Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Stopped working after 5 months!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a pair Bose QuietComfort headphones back ~2015. I never had an issue with them. I decided to upgrade headphones now that bluetooth is an option, and noise-cancelling has improved over the years. I purchased the xm4 headphones, and after 5 months I heard a loud high pitch sound coming from one of the headphones and now it stopped charging, all in the same day. Seems like a common problem from other reviews. I will never buy Sony headphones ever again, and will just go back to Bose. Don't buy these headphones if you want reliable, durable, long lasting headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our Help Guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
It broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It hasent even been a year and it broke on me. I cant even return it cause i dont have a warranty thinking its a durable product. Smh! What a waste of money!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adele,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. Your feedback is greatly appreciated. The unit comes with a 1-year manufacturer's limited warranty. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
BEST BUY OR SONY FIND A SOLUTION FOR ME
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first moment I tried these headphones, one side didn't work. After several minutes, I dunno why it started to work, so I didn't take it this problem seriously. Two or three weeks later, it happened again, but this time it didn't get fixed and it is still broken until now. If I didn't ask for a refund, it's due to this happened when I had already returned to my country since I bought them during my last month of my holidays in the US. I'm not kidding, these headphones didn't even last a month. I wasted almost 300 dollars for nothing. Now, why am I writing this now? Sometimes this whole situation comes to my mind and it is really frustraring not to doBy the way, these hearing aids arrived on March 14, my flight to Peru was on March 27 and they stopped working before April 3. I also have evidence showing the date these hearing aids stopped working, just in case. So, why am I writing this after months? Sometimes this whole situation comes back to my mind and it's really frustrating not being able to do anything from outside the United States. Anyway, I wanted to vent and also demand that someone from Best Buy or Sony fix this. I'm going to travel to the US again in January next year, so you still have time to think. There are no excuses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pinzas, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the steps on our related article link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551
For further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great sound, but too heavy on my head
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but they gave me a headache. The Bose QC headphones were a much better fit for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LyndseyTaylor, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. To get a more comfort fit for the WH-1000XM4, please use the slider to adjust the headphones to your size.
If you need assistance with your headphones, please contact us for help please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
WORST NOISE Cancelation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality sucks and also even though one of the features states noise cancelation, they are not noise canceling at all. DO NOT buy them if noise cancelation is a major factor in making your purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ibeah,
Thank you for taking the time to share your feedback regarding the WH-1000XM4 headphones. We sincerely apologize for the experience you've had with the sound quality and noise cancellation features. Your concerns are very important to us and we understand how crucial effective noise cancellation is for our customers.
To improve the noise cancelling feature on the WH-1000XM4 headphones, consider the following steps:
-Make sure that the noise canceling function is turned on. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html
-Make sure the earpad covers your ears completely, or that the earbuds fit snug in your ears.
-Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Sound Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Sound Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Following these steps should help optimize the noise cancelling capabilities of your WH-1000XM4 headphones.
If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for bringing this to our attention. We hope to regain your trust in the future.
Best regards,
Stephanie
Avoid At All Costs: Too "Smart" for Their Own Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use in work meetings and phone calls and am sorely disappointed. Unreliable connection to multiple devices, mystical magical "features" like gesture support that inadvertently disconnect your calls, and a mobile app that causes the headphones to disregard your preferences...but somehow demands that you *disconnect* your headset in order to update the headset software. I expect much better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ildiavolorosso, We are sorry to hear that the WH-1000XM4 Headphones are having issues with phone calls and meetings, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Re-establish the connection between the source device and the headset. Select HFP or HSP for the profile.
For the functions of the touch sensor during a phone call, please check our help guide link https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752837.html?search=touch%20sensor
Should you need further assistance, please contact us for help.
Pease email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards
Carl
Not an all around upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same amazing sound quality from the XM3's but it's missing fetures on the app. And has lack luster ANC now..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Comcast, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that the noise canceling did not meet your expectation. To improve the noise canceling quality of the headphones, please try the steps on our help guide link to troubleshoot the issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
You can also use the Sony Headphones Connect application to fine tune your music to your liking.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Nice sound, but had connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded good and the app was user friendly and with several options, but the pair I bought had Bluetooth connection problems and I had to return them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckD,
We're glad that you like the sound quality and app functions of the headphones. It's unfortunate that you had to return it because of connectivity issues. Having the latest software version will provide optimum performance to the headphones. These steps might have also improved your experience:
-Set the headset to “Priority on stable connection” mode (using the Sony Headphones Connect app).
-Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
a. When there is a human body between the headset and the Bluetooth device.
In this case, put the Bluetooth device in the same direction as the antenna of the headset to improve the Bluetooth communications.
b. There is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
c. In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Because Bluetooth devices and wireless LAN (IEEE802.11b/g/n) use the same frequency band (2.4 GHz), microwave interference may occur and result in noise, audio dropouts, or communications being disabled if this headset is used near a wireless LAN device. In such a case, perform the following steps:
a. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device.
b. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device.
c. Use this headset and the Bluetooth device as near to each other as possible.
-If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone.
-Connect the headset and the Bluetooth device once again.
Your feedback is greatly appreciated. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Incredibly long lasting quality!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headohones from BestBuy in May of 2019. I use them daily for 3+ hours for meetings and streaming music, and they sound as good as the day I bought them even now in March of 2025. I used them for even longer amounts of time when I had to work from home during the pandemic. I'm honestly shocked at how good these still sound, the bass still bumps hard, the noise canceling is stellar, and theyre still in extremely good shape. The leather (or presumably leather) padding along the headband and earmuffs has onky just now started ti wrinkle, and it may not have even started to had I taken the time to care for them properly. A single charge still gives me a weeks worth of charge (spread out). I'm gonna buy the same pair again once these fullt die out. Though, I'm not sure they ever will!! I love these so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evasaurus, It's great to hear that you're happy and satisfied with the high quality of your Sony - WH1000XM4. We are proud that they have been an excellent companion throughout the years and are still delivering the premium sound quality as well as comfort and long-lasting battery that characterizes them. Thank you so much for your loyalty, we wish you wonderful moments listening to great music! Regards, - Dominick
Headphones Review: Midnight Mastery
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones represent a pinnacle in the fusion of sound quality and noise-cancellation technology. Sony's latest iteration in the acclaimed WH1000X series, the XM4s, offer a sophisticated blend of performance, comfort, and innovative features, all encapsulated in an elegant Midnight Blue finish. Audio Performance and Noise-Cancellation The WH1000XM4s deliver an exceptional audio experience. Sony's signature sound profile is warm and balanced, with crisp highs, detailed mids, and deep, controlled bass. The headphones employ LDAC technology, allowing for high-resolution audio streaming over Bluetooth, a rarity that audiophiles will appreciate. The noise-cancelling feature is where the XM4s truly shine. Leveraging Sony's QN1 noise-cancelling processor, these headphones effectively mute the outside world, from the low rumble of an airplane to the bustling sounds of a busy cafe, allowing for an immersive listening experience. Design and Comfort The design of the WH1000XM4s prioritizes comfort and functionality. The headphones are lightweight, and their over-ear cups are cushioned with soft, pressure-relieving ear pads. The Midnight Blue color adds a touch of elegance, making them as much a fashion statement as a piece of audio equipment. Battery Life and Connectivity Battery life is impressive, with up to 30 hours of playback on a single charge. Fast charging provides 5 hours of use with just 10 minutes of charging time. Bluetooth connectivity is stable and seamless, supporting multipoint connections to switch effortlessly between devices. Additional Features Sony's Headphones Connect app enhances the user experience, offering customizable sound profiles, adaptive sound control, and location-based sound adjustment. Features like Speak-to-Chat automatically pause playback when you start a conversation, showcasing Sony's attention to detail and innovation. Conclusion The Sony WH1000XM4 headphones in Midnight Blue offer a premium listening experience, combining top-tier noise-cancellation with high-quality sound, comfort, and a suite of smart features. While priced on the higher end, their performance justifies the investment, making them an ideal choice for audiophiles and casual listeners alike seeking the best in wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnG,
Wow! Thank you for this on-point and wonderful review of our WH1000XM4. We are truly delighted to hear that you appreciate all the amazing aspects of our XM4 from the amazing sound quality, superb noise canceling capability, elegant design and color, long battery life, seamless connectivity and other smart features. With this headphone, you will surely enjoy listening to your favorite tunes without the hassle of the outside world. Your feedback is highly appreciated and thank you for choosing Sony! - Marco
Sounds great, poor quality plastic parts!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke for no reason while putting on. The plastic around swivel ear piece is weak, Brooke off while trying to adjust, and I wasn't rough with it!......
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChadT,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM4 comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Not for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulky and not helpful to what I needed. Which was to have option for flying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlesky,
We regret to hear that you are not satisfied with the headphones. Your feedback about the design is greatly appreciated. We also would like to know more about your experience with these headphones on an airplane. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
Sync issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two issues made me return the product: lip sync issues - audio heard couple of seconds after the lip movement, crackling sound once in a while.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyXM4,
We regret to hear that these headphones were already returned. Your feedback is greatly appreciated. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Having the latest software version installed and setting the headset to “Priority on stable connection” mode (via the Sony Headphones Connect app) might have improved your experience. Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Alright
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High price for iffy noise cancelling and okay sound. wish they were better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yutman, thanks for choosing and purchasing our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Found better headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earcups are too flimsy. Not too much of an improvement
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LuisG,
Thank you for your purchase and we're sorry to hear that you find the earcups of our Sony WH1000XM4. We value your feedback and we take this seriously to help us improve our future products.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Thank you for your feedback.
Regards,
Marco
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones but was expecting a lot more from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RK777, Thank you for the feedback on your new Sony WH-1000XM4 headphones! We're sorry to hear that these headphones did not exceeded your expectations. To get the most out of these headphones particularly in sound quality and overall performance, please make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Also, there is an equalizer to fine to the music according to your preference.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Sam
Try again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns off randomly when watching Netflix and listening to music. Noise canceling worse than $75 headphone off amazon
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tamara,
We regret to hear your XM4 turns off randomly while watching Netflix and playing music. One of the possible solutions to the issue is by updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. If your WH-1000XM4 Headphones turn off unexpectedly after few minutes of use:
1. Make sure the batteries are fully charged.
2. Connect the headphones to an audio device, computer, or mobile device with Bluetooth or the supplied audio cable.
3. If the headphones turn off, listen for the Voice Guidance message:
• When the remaining battery charge is low: “Low battery, please recharge headset”
• When automatically turning off due to low battery: “Please recharge headset. Power off”
4. Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Note:
• When you listen to music while wearing the headset on your ears, the headset will pause music playback automatically if the headset is removed. When the headset is worn again, the headset resumes music playback
• The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app.
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Sony headphones WH1000XM4 - Mic does not work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony WH1000XM4 headphone for my office phone. The mic does not connect with my cell phone (Samsung) or DELL laptop or Samsung 5series 55" TV. When I contacted Sony support, they said that the Bluetooth protocol used by Sony is not compatible with any of these deices Bluetooth. There are no drivers available. I am struck now. Later on when I read there were many customers who mentioned that these expensive Sony headphones mic does not work with many standard cell phones, TVs and laptops. I have 2 Bose headphones which easily connect with these 3 of my devices; there is no Bluetooth protocol issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PVSubramanian, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. May we ask for your case number so we can review? In the mean time,
make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Also, kindly try these steps to help fix the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.like the look and sounds quality. bluetooth could be better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi anon17, We're glad that you like the look and sound quality of your headphones. We also appreciate your feedback about he Bluetooth. We value your feedback as it helps us in improving our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and worth the purchase. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimtur, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl