premium wireless headphones. It's not that, and it's all pretty mediocre.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi letsrock85,
We regret to hear that it hasn't lived up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function where you can tailor-fit the sound quality to your needs. You may refer to this link for more information:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Hope this helps and improves your experience. Thanks for sharing your review and for choosing Sony.
~Ralph
No Bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want good bass, stay away from these.....Good sound but very weak bass even after custom EQ. I was hoping for punchy bass at medium volume like my gaming headset has. Now I gotta return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dddggg,
We regret to hear that you are already looking to return the headphones because of the bass quality and volume. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on these links to help improve your experience:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great. Use them to listen to music on phone and automatically connects to laptop for work calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranktheTank, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Expensive, but decent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality is good. only have had it for less than a month so we'll see if it holds up. price is insane though lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi partypete, Congratulations on your new Sony WH-1000XM4 headphones! We're glad you like the premium build quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Low bass
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good for basic listening but have a low bass response even with adjustments
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Raynuh, Thank you for the feedback on your experience with your WH1000XM4. We regret to hear that the bass response did not meet your expectations. If you've already made some adjustments using the app but the bass response is still low, please reach out to us so we can better assist you. please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Good sound but not practical
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could still return. These headphones sound great, but wow these get burning hot after 15-20 minutes of use. They sound good but not super comfortable and you will be pulling them off frequently just to try to cool down. They also slip off your head pretty easily to the point where I would just bend down to tie my shoes and they would come off no matter how I adjusted them. Pretty much unusable in my opinion, definitely try before you buy, wish best buy had a better return policy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi techguy5, This is not the experience that we want you to have. This isn't normally the case with these headphones. We would like to know more about what happened and make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Headphones Model Number: Additional Information regarding your experience with the WH1000XM4. Sincerely, -Ralph
I prefer the xm3’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good. They are lacking in bass I preferred on the xm3 so I exchanged them for those. Also had some connection errors with my iPhone 11 not sure why.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 00nater, While we are glad to hear that you are happy with the WH-1000XM4 Headphones, we are sorry to hear that it did not meet your expectations when it comes to the bass. You may use our Headphones Connect app to update and fine tune your WH-1000XM4 Headphones, this will help improve the overall performance of the device.
For the Bluetooth issue, please follow these steps to troubleshoot.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Mid and overrated brand lowkey
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after i returned bose. But now i feel like i should’ve kept the bose because the sony sounds muffled
I would recommend this to a friend