Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them since i got them. Get them if you are unsure because i was waiting and waiting until i pulled the trigger and shouldve done it way sooner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kickflipnick, Thank you for the amazing review! We're thrilled to hear you love your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Don’t buy these.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones I’ve ever bought. Can’t disable notifications of Bluetooth connection. “Bluetooth.. connected.” “Bluetooth second device..connected.” The notification voice is loud and I can’t even change the volume of it. I did my research on these before buying them and no one mentioned this in the reviews. This is extremely annoying and I wish I could return or exchange this for some Bose headphones but unfortunately I’m past the return date. Sony needs to fix this issue ASAP. The equalizer is nice but I shouldn’t have to turn it to “bright” just to get the noise cancelling feature to actually work. Without the equalizer settings active, the noise cancelling doesn’t work at all. I even sat through and did the whole “ear analysis” to see if that would help and it hasn’t changed the quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kaytu10,
We regret to hear that you are not having a great experience with the headphones. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You may also refer to this link to help improve your experience with the noise canceling function:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good but again…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software update ruined them(noise cancelation and mic quality is fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amped,
We do apologize for the inconveience. The firmware update improves the functionality and features of your headphones. It can provide fixes to any performance issues that may occur. If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Trash - Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After having these for a year (06/2021 purchase), they were great... at first. They connect to my iPhone and Apple computers (mac book pro and mac mini) no problem. I bought, in 05/2022, a R10 Alienware Ryzen edition gaming computer and they simply won't connect to this computer. I bought this computer for work and the headphones won't connect... AT ALL. Dell tells me it's Sony's issue and Sony tells me it's Dell's issue and now I'm out $350 without any way to sell them or return them. DO NOT BUY THESE (or the new MX5). They simply don't connect to PCs and are worthless.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jmather, Thank you for choosing Sony. We are sorry to hear that you are experiencing difficulties trying to pair your WH-1000XM4 to your computer. We'd love to help out and troubleshoot the issue that you are having and make this a better experience for you. In the meantime, please follow our help guide link on how to pair the headphones to your computer.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a game changer. This is my first pair of headphones in so many years, I’ve gotten used to using wireless earbuds, like the AirPods Pro, and while they’re good for what they are I always felt like I wasn’t experiencing a genuine and immersive listening experience when listening to music or any sort of media. So I decided to buy headphones and after a lot meticulous research on which headphones to buy and which one had the best sound quality, battery life and comfortability I narrowed it down to the XM4 and the XM5. I went with the XM4 since it was a bit cheaper and from what I read from other reviews it was a more comfortable fit than the XM5. And let me say the XM4 certainly lived up to its expectations and at times exceeded it! They sit so comfortably on my head and it doesn’t feel too loose or too tight. The sound quality blew me away I felt very immerse into my listening experience and was able to pick up on a lot small details in songs that I completely missed with earbuds. The battery life is insanely good! Another thing I love about these headphones is that you can customize the sound of it on the Sony Headphones app to whatever liking you choose. It’s a neat detail that really made my listening experience with these headphones just that much better! This is definitely worth the buy! I don’t regret this purchase at all!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonahA77, That's really cool! Congratulations on getting your new Sony Headphones. We're thrilled to hear that you feel the WH-1000XM4 is one of the best sounding headphones you've purchase as well as it meets your needs, and exceeded your expectations. Good to know you are enjoying the top-notch sound quality, exceptional comfort, amazing battery life, and using the Sony Headphones Connect app, the Equalizer lets you customize sound levels to suit your music that is also noteworthy. We appreciate your awesome feedback. It's customers like you that motivate us to maintain our high standards. Thank you for choosing Sony! -Jess
Sony headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hey It’s nothing crazy about it.. they’re all right i want more for what I paid for them..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarioR,
Thank you for the review! We're more than happy to help you out. If there's something that we can help you with, Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Works great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my workout wish it was little tight tho as it falls off sometime due to heavy sweating, which I guess is my body issues lol
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boombox, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Don't buy these headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the WH-1000X4s for under a year and the right hinge cracked. I called customer service for a repair, but couldn't due to "cosmetic damage" to the item. Multiple people have reported the same issue, however, Sony does not want to be liable for the defect in their product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DontPurchaseThisItem, We regret to hear about what happened with your Sony wireless headphones. This is usually not the case with our premium headphones. We can review your file so we can understand what issue clearly by sending us an email at socialsupport@am.sony.com with the following details:
Case Number:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Does not work with Yamaha RX-V4A
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the primary reasons for buying these headphones was to use with my Yamaha RX-VA4 via Bluetooth. They do not work and instead give a stutter sound. I am able to connect with the Sony XM3 and several other bluetooth headsets. I have called Sony and they keep on saying it is a problem with the RX-V4A but I read that other people online have the same problem with the XM3 when they try to connect with the RX-V4A. Very disappointed. Unfortunately, I had to travel at the time and was not able to test the headphones until I came back and was not able to return. Really stinks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudeC, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue using the headphones with your receiver. We'd like to review your file so we can best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones, but a little expensive for what they are.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hassan, Glad to hear that you are enjoying your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work well but confusing to set up and to hook up the Bluetooth portion
No, I would not recommend this to a friendHead set of Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not too pleased with this unit, First off the one off switch is terrible, it is difficult to tell what position it is in and the delay before sounds comes makes one think it is off, but the time one get back to the switch which has not indicator to tell if it is on or off Terrible .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .i Sonyjunk, Thank you for the feedback on your experience with your WH1000XM4. If you're having some difficulties with the button/switch of the unit, we also recommend using the Sony Headphones Connect app to make it easier for you when switching to a different function.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony headphones by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach with one of our agents who would be glad to help through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Poor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like them they would turn off your music as soon as you made a noise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
We appreciate your review of the headphones. It's unfortunate that you're not having the best experience with these headphones. You do have the option to turn off the Speak-to Chat function to listen to your music without interruption. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Hope this helps. Thanks again for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life
Sony XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have read so many reviews on how great these headphones are and I was not impressed. The music sounds so far away and I have changed the eq. The noise canceling are ok but I have the bose q45 and I actually think it is much better. These are not bad headphones but I do think they were over hyped. The battery is pretty good along with portability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TiffiniS, We are sorry to hear that the WH-1000XM4 headphones did not meet all of your expectations. We'd love to troubleshoot the issue that you are experiencing with your headphones and make this a better experience for you. In the meantime, we recommend having the WH-1000XM4 set to Priority on sound quality using the Sony Headphones Connect app to further enhance your listening experience. You may also follow our Help Guide link to troubleshoot the issue further: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Also, if you feel like the effect of the noise canceling feature is not sufficient, please follow our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Expensive Disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second time I have bought this family of Sony headphones from Best Buy and they were both expensive disappoints with an extremely short return window. It will never happen again. I used them all of of 2 days and they powered off by themselves while in use every single time. Additionally, my headphones had touch marks on them which leads me to think they sold used headphones as new because I did not buy open box headphones. Additionally, the sound quality does not translate to the price because they sound extremely muddy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bullock, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issues and make this a better experience for you. In the meantime, please try the steps on our help guide link on low sound quality of the WH-1000XM4 https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
The WH-1000XM4 has an automatic power off function, you can disable this feature by using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
$350 to last one year and wont charge anymore
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved these but now after 13 months my $350 headphones wont charge or turn on. Reached out to sony and they wouldnt do anything since they only cover for a year. Best buy wouldnt so anything either. For this i do not recommend. These worked great for work calls all day but now I'm stuck. Terrible customer service from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Baller,
While we're happy to hear that you loved using your Sony WH1000XM4, we regret to hear that you are now experiencing an issue with the unit not charging anymore. We appreciate you contacting our customer service team for assistance. and unfortunately it comes to a dead end. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue.
Not turning on:
-Make sure the battery is fully charged.
-The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
-Reset the headset.
Charging cannot be done:
-Be sure to use the supplied USB Type-C cable.
-Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
-Make sure that the USB AC adaptor is firmly connected to the AC outlet.
(When using a computer to charge the headphones)
-Check that the computer is turned on.
-Wake the computer up if the computer is in standby (sleep) or hibernation mode.
-When using Windows 8.1, update using Windows Update.
-Restart your computer, and check whether the situation has improved.
-Reset the headset.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Again, we apologize for the inconvenience and hope to speak with you to resolve this matter.
Sincerely,
Marco
Not for Teams. Don’t waste your money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for Teams Meetings. I should’ve listened to other reviewers but I found an article from Sony where they explain how to set it up to work with teams and it worked for a while so I was happy. Then one day it stopped. I ended one meeting fine and then when next meeting started I couldn’t hear anyone. People can hear me but I can’t hear them. I can hear sounds (music or computer messages) but no microphone audio from teams. IT tried several changes, updates, uninstalling and reinstalling teams, unpairing and re-pairing headset. Nothing works. So now I I’ve wasted my money on a comfortable but useless headset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danigc, We're sorry to hear about the Teams app-related issue you're having. This is usually not the case for our headphones nor the experience we want you to have. Let's try to resolve this issue by following the troubleshooting steps provided on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If you're unable to resolve your concern, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great for connecting to TV to watch anything bad breakup and crackling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Breezy,
We regret to hear that you're having connectivity issues when using the headphones with a TV. You may refer to this link for troubleshooting steps to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Should you need further assistance, please let us know.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
Worst headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes this product was trash. The first month the noise canceling was great. Soon after the problems all came along I purchased this product in March and I had to get it replaced by June. If you workout I highly recommend you do NOT get this product because you will spend most of your time adjusting it on your head . The quality of the product slipped drastically after the first month of use. After speaking with song about getting a replacement with another item of lesser cost I was told NO. I was willing to lose money for a replacement earbuds instead of the headphones. This item is not worth your hard earned money consider other options. Sony’s customer service is awful as well so of your having an issue expect to wait 1-2 hours on hold . And no I’m not exaggerating.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveHernandez626, we're sorry to hear that you have an issue with your SONY unit. We would like to review your file to better assist you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
- Pros mentioned:Bass, Comfort, Sound quality
The Kings
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been fortunate to be able to use the XM3 wireless earbuds for awhile and I really, really like those... but after awhile my ear canals just can’t take having anything else stuck inside of them. Unfortunately for me, I also wear glasses and must have sensitive ears or a weird head, because for the life of me I have the hardest time finding on-ear or over the ear headphones that I consider comfortable enough to wear for an hour plus of listening. But I think these are winners in that regards. As soon as I put them on I knew they were in a different class from anything else I’ve tried. That’s not to say that I don’t notice they’re there - I do and I’m still searching for that elusive perfect position. But between adjusting the headband and tilting each individual ear cup I can always find a way to improve the feel if my ears/head start to get a little fatigued. Anyway, if you’re reading this you probably just want to know how they sound and how they work. In a word: awesome. It’s not too dissimilar from the XM3 buds, but I’d describe it as a fuller sound overall. You can punch the bass by quite a lot using the Connect app, if you’re into that. More notably, the noise cancelling on these things is just immediately, almost overwhelmingly impressive. Even if you’re not listening to anything! They just straight up block out the outside world. Again, this is all fully adjustable in the app and there are a couple new features here that the XM3 buds don’t have that to me, at least, are huge improvements. First and foremost: you can connect to two devices via Bluetooth simultaneously. That sounds simple, but it’s a definite inconvenience when it’s not there. I bounce back and forth between my phone and an iPad Pro frequently and this just eliminates the hassle of trying to realize which one I’m paired with. So, so much easier. Second thing is that I’m really digging the speak to chat function. You have to turn it on in the app, but it works as advertised and is something I’ve already used a number of times. If you have kids in the house it’s a godsend. As soon as you start talking, the music stops automatically and it tunes in your surroundings. Boom. Why isn’t this available on every pair of BT headphones? Really, it’s great. As is being able to customize the “Custom” (clever name) button. I have it set to activate the Google assistant and personally find that really very useful. Your mileage may vary. I believe you can do the same with Alexa if you’re a big Amazon fan. What else? Phone calls sound nice and clean. I’ve been told my voice sounded fine by the person I called. Cool. I have the all black version and they look awesome, though I do like some of the other colors. They’re big, for sure. You’re gonna look like an air traffic controller to a degree, but that just seems to be the style at the moment. I don’t find it obnoxious and they fold up nicely into a case that is very lice and seemingly well made. Oh and it comes with a wired standard headphone jack cable! Wow. This will making listening on an older laptop and my stereo quite easy if you don’t want to mess with pairing. Charges via USB-C, which yes please. Really not sure what I’d change here. I’m sure they’ll keep trying to improve comfort and sound and that’s always welcome. But if you’re spending this much on headphones I suspect you won’t be disappointed by these, unless you are the type to spend way more on audio equipment and then you’re probably not a fan of BT audio anyway.
I would recommend this to a friend