Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
head phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.head phones do not work. They work ok once there after not. And the line in does not work. They are way over priced and they just do not work, after 2nd day of having them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi aaaaa, we are sorry to hear that the headphones do not work. This is definitely not the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Waste of Money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought these for my adult son a year ago and they are falling apart. A little plastic piece broke off on one side and the same piece is breaking on the other side. Headphones this expensive should not need to be treated like fine China. My opinion is to go with Bose. My husband has had a pair for years and they are still going strong. I expected better from Sony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DEM21,
This is not the experience that we want you to have. Your feedback is extremely important to us and is very much appreciated. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM4 does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Amazing Product - Uncomfortable for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the headphones and would have loved to kept them, but the lack of clamping force lead to some pretty rough pains on the crown of my head where the top pad rested. Ended up returning and am trying to find a quality alternative.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi lkjngdf, we appreciate your review of the headphones. It's unfortunate that you had to return the headphones because of its fit. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and we hope you consider Sony in your future purchase. ~Ralph
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had the headphones for a little over a year and can confidently say these are THE BEST headphones you could get. They’re super light weight and easy to travel with. The battery will last days before I need to charge them again, (I use these headphones for hours everyday) and when I do need to charge them I can plug them in for 5-10 minutes and won’t need to recharge them for another day or so. As I said before, I wear the xm4s for hours daily and dont find them uncomfortable in the slightest and even better, they don’t leak sound! The app you can download allows you to customize your listening experience and how much noise cancelling you want. I’ve tried out the Sony XM5’s and still find these to be much better and for a cheaper price as well. If you’re looking for headphones these are definitely the way to go, they work and feel the exact same as they did a year ago when I first bought them. They may be expensive but are well worth it in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abby, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
Great quality heaphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sony headphones are great. I would definitely recommend buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosDanger,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Overrated product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated product. To me these headphones are over priced and the sound quality is so so. If I wasn't out of town for over 2 weeks I would've taken these back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the WH-1000XM4 headphones did not meet all of your expectations. We'd love to help out and troubleshoot the issues that you are experiencing to make this a better experience for you. In the meantime, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
You should buy these headphones!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones for the sound quality and long-lasting battery life but in my opinion, the noise-canceling feature can't be fully turned off, only lowered, and that can interfere with hearing people or noises around you (but that can be great sometimes!). However, it comes with an app to manage the headphones and I think that makes the listening experience so much more personalized and adaptive! Also, these headsets can connect to more than one device (but can only play audio from one device at a time) and are extremely comfortable so if you're considering buying Bluetooth, noise-canceling headphones that are great for listening to music or tuning out the rest of the world, these are probably the best you will get!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user558650, we're glad you like our product! Thanks for choosing Sony. ~Earl
Delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a shame that Best Buy promise me that I will get the product next day, July 18) now they sent me an email saying the product will be here on augoust 1 , rhis is not the fieta time that I have rhe same prblem with best buy culver city!!
No, I would not recommend this to a friendPoor noise cancellation. Not worth the price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is a joke. Bought these mainly for noise cancellation. Troubleshooting guide says, it does not cut any noise for people talking / human voices in the background or anything other than low frequency sounds (such as airplane engine..). Not how it is advertised... Practically unusable in a noisy environment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ABREVIEW,
We're sorry to hear if the noise canceling features of the WH1000XM4 did not live up to your expectations. We understand your needs in using this feature. Allow us to help make this a better experience.
If the effect of the noise canceling is not effective, please check the following:
Make sure that the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Disable Speak-to-Chat, and check whether the situation has improved.
Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may refer to this Help Guide link on using the noise canceling function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752740.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friends been using them all week and bought his own right after
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseCastillo, You've made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Worse Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just hate these headphones. Once I pulled them out of the case, these headphones felt cheap. They didn't feel like I paid $300+ for them at the time. They felt more like a geriatric set of headphones from Walmart. Minor but for me I hated my ears touched the cups. The depth of the ear cups aren't deep enough for my liking and they are not comfortable at all. They feature the ability to connect 2 devices however, this feature is very flawed and doesn't work as it should. I couldn't even use the app so I gave up on it and these headphones. I gave them away, that's how I thought of these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DravenX,
We regret to hear that it didn't live up to your expectations. The headphones feature an adjustable headband to tailor-fit its comfort to your needs. You may have experienced a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
These links may be helpful when using the multipoint function:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and we hope you consider Sony in your future purchase.
~Ralph
Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Christmas gift for granddaughter and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Samsung, Awesome Gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Hedphones stopped charging
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Be careful buying these headphones. I bougth it 14 months ago and the device stopped charging and the charging port is getting hot. It is not covered by the vendor's warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WolmanC,
Thank you for the review. We're sorry to hear the battery issue with your headphones. Take your device to an authorized servicer for evaluation to determine the repair options available for headphones.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
David
Head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great for my online meetings and listening to my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DamonY, That's awesome! We're glad it works great for your online meetings and for listening to your music. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good sound when they work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm so frustrated with these headphones. They sound great when they work, but that is rare. The Bluetooth connection on this headphone is trash. Even when sitting within 3 feet of the device, song stutter due to the headphones dropping the connection makes me want to throw them against a brick wall. Now, all I have is $350 worth of regret.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're having connectivity issues. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If still not resolved, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
5 Stars
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for a gift and it was wonderful, excellent product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi America, This is a great gift idea! Thank you for giving the WH-1000XM4 a perfect rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price. I got a great black firday deal
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristian, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
DONT BUY.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy. I used these for 3 months before the hinge on one side broke. went to geek squad and they tried to make me pay almost what I bought it for just to repair them. the entire hinge/swivel system eventually broke like I thought it would and they won't help me. headphones are now unusable. not covered by sony either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FrequentBuyer, We are sorry to hear about what happened with your Sony WH-1000XM4. This is definitely not the customer experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, arrived on time, no damage, overall satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyA, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Bought this for my wife as I own the black one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boombox, You've made an amazing choice! We're very happy to hear your wife loves her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam