Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Over-rated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very average sounding headphones. I've heard better at half the cost. Also, Bluetooth connectivity is mediocre. Please don't buy these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ashot,
This is not the experience we want you to have. We hope we can help you with some of the issues your having and give you a better experience.
First of all, Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The app also features an equalizer function to adjust the sound quality depending on your preference. You can refer to the troubleshooting steps on this to resolve your connectivity issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
Should need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Music Interruption
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I listen to music I did not know that if I make a light sound the music stops and I have to find a way to resume it. I did not know that and it is not what I prefer. I would like to return it and if possible exchange it for one that does not interfere with the music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi badHPprinter, We’re sorry to hear you did not have a great experience with your Sony WH1000XM4 headphones. It is possible that the "speak-to-chat" feature has been enabled on your headphones. If Speak-to-Chat is enabled beforehand, the Speak-to-Chat mode starts automatically when you talk to someone or if the headphones detect an audio. The headset pauses or mutes the music which is being played and captures the voice of the person you are conversing with on the microphone to make it easier to hear.
To disable the Speak-to-Chat feature, Hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”.
You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection/Speak-to-Chat mode.
For more information about the Speak-to-Chat feature, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
sony wh-1000xm4 bluetooth connection issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth keeps disconnecting. Otherwise, would be good headphones. I’m starting to wish I had purchased from a different company.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle, we regret to hear that the Bluetooth connectivity issue is not giving you the complete experience. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Allow us to turn your experience around and make things right. Should you need further assistance, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
The Sony Vs Bose Battle Continues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on sale and really enjoy them for bass-heavy music but Im not sure Ill keep them if the QC45s are even slightly improved over the QC35s. I like the USB-C and quick charging function and the proximity sensor that pauses music when you take the headphones off. Not a fan of the gimmicky touch controls that are not always super responsive or accurate. The noise cancelling is noticeably much more improved over the QC35s. As far as comfort, it isnt enough of a difference to prefer one over the other in my opinion. What does matter more aside from the ANC is the sound quality. When I listen to Hip-Hop/Trap/Dubstep, I appreciate the bass but by comparison to the QC35s, the XM4s can sound slightly 'cloudy' or muffled. While I love the immersive bass that the Sony provides, I prefer a crisp and clear sounding snare drum that can sound muffled. The counter to the Sony is that while the Bose can sound crisp and clear, in doing so it has a brigher tone which can be a little sharp on the ears especially at high volumes compared to the Sony. Once I get the QC45s tried on, I will attempt to update. Bottom line, these Sonys are a no brainer especially at 250. It has all the features you can expect and some other intriguing gimmicks too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Szluski, We're glad that you like the USB-C charging, quick charging functions and features of the WH1000XM4. Although we cannot compare the subjective experience of sound quality between the two brands we can guarantee you that our WH1000XM4 are of great quality. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Get sweaty in hot weather...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work great all around but they quickly get sweaty in hot weather.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonTS, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Does not work for calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, excellent audio but does not work to talk
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Govi, while we are glad to hear that you are happy with the audio quality of your WH-1000XM4, we are sorry to hear that you are experiencing difficulties using your headphones for phone calls.
For this, if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the WH-1000XM4s.
You may also refer to our help guide links for more troubleshooting steps.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good long term purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the headphones for almost 2 and a half years now and it has never failed on me. Things I have liked: The noise cancellation is fantastic. Battery life is still good. Music and audio is great. Fit on my ear is comfortable. Build quality is good. Things that I disliked: Connection not as fluid when initially turned on especially compared to apple airpods. Mic is a potato. I had to get an external wired mic attached to it for better video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yash,
Thank you for your time writing this review. We're glad to hear that you are enjoying the superb sound quality, noise cancellation, long battery life, comfortable fit, and built quality of your WH1000XM4 headphones. We appreciate your feedback with regard the connectivity and built-in mic of the headphones.
You may find these article links helpful with steps on how to resolved this kind of issues:
"Troubleshoot Bluetooth pairing issues"
https://www.sony.com/electronics/support/articles/00204612?utm_source=glean
"How to use Bluetooth headphones for video calls"
https://www.sony.com/electronics/support/articles/00250089?utm_source=glean
In case you need help with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Thanks again for purchasing Sony! - Kris
Does not deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound Quality - 5/10 Mediocre ANC - 7/10 Its Okay Comfort - 6/10 (Uncomfortable headband) MultiPairing - 1/10 This device struggles to maintain 2 devices. PC Pairing - 1/10 So much of a Hussle and it still wont work right. This headphones were not made with PC in mind. I made sure it was updated, watched tons of tutorials to try to make it better. Overall - Not Worth $350+ Look somewhere else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Draggy,
We regret to hear that it hasn't lived up to your expectations. You can use the equalizer of the app to tailor-fit the sound quality to your needs. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Your feedback about its comfort is greatly appreciated.
Make sure to follow the steps on these links when using the multipoint function and pairing the headset with a computer:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250217
Computer connection and no sound from computer issues will be resolved via a future software update. Make sure to check for the latest software version via the Sony Headphones Connect app.
Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
~Ralph
Sony Social Support
SONY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good as stated for the price i paid i could get cheaper headphones and can get better qualities from them this headset my callers are unable to hear me clear stating i sound muffle or far away some says i sound like im on a speaker phone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StarW,
Thank you for reaching out to us. We're sorry to hear if the sound quality of the WH1000XM4 headphones did not live up to your expectations. Allow us to help make this a better experience. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. There are few reasons why the sound is not clear or muffled when you are on a phone call using the headphones. To resolved these kinds of issues, make sure that the Bluetooth connection is strong. Bring the headset closer to the Bluetooth device. Remove any obstacles between the headset and the Bluetooth device. Set the headset to “Priority on stable connection” mode. You may try some solutions on this link to troubleshoot sound issues with the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Outstanding headphones; Refined quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a worthy replacement for the Sony XM3s. They took everything great about the XM3 and refined them. PROS: +Very full sound with excellent bass +Excellent battery life +Type C charging +Ability to connect to 2 devices at once +Comfortable head band and plush earcups, less "cabin pressure" than many competing headphones. +Superior Bluetooth range to the XM3 and Bose QC45 CONS: -The plastic components can creak if you move your head a lot. However, it's much better than the XM3 and isn't noticeable when music is playing. Overall, these are my favorite headphones and are well worth the investment, especially when they're on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGuyCA, Thank you for upgrading to your new Sony WH1000XM4! We're very pleased to hear you like the full sound, excellent bass, long battery life, Type-C charging, multipoint connect feature, comfortable fit, and amazing Bluetooth range of your new Sony WH1000XM4. At Sony, we are always looking to improve our product quality and features. We have noted your input about the plastic components and will be sure to forward this feedback to the appropriate department. But please be assured that the WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Underwhelming performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed, likely going to return. Pretty disappointed in the quality vs the price point
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jake,
We regret to hear that you are already looking to return the headphones. We would like to know more about your review and turn your experience around. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Poor Connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice quality is good, but Bose was way easier to use. I am now stuck with an expensive headset that when I pick up a phone call, it doesn’t automatically connect when using an iPhone. The caller hears dead silence until I press the right button to connect to the headset. I’ve tried every setting imaginable with no fix.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Denise, While we're glad you like the voice audio quality of your Sony WH1000XM4 headphones, we regret you're having an issue when receiving phone calls. Instead of answering the call using your phone, when you hear the ring tone, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to receive the call.
Please note: When receiving a call by operating smartphones or mobile phones, some smartphones or mobile phones receive a call with the phone instead of the headset. With an HFP or HSP connection, switch the call to the headset by holding your finger to the headset’s touch sensor control panel until it switches, or by using your smartphone or mobile phone.
And for additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Incredible Noise Canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been satisfied with my regular air pods but once I moved in to an apartment with upstairs neighbors who stomp around all day and night I decided to try out noise canceling headphones and see if that would help keep me from going crazy. Without doing a lot of research I came across these and I’m so glad I did, the noise canceling/adaptive sound control feature is incredible and I can’t see how any other headphone could possibly do a better job. I happened to buy them on sale ($278) but they are well worth the full price which is still significantly lower than air pod max headphones. I would genuinely go crazy if I didn’t have these, they’re super light and comfortable, you quickly forget that you’re even wearing them. I’ve never tried out any other noise cancelling headphones but I doubt I’d be able to find a better pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kkraz, Great choice! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Don’t lie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Where is the 4 months free SiriusXM? After the customer bought you cancel the 4 months serousXm. Shame Best Buy. No more buy from you. Thank you
I would recommend this to a friendGreat sound.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter and she is in love with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex0209, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Microphone very bad quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone doesn’t work as it should it’s horrible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SallyK, We're sorry to hear about the microphone quality issues you're having with your Sony WH1000XM4. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Here are a few steps you can try to improve the microphone performance:
Ensure that the headphones are connected using the correct Bluetooth profile. For calls, the headphones should be connected using the Hands-Free Profile (HFP) or Headset Profile (HSP), not the Advanced Audio Distribution Profile (A2DP) which is for high-quality audio playback without microphone access.
Make sure your headphones have the latest firmware update.
Try resetting the headphones or initializing them to restore factory settings. This can sometimes resolve connectivity and performance issues. For more details on how to reset the device, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Faulty usb c port
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great but they have poor build quality. The USB-c port is very fickle and mostly doesn’t work. Leaving you with a paper weight. Do yourself a favor buy another brand that stands by its products, like bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NEha, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please try other USB cable if possible. Please initialize the unit by following this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=usb
If the issue persists, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
not quality for price
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hinge broke as I was taking it off my head not even 6 months after purchase. I do not recommend this product or Sony's support and poor customer service. Buy Bose or Apple for better customer service and quality product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Selam,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. Unfortunately, the limited warranty of your WH1000XM4 does not cover any kind of accidental or physical damage. You may contact our authorized service center (United Radio Service Inc.) for out-of-warranty repair options. Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Returned them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from Bose to these. And I’m going back to Bose. For some dumb reason I watched you tube reviewers and believed these could be better but they aren’t. I work in a very loud area and the Bose sound better and have better cancellation. Great reviews are coming from people that haven’t had both
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Perpetualdarkmatter01, we regret to hear that the headphones haven't lived up to your expectations. Make sure to update its software version (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer to improve the sound quality depending on your needs. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review.
~Ralph
Sony head phone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not that great very disappointed too expensive as well
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jeannetteipad,
We regret to hear that the sound quality is not performing to your standards. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer function to tailor-fit the sound quality to your needs. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
For additional troubleshooting steps, you may refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support