Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Terrible Build Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones started creaking 4 months after I bought them. It's very loud since they are meant to isolate noise so the creak sounds like an old door closing right next to your ear. Just go to the store and handle them to see just how bad the sound is from plastic rubbing, of course they have been handled by many customers in the store, but it'll give you an idea of what to expect over time. Sony says it was my fault and will not cover under warranty, they claim I damaged them or dropped them. Just do a Google search to see all the people reporting this issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieB, We regret to hear you are having an issue with your Sony wireless headphones and we apologize for any inconvenience. This is definitely not the case we want you to have. If the issue occurs when using the supplied headphone cable, please make sure to insert the plug firmly into the input jack: https://www.sony.com/electronics/support/articles/00255932. We also recommend updating the firmware of the headphones to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Case Number (if available):
Sincerely,
Vincent
Just Fair enough
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality but bass or sound is not as good as Apple AirPods.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Pranay,
We're sorry to hear that. We recommend using the Sony headphone connect app to adjust the sound effects/quality depending on your preference.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
Also, when playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Regards,
David
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The UI is very spotty and annoying, does not seamlessly connect and does not offer a good user experience
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Varvi,
We do apologize if the headphones won't connect to your device. You may find this link helpful on how to properly pair it via Bluetooth. https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xb33/articles/00204611?cpint=spt-mdr_triage_00204483_pairing
If you need further assistance, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Wouldn't charge- EXTREMELY DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't normally do reviews, but this product would not charge within the first week. Decided to go with Sony after having Parrot Zik's for years. Parrot Zik's were awesome, but seen the sale price for this Sony product. Bought them and took them on my Florida vacation and they wouldn't charge. Of course, when I got back home, I returned this item. Will stick to buying Sony TVs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MUSIC, We regret to hear that you had an issue with the unit and it had to be returned. We recommend following the troubleshooting steps on this link to resolve the charging issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
Should you need any assistance in the future, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
Sam
Too complicated with no clear instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this items because it seemed rather complicated and didn't come with easy to use instructions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Returned,
We regret to hear that the unit was already returned. Your feedback is greatly appreciated. Manuals and help guides are actually available on our support website:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
Thanks for sharing your review and we hope you consider Sony in your future purchase.
-Ralph
Bad price for this quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone 3 star. Because not too comfort. Make sweat. Microphone not good. Take all outside sounds.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that the headphones did not meet all of your expectations. For more comfort, please use the slider of the headphones to adjust them for a more comfortable fit. If you are using the headphones for phone calls on your smartphone or mobile phone, please make sure to select HFP or HSP, if you have both settings set it to HFP. This will provide a better experience while receiving phone calls using the WH-1000XM4s.
Additionally, the noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is okay if you are in to sound quality. Overall they are a decent pair of headphones……
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Modp23, We're very grateful for this positive feedback! Good to know you appreciate the sound quality of your new Sony headphones. To ensure an optimal listening experience, please download the Sony - Headphones Connect APP. This will give you the ability to use our ASC( Adaptive Sound Control) feature, so you can customize the noise canceling feature based on your activity. There is also an equalizer to fine tune your music. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Love the headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are wonderful. Nothing negative about them. The only thing I would say is that I dont care for the case. Made well but dont like how headphones fold into the case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NVLady, Thank you for the 5-star rating! We're thrilled to hear you love your new Sony WH-1000XM4 headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about how the headphones fold into the case and will be sure to forward this feedback to the appropriate department.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Poor Multidevice Bluetooth Connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones randomly disconnect and reconnect when two devices are paired. Sound quality and noise cancellation are nice, but the Bluetooth connectivity is a huge let down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Travis,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you're having connectivity issues with the headphones. We would like to know more about your concern and turn your experience around.
May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Returned
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them because everyone said they were good on tiktok, but I ended up returning them because I didn’t like how the music leaked when it went above halfway volume. I also think I just like airpods better so i don’t think headphones are for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HannaD, We are sorry to hear that the WH-1000XM4 did not meet your expectations and it had to be returned. Thank you for giving our headphones a chance and for your honest review. Adjusting the headphones to fit perfectly with your ears can improve your listening experience with our WH-1000XM4 this will also make sure that you get the most of the noise canceling experience with the headphones.
We hope that you consider Sony again in your future purchases!
Regards,
Carl
ok , but not the best.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok , but not the best fit and sound. They are not as comfortable as others I have tried.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jenafur,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your full expectations with the comfortable fit and sound quality with your XM4 headphones. Allow us to help make this a better experience. You may open this link with information and steps to follow if the sound quality on the headphones is low: sound https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
With regards on having discomforts while wearing the unit, adjusting the headband and the earpads properly can help reduce discomforts. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Hate These Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones suck. Noise cancellation is trash compared to the Beats I had before. Should’ve went with the Apple headphones as I’ve heard the noise cancellation on those are top notch. I hear everything at the gym. For $350, I really thought I was getting quality. Even the $150 Beats do better than this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ummheyhellohi, We are sorry to hear that the WH-1000XM4 headphones did not meet your expectations. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot the issue.
-Make sure that the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, -near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-Check that the Adaptive Sound Control is turned off.
-Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
-Disable Speak-to-Chat, and check whether the situation has improved.
-Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Exceptional Noise Cancelling, Good Sound and Bass
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The active noise cancelling (ANC) on these headphones are incredible. They pretty much eliminate all low frequency noises, such as air conditioning hum, or car noises. I haven’t taken them onto an airplane yet, but since the roar of jet engines are another type of low frequency sound, these headphones are designed to eliminate most of those sounds too. It’s amazing, every time I put them on, the room suddenly goes quiet. And I am not exaggerating. They really work that well. They also do a good job reducing higher frequency sounds, such as talking or screaming. They don’t eliminate high frequency sound as much as they do for low frequency sounds, but they do reduce loud talking a lot. The talking appears so far away that you soon forget that others are having a conversation in the same room as you. I can’t say enough about how well the ANC works on these headphones. Regarding sound quality, they do a really good job reproducing and separating the sound field. The audio comes out very clean and crisp. Don’t get me wrong, I’m not saying these headphones are on par with audiophile quality headphones, but they do produce very good sound for a set that includes ANC. What I appreciate about them is the amount of bass they produce too. I prefer headphones that are a little heavy on bass and these fit the bill. And if you are not a fan of heavy bass, there are plenty of preset equalizer options withing the Sony Headphones app that will allow you to pick a sound that you prefer. Or you can use any EQ app to adjust the sound to your preference. In terms of how loud these headphones can get (how loud they can play music in your ear), they are definitely above average for wireless Bluetooth headphones. I’ve had other wireless headphones that weren’t powerful enough to produce a volume loudness for my liking. With these other headphones, I would crank them up all the way, and I would be disappointed that I can’t get the audio louder. These headphones, on the other hand, do get the music pretty loud, more so than others. And when I have a desire to make them even louder, I use the included audio cable and hardwire them directly to my phone. I have even connected them to a headphone amp to make them even louder. The audio still sounds crisp and not distorted. I really appreciate that these headphones include the option to go wired, as well as wireless. I will note that the headphones have to be used wirelessly in order for some of the touch features to work. When connected wirelessly, I can use the swipe up/swipe down volume feature, as well and the track skip feature. However, when connected using the headphone cable, the volume and song skip settings can only be adjusted from the phone. I didn’t realize this at first when I was connected using the cable. I was trying to get the touch feature on the outside of the right earcup to respond to my volume adjustment attempts, and nothing was happening. However, when I realized what was going on, I tried the touch feature again in wireless mode and it worked well. The same goes for Sony’s special audio codec (LDAC) that improves the sound of low-quality digital music files; it only can be used when connected wirelessly though Bluetooth. This is by design because Bluetooth has the ability to support these features, whereas they’re not supported with the wired connection. Overall, I am really impressed with these headphones. However, my opinion isn’t what matters here. What really matters is what my wife thinks when she puts them on. You guessed it; these have become her new best friend. She reaches for them when the kids and I are really loud trying to accomplish a battle royale each night when where playing video games. I don’t blame her.
I would recommend this to a friendNot great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these but they seemed to be a step down from the old 1000xm-2 model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RD5280,
Thank you for sharing your experience with us. We're sorry to hear we were not able to meet your expectations with the WH1000XM4. We'd like to help and make this a better experience. May we know the issue that you are experiencing with the unit?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Headphones turn off by themselves
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On a random basis, these headphones turn themselves off. Usually, this happens a few times a week. Today, they were turning off every 30 seconds, making them unusable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, thank you for sharing your experience with the WH1000XM4! We're sorry to hear about the random shut-offs. We understand how frustrating this situation must be for you. We'd like to help you by recommending some troubleshooting steps you can try:
1- Disable the Automatic Power off setting by Opening the Sound Connect app on your smartphone, then go to system > Automatic Power Off > Do not turn off
2- Make sure the firmware is updated, you can also check this on the Sound Connect App
3- Initialize the headphones to restore factory settings, you can check the link below to follow the steps: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
We hope these recommendations help you to resolve the problem, however if the issue persist do not hesitate to email us the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number: Issue/Concern:
Thanks for considering Sony products!
Regards,
Dominick
Go with bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bos ax 35 ii are lighter and sound better. These sound flat. The speak to stop music feature sucks as other people talking around me stops the music highly annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hammy, we regret to hear that it hasn't performed as expected. Make sure to update the software version of the headphones by using the Sony Headphones Connect app for optimum performance. You can also use this app to adjust the sound settings and equalizer to tailor-fit your needs. You also have the option to turn off the Speak-to-Chat function by holding 2 fingers to the touch sensor control panel once until you hear the voice guidance say, “Speak-to-chat deactivated”.
If case you need assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. This is my first pair of headphones in so many years, I’ve gotten used to using wireless earbuds, like the AirPods Pro, and while they’re good for what they are I always felt like I wasn’t experiencing a genuine and immersive listening experience when listening to music or any sort of media. So I decided to buy headphones and after a lot meticulous research on which headphones to buy and which one had the best sound quality, battery life and comfortability I narrowed it down to the XM4 and the XM5. I went with the XM4 since it was a bit cheaper and from what I read from other reviews it was a more comfortable fit than the XM5. And let me say the XM4 certainly lived up to its expectations and at times exceeded it! They sit so comfortably on my head and it doesn’t feel too loose or too tight. The sound quality blew me away I felt very immerse into my listening experience and was able to pick up on a lot small details in songs that I completely missed with earbuds. The battery life is insanely good! Another thing I love about these headphones is that you can customize the sound of it on the Sony Headphones app to whatever liking you choose. It’s a neat detail that really made my listening experience with these headphones just that much better! This is definitely worth the buy! I don’t regret this purchase at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonahA77, That's really cool! Congratulations on getting your new Sony Headphones. We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones you've purchase as well as it meets your needs, and exceeded your expectations. Good to know you are enjoying the top-notch sound quality, exceptional comfort, amazing battery life, and using the Sony Headphones Connect app, the Equalizer lets you customize sound levels to suit your music that is also noteworthy. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. Thank you for choosing Sony! -Jess
Pain
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like that that stop music if u cough or talk then u have to tap 2x to restart the music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mewaiting,
This is not the experience that we want you to have. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. To disable Speak-to-Chat function, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Needs to be louder
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I was expecting, even with the equalizer it doesn’t sound as great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, thank you for choosing and purchasing our product. We're sorry to hear that you have volume issue with your SONY unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely,
~Earl
Santa
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price of this item was higher than competitors
No, I would not recommend this to a friend