Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
So far, so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them! Turned out to be a great Christmas gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoyB, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality and noise canceling! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your Buck without a doubt. You won’t regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dbalty, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was good but lacking on sound but overall amazing product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi synn, We're happy to hear this feedback! To ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional steps, please refer to the link below: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Ahead of its time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still better than newer headphones when it comes to features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kulaid, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Truly the best 100%
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned many headphones through my 35 yr life, as a kid I just had an ear for higher quality sound. Maybe it’s due to my mother loving to play music on her hifi systems back in the 90s. The older I get the higher level of detail I need/want. And I’ve learned that not only do you need well designed drivers. But now that noise canceling tech has reached these amazing levels. You can focus the sound quality by eliminating the outside noises and just push the beautiful sound that these Sony xm4s have. Sony has been a leader in sound design. I even use to only use Sony speakers in my old cars back when. They just know how to innovate. They didn’t cut corners on last gen headphones and they took it up a notch. Even if it’s minor. I like many people love how well these cans block out about 99% of ambient sound. They are the best at NC. As far as sound quality goes. It’s near the top of my fave list in this price point. I personally need the thick rich vocals more than the highs. And the bass is super deep and clear. I found my perfect balance through the Sony headphones app. Design is near identical to last gen but that’s a good thing. Light weight and super plush comfortable design. Touch controls are better than other brands. And I have several. Volume up/down and next/previous track all work near perfectly. Cover to talk is great as I don’t like the auto talk feature because I like some people like to rap along or just talk to my self during workouts. So I had to turn that feature off. But I’m sure many of you will find it great. Phone call quality is great as well. But I don’t use them for calls. Just pure music enjoyment. These are by far the best noise canceling headphones and everyone knows it. Couldn’t be more happy. These truly are amazing. If you love music and haven’t experienced the Sony tech on these headphones. You will not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestbuyGuy210, we appreciate your in-depth review of the headphones. We're glad that you're enjoying the amazing features of the WH1000XM4. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Incredible Sound, Comfortable
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM4 headphones are incredible. I'm really impressed with the sound. The clarity is great and I can hear new sounds in songs that I've been listening to my whole life. As far as sounds, these are probably the best headphones I've ever had. I like the equalizer, as well. There are many settings or you can do your own. I like the preset ones and they have one for speech, which is good for podcasts. The headphones are also very comfortable. They fit completely over my ear and don't feel cramped. The touch controls are great. All my previous headphones had buttons and while they weren't a bother, touch is better. Super simple. Tap twice to pause. On the right side, slide your finger forward to skip forward, back to go back, touch and hold and then slide up or down for volume. A great feature might be that you can place your hand on it and it allows sounds through. There's an ambient sound settings where it will constantly let the sound through, but when off and you want to her something, you just reach up and put your hand flat on it. I can see this being great while walking or on public transportation. I mainly use it around the house, but when you think someone is calling you or that kids are fighting, it's a quick way to see without pausing. Along the same lines, you can have it detect that you've started talking and it will pause what you're listening to and let sound through. A well thought out feature that is very useful. The headphones will even pause when you take them off. One thing that I didn't expect is how much I like the way that these headphones look. They have a rose gold color for the writing and around the charging ports. I've never been a fan of rose gold, but on these black headphones it looks really nice and adds to the feeling of quality that I already have from the sound, comfort and features. I would highly recommend these headphones.
I would recommend this to a friendLove Sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony Headphones! I got the blue and love the color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeanne, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Exceptional Headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The online order and pickup were completed without issue!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NAD831, Thank you for the 5-star rating! Good to know you had an amazing shopping experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Don't work with Samsung TVs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these if you want to use them with a Samsung TV (possibly others). Crackle, snap, pop. They will sound like crap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Forkboy,
We regret to hear that the headphones are not performing to your standards. Your feedback is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You can also use the equalizer function of the headphones to tailor-fit the sound quality to your needs. Please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
If you are having connectivity issues with the headphones, you may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Eh not sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly they are not good Just get the AirPods Max They have slight problem connection Audio is alright Confort level is alright Just a good normal headset nothing different
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ESPONJA,
We are sorry to hear what you experience with headphones. Please allow us to help you and turn this into a better experience. To isolate the connection issue, kindly reset the headphones to the factory default setting. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
We also recommend updating the software of your headphones to the latest via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Returning air pod pros I’ll stick with
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cuts in an out while playing music the directional pad on swiping doesn’t work accurately good sound right fitting on head or resting on neck
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigguy, While we are glad to hear that you are happy with the sound quality and comfort fit of your headphones, we are sorry to hear that you are experiencing issues with the WH-1000XM4, if you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure that the headphones are up to date as this will improve the overall performance of the headphones. You may use the Headphones Connect app to update the WH-1000XM4 Headphones. For the touch sensor function, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20sensor
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right side did not work the first day and I tried factory resetting and it still did not work and I was about to return it and I tried it again the next day, it worked then. 3 weeks later the right side sound stopped completely. The touch works but no sound is coming out of it and I tried everything but nothing seems to work :(
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love them! And we got a great deal as they were on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianH, Fantastic! We're very happy to hear you got a great deal. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best sounding Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a gift for my GirlFriend & she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyLSX, Awesome gift! We are glad to hear that she is enjoying her new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. This is my 22nd pair. The only issue was that one of the ear parts came loose and couldn't be repaired
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Immom, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive spent money on, sony top of the line
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hudman,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Perfect for Intended Use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for just about anyone. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi knight, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony suck
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give no star I would do not waste your money unless you plan to buy Best Buy warranty. They fall apart and Sony does not want to replace are repair them. Had them less than a year they SUCK!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RhondaR,
This is not the experience that we want you to have. We would like to know more about what happened and help you out. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
Need a smaller profile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a birthday gift for my daughter but they proved to be too cumbersome to wear.
No, I would not recommend this to a friendSony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones. They are Sony enough said.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junie, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl