Customer Ratings & Reviews

Picked these up on black friday for 248. Love these things blown away by the value at this price.

Bottom Line: The Sony WH-1000XM4 headphones deliver amazing active noise cancellation as well as the high quality sound one has come to expect from the brand. Pros: strong ANC; clear, balanced audio; automatic ambient sound adjustment, speak-to-chat, and 2-device connection work well; DSEE Extreme really improves soundstage Cons: touch sensor use is clunky Review: I’ve owned several over-ear ANC headphones over the years, and Sony’s WH-1000XM4’s deliver the best noise cancelling I’ve experienced so far. The sound of my central AC blowing against a closed vent, large air purifier, and floor fan are almost completed eliminated. Even the sound of typing is almost inaudible. Obviously once you add music, you won’t even notice any of those other ambient sounds. Like other Sony headphones I’ve used, audio quality is clear and balanced; sounds that may become muddied on other phones come through the WH-1000XM4s really well. Additionally, the headphones generate good bass, but it is not overwhelming. Those who want a bit more punch can adjust the equalizer in the Sony headphone app. As with Sony’s other ANC headphones, the app allows you to turn on automatic ambient sound adjustment, which is a really nice feature if you’re wearing your headphones in different environments. For instance, if you are sitting, the headphones will provide full noise cancellation, but if you walk outside they’ll adjust to let some of the ambient noise in (e.g., traffic). The WH-1000XM4s have three other features that I really like. First, they have a talk-to-speak feature, which can be toggled in the app. This allows you to talk and the headphones will automatically stop the music and ANC, so you can have a conversation with someone without removing the headphones. The second feature that is really great is the ability to connect two devices simultaneously. I have my phone and computer connected, and switching devices is as easy as stopping audio on one and starting audio on the other. My third favorite feature is the ability to toggle DSEE (Sony’s sound enhance function) on and off. In my listening, turning it on really helps improve the soundstage when streaming music on my phone. Other pros: you can set the headphones to power off or pause the music when removed (works well), and Sony included the airplane adapter in the box. The only issue I have with these headphones is the touch controls. The headphones have two physical buttons - power and a “custom” button that can be defined in the app. All of the other controls - track forward, back, volume up, volume down, voice assistant - are gestures on the right ear cup touch panel. Although I appreciate the size of the panel, it’s been hit or miss as to whether my gesture is recognize correctly.

These are probably the best headphones that I have ever owned. The build quality is excellent. The headphones are sleek, lightweight, and very comfortable. A nice-looking carrying case is also included. Once fully charged, battery life is a whopping 30 hours. Setup of the headphones was very easy through the Sony Headphones Connect app. The Sony Headphones Connect app allows you to customize the sound of the headphones to your preference and there is a noise cancelling optimizer that customizes the noise cancelling features of the headphones to the shape of your ears and to your environment. The optimizer works very well and when the headphones are in use, the noise canceling processing is very effective. I used the headphones when I was mowing my lawn and could barely hear the loud noise of my mower while listening to music. Under normal ambient conditions, no outside ambient noise could be heard when using the headphones. The headphones have a very intuitive touch control on the right earcup. You swipe up and swipe down for volume changes, tap the center to pause and play, and swipe left and right for song selection. You can also place your hand over the ear cup to quickly allow ambient sound through the headphones that works very well when you want to hear someone speaking or when you want to listen to other sounds. There is also a speak-to-chat function that can be enabled through the app that automatically pauses the music and lets in ambient sound so that you can have a conversation with someone without removing the headphones. I tested the speak-to-chat function and it works without flaw. There is also a sensor in the headphones that automatically pauses the music or turns off the headphones when the headphones are removed. The sound quality of the headphones is also excellent. I did use the equalizer in the Sony Headphones Connect app to tweak the sound so that it had a little more bass and punch. The headphones also had very clear sound when using them during voice calls with my iPhone. The headphones have the ability to connect to two Bluetooth devices at one time. This allowed me to watch a movie on my iPad with the headphones while still maintaining a connection to my iPhone to be able to take calls without ever taking off the headphones. This is a nice, unique feature that I have not seen implemented before. Sony’s WH-1000XM series of headphones are highly regarded, and are considered one of the best wireless noise canceling headphones that you can get. The Sony WH-1000XM4 headphones carries on this legacy and in my opinion, they are superb and I don’t see how you could find a better set of wireless noise canceling headphones at this price. A+. Highly recommended.

Sounds great, and worked as advertised for a few months...until the battery abruptly stopped charging. I checked online and it seems to be a common problem. This renders most functions of the device inoperable except for wired listening.

Got these on sale, and couldn't be happier. Absolutely the best in a comparable price range.

I honestly don’t know what the hype is all about over these pair of headphones. Everything about the sound and comfort is mediocre. They make your ears hot after short listening periods. I would look for an alternative.

Love it, I purchased it for my sister. Audio performance is there & style is there as well.

These headphones deliver the goods. Cheaper tgan other brands, yet in a class of their own.

This is a bluetooth 5.0 headphones. It won't connect to bluetooth 4.2 TVs which most people have in their houses at the moment. Because of this connectivity issue, this product is a failure.

- I returned my Bose NC700 headphones and purchased these in the hope that they are better at ANC. - I use ANC headphones for studying, with ANC turned on (to the max), without music playing in the background. - At coffee shops, these headphones let in: 1) music, 2) its lyrics, 3) people's and cashiers' voices about 35 feet away from me (both muffled), and 4) coffee machines in the background (loudly). - Latest firmware/software. - Informed customer service, they recommended exchanging the device. After exchanging the device, I am still experiencing the same issues. - This leads me to believe that this is a software/firmware issue. - I hope that Sony improves the ANC with software and/or firmware updates. Soon.

Not up to the mark. Totally disappointing ! Thought something different ! The bass quality is disgusting !

It tries really hard to manage a simple bluetooth connection with it's clunky app... I usually switch in between work computer, personal computer, iPad PRO and a Pixel 4 Android phone. It would be good for 2 devices... but with 4 devices I have SO MANY connectivity problems... with my previous Beats Wireless 2 headphones all I had to do is click connect within the bluetooth menu of each device and would immediately connect to a new device without any issues. The bluetooth connection keeps failing for this device. Getting the microphone to work is also a chore... it doesn't seem to pick up my voice well unless I turn the sensitivity all the way to the top and even then is still a 50/50 chance it will work.

Overall, I like them. The only negatives that I’ve encountered so far. They turn off all of a sudden and have to turn on again. There’s a glitch that needs to be fixed.

These are great for the price range 10/10. XM4 and XM5 are the best options out there.

In the box you get the headphones, a nice compact zippered case for storage, instructions, a USB-C to USB-A charging cable, a standard wired headphone cable (aux), and an adapter for airplane use. First of all, I cannot believe how enormously comfortable these headphones are to use. They rest on your head very lightly, with no pressure at all from the headband or the ear cups, which really do go all around the ears and are so soft and cushy, with no part of the cushions putting any pressure on any part of the ear whatsoever. Unlike other similar wireless headphones in the same category and price point, these do not bog down my head; they are so feathery light. I tried them while walking around, while sitting for long periods of time watching movies or listening to music, and I never felt the need to take them off—I practically forgot I was wearing them, they’re so light as air. And best of all, the sound quality is unmatched. Again, I have other wireless headphones both in the same category as these as well as others, and these are by far the most superior when it comes to sound quality—whether it’s listening to music, movies, or voices during calls. Music sounds as if you are surrounded by it, immersed in it. Dialogue and sound effects in movies, and conversations when using these headphones during calls or virtual meetings, are all crisp and clear. The noise cancellation feature is also excellent and works very well. The battery lasts a long time between charges, and Bluetooth pairing is quick and easy. The touch control features on the outside surface of the earpiece are intuitive and operate smoothly. It’s really convenient to use touch/swipe gestures to control music and video playback and volume. Just swipe forward to go to the next song, swipe back to go back to earlier songs, swipe up and down to increase or decrease volume, tap twice to pause, tap twice again to resume play. Or simply take off the headphones and it will automatically pause your music or video, then resume it when your put the headphones back on. I tried these headphones with a good variety of different products I have in our household (iPhone, iPad, Apple TV, MacBook, Samsung Galaxy Book laptop, Dell laptops and desktop, Chromebooks, our Samsung TV), and they all worked flawlessly—quick and easy Bluetooth pairing, great sound, great experience. A most definite recommend!

There was great service and communication, especially when my package was delayed.

Heavy sound Leakage you can hear the music from across the room, the noise canceling is not as good as I thought.

Sony WH-1000XM4 Bluetooth Noise Canceling Overhead Headphones with mic have not only a pleasant look, but they feel light and comfortable on your head and surrounding your ears. When not turned on, they block the noise quite well and don't have a seashell effect. The headphones have a very comfortable headband and ear cushions. The adjustments on the headsets work well for a lot of different head sizes and do a great job of fitting your ears. There is not really any clamping force because of how the unit is designed as well as the ear cushions. They are comfortable with and without glasses on and have easily passed my Nap test. The controls are easy to use. And setting up the Headset ANC (auto noise canceling) will take into effect even your hairstyle where the headsets' ear cups rest. The headphones come with a nice case that contains the headphones (which can be folded flat) an audio wire for connecting to a computer or airplane system (it also has an adapter that would fit most planes and a charging wire which is USB to USB C. No charging brick is included, but this headset is so awesome I won't deduct any points for this as in my opinion this unit is a 5 star plus product. The ANC is very effective and uses two microphones on each earcup to detect noise and apply what is detected to the noise-canceling technology. I found that this system works quite well. And the speak to chat will automatically let in sound and will stop music so you can chat without removing the headphones. After the chat your music starts playing again. Battery life is quite good and is up to 30hrs on a charge. The headphones can be paired to two Bluetooth devices, and the pairing is effortless. The Android /IOS app is very useful, high quality, and easy to use. There are a number of videos available if you need any help at customization. The headset is good at detecting when you have stopped using them and auto turns off. Music sound quality is exceptional, and the upscaling of compressed digital music is impressive. It recognizes instrumentation, music genres, vocals, and interludes and sounds very rich. Hands-free calling works well, and the sound on each end of the conversation was good. I have used noise-canceling headphones for years, and I am happy to upgrade my set to this new Sony model.

Great headphones. May be a little big if you have a below average sized head.

The headphones were for my wife and they are too big for her head. we've adjusted them to be as small as possible, but they still slide off. Seems like the design should account for all head sizes.