Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Returned it - didn't feel the bass. It all depends
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it - didn't feel the bass. It all depends what kind of music you like.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Itsme,
We regret to hear that the unit was already returned. Your feedback is greatly appreciated. The WH1000XM4 headphones have an equalizer function through the Sony Headphones Connect app which is designed to tailor-fit the sound quality to your needs. Having the latest software version installed also improves the overall performance of the headphones. These steps might have helped improve your experience. Thanks for sharing your review and we hope you consider Sony in your future purchase.
Regards,
-Ralph
Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems. Sound followed Video by several seconds. Returned and got from Amazon. Same problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jrc74,
We regret to hear that you're having sync issues with the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Due to the characteristics of Bluetooth wireless technology, there may be a delay in audio playback when viewing videos. Also, a slight delay occurs in the receiving end when making calls or during music playback.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review.
~Ralph
First Time Getting Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's WH1000XM4 Wireless Noise-Cancelling Headphones are a game-changer! The noise cancellation is top-notch, allowing for an immersive audio experience. The comfort is unparalleled, perfect for long listening sessions. Battery life is impressive, and the sound quality is crystal clear with deep bass. Highly recommend for any audiophile or commuter looking for peace in a noisy world. Definitely worth the investment!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user697399, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After reading all the reviews and trying them for myself, I wasn't impressed with all the plastic at that price point. The sound is subjective and frankly the 910's offer more bang for the buck, IMO.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, Thank you for choosing Sony! For better listening experience, we recommend using the Sony Headphone Connect app. There you can adjust your music to your liking! You can also adjust the noise canceling to better suit your needs! We also appreciate your feedback when it comes to the headphones as this will help us improving our products!
Regards,
Carl
Godsend for people with noise sensitivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have been amazing for my autism related noise sensitivity. I easily become overwhelmed by certain noises, especially repetitive ones and they overpower me and remove my ability to think. These have given me my concentration back at a university with a lot of construction and with an incredibly chatty kitty. I no longer need to crank up the volume to drown out either of these persistent sources of noise. Sound Quality: I'm not an audiophile but I enjoy high quality audio (I'm a Sennheiser HD600 user at home) and these are firmly in the passable category. They have a V shape sound that will sound fun and pleasing to most people. I found the bass in particular to be of high quality and pleasing to listen to. If you're more concerned with audio quality these may dissapoint you but some EQ will bring these up to a level anyone can be relatively happy with. Additionally the LDAC codec being supported means you can enjoy high quality sound reproduction on these even though they're bluetooth. As I've already talked about the noise cancelling is the best on the market bar none. The world dissapears and even passively having these on makes the all too loud and rough world much more bearable. The technology is not impeccable but it's the best there is for now and it's very good. Usability: The portability and included case work great for my workflow and their continual trips to and from my office, my courses and my home. The app is easy to use but is not the most intuitive. People less handy with tech will need some assistance. The touch pads are somewhat sensitive but I haven't have much issue with false positives. The gestures are easy to learn and work well. They always register for me. Google assistant works reasonably well but is a feature I don't use particularly often. (I'd look like a weirdo in public just starting to talk to the thin air) Comfort: These adjust easily and had a decently high clamp at first. The earpads are soft and good on my head. I have a pretty decent sized noggin (hat straps almost all the way out usually) so this was nice to find. Overall: I would highly reccomend these to any casual listener looking for a noise cancelling experience or anyone with a noise sensitivity. Audiophiles may find these lacking but their primary purpose is combining awesome noise cancelling with good portability and decent sound. There is no better noise cancelling experience than this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Octavia,
Wow! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4. We're very happy to hear you like your WH-1000XM4 headphones and you are enjoying all the improvements we made on these headphones, especially the excellent noise canceling, incredible sound quality, portability, and overall comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thank you so much for choosing Sony! -Jess
Negative noise canceling on calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really liked these headphone until i got a call in a noisy environment. It amplifies the outside noise and people can't hear you. That the opposite of what the Bose do. So of the other things i don't really use like ambient noise setting and so on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, We're sorry to hear about the call quality issues you're having while using it in a noise environment. This is usually not the case for our headphones nor the experience we want you to have.
Following the troubleshooting steps on the link below ensures optimal call quality performance for these headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
Also, please make sure that the firmware version is up to date.
As for the other features such as ambient noise, some of these features can be disabled or turn off using the Sony Headphones Connect app. And you can also reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Annoying White Noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these high dollar headphones and from the very beginning they had an issue with white noise. Then dealing with Best Buy customer service was a nightmare. DO NOT BUY!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieW, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try these steps to troubleshoot.
Please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
The noise-cancelling function works primarily on noise in the low-frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled.
Depending on the surrounding environment, wind noise or hissing sound may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.
If you feel annoyed or uncomfortable with White noise or hissing sound, please change [NC/Ambient] mode to [OFF].
If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by pressing the CUSTOM button on the headphones repeatedly until the Ambient Sound Mode is turned off.
If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Resetting and Initializing the headphones will also help on resolving the issue.
To reset, press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the issue still occurs, please initialize the headphones.
To initialize, turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Does Not Work When Charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot recommend headphones that do not work when charging. The battery life is not great, so you'll be charging often, and when they are charging, they are worth less than a paperweight.
No, I would not recommend this to a friendWorthless for tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They'll connect to tv but you have your choice of no volume or very little volume. Could care less how music sounds through them. I just want to hear my tv without hearing the LOUD neighbors, these didn't help a bit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chappy, We are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to the sound quality of the headphones when connected to your TV. For the low sound quality, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
If you feel that the effect of noise canceling is not sufficient, please try the steps on our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not happy with this product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I used with MAC my voice muffled in my WebEx meetings
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kishor, We are sorry to hear about the issue you are having. First, please make sure that the firmware version is up to date using the "Sony Headphones Connect App". And does the issue occur when connected to your MAC via Bluetooth or Headphone cable? If the issue only occurs when connected via headphone cable, please follow the troubleshooting steps on the link below to resolve the issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255932
If the issue occurs when connected via Bluetooth, please try to un-pair and re-pair the headphones to your computer. Also, depending on the computer or app, the headphones may not work as expected. In this case, try different apps or a different computer to determine if the issue is with the headphones, the app, or the computer.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Gar-Bage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need anymore proof that these Headphones are garbage look no further then the 14-15 day return policy. It took about a month for the headphones to randomly stop blue tooth connecting to my iPhone 13? Shame on Sony and Best Buy for selling such trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
This is not the experience that we want you to have. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
The unit comes with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Not enough bang for the buck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a sound engineer and film maker and these expensive head phones DID NOT perform the way I needed. Max volume is still too low and the control button on the headset side is awkward and you have to flip through settings every time you use them. For me they were a disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DJBrudie, We regret to hear that the headphones performance did not meet your expectations. We understand that we have different listening preferences and we thank you always for every feedback as this helps us improves our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
If the sound is too low even at max volume, please also try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
We also recommend checking the help Guide below for additional tips for sound related issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
The touch controls can be switch on or off using the Headphones Connect app. If the touch sensor control panel does not respond correctly, please check the troubleshooting steps here:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also consider checking if the firmware installed is updated. You can check the firmware version using the Headphones Connect app.
Resetting and Initializing the headphones is also a recommendation. To reset, press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
TOTAL WASTE - BROKEN HINGE within a MONTH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hinge will break in a month time. I purchased brand new on April1, 2023 and the hinge got broken on April 25, 2023. Not even a month old. Sony says it is cosmetic and will not be covered under warranty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StCharlesUser, We are sorry to hear about what happened to your WH-1000XM4 headphones. This is not the experience that we would like you to have with our premium products and we would like to get in touch with you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Not worth it long term
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC died 6 months out of warranty. The repair costs are beyond the current value of the headset. I'm offended how short lived these were as I have cheaper monoprice anc headphones that have lasted much longer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jonbjohns,
We regret to learn that the Noise Canceling function on your WH-1000XM4 is not working after 1 year and 6 months of use. This is not the experience we want you to have. If you haven't yet, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Additional troubleshooting steps to isolate your problem is provided on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If the problem still persists even after following the steps above and updating the software, maybe there's something that we can do to help you. We'd like to take this opportunity to assist you and review your file further.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Not a great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bleeds! I returned immediately after buying it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi claudiahrinow, We're sorry to hear about your experience with the WH1000XM4 Wireless headphones and that it had to be returned. The EQ settings in the Sony Headphones Connect App can help you obtain optimal listening experience. You can find additional information in the link below : https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html . Also, making sure that software is updated may help resolved the issue as it includes key features, applications, bug fixes, and feature improvements . We greatly appreciate your feedback and we hope that you will shop Sony again in the future. Sincerely, -Craig
horrible experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dead within 3 months of purchasing. The headphones wont charge
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zakia, We are sorry to hear that you are experiencing issues with your WH-1000XM4 headphones not charging. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please ensure to use the supplied USB Type-C cable and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. If you are using your computer to charge the headphones, check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Restart your computer, and check whether the situation has improved.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Won't charge no fix
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 16 months - not under warranty. This is my second issue w Sony headphones - buy something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelW,
Thank you for bringing this to our attention. We regret to hear that your unit stopped working and is no longer charging. This is not the news nor the experience we want you to have. Please allow us to help and troubleshoot this issue. You may check and follow these helpful links.
The headphones do not charge (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
Charging cannot be done.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
The headphones don't turn on (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204484
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Marco
Sounds great when it plays
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They shut off whenever I turn on the lawn mower. I shut off Ambient sound and it still takes over and stops the music. If I shut off the mower it comes back. The software is rubbish. The documentation is worse. The whole reason why I bought these was for mowing the lawn. Shouldn't be this hard.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We regret to hear that the headphones are not performing to your needs. To help resolve the issue, make sure to turn off the Speak-to-Chat function. Hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Not loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not that loud at all not worth it very disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We are sorry to hear that the WH1000XM4 did not meet your expectations when it comes to the sound level. We'd love to troubleshoot this issue and make this a better experience for you. In the meantime, If the sound is too low even at max volume, please also try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
We also recommend checking the help Guide below for additional tips for sound related issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
You may also consider checking if the firmware installed is updated as this will improve the overall performance of the WH-1000XM4. You can check the firmware version using the Headphones Connect app.
Resetting and Initializing the headphones is also a recommendation. To reset, press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had these for 1.5 years and they just stopped working. I only use them for meditation so they are in perfect condition. The warranty expired. Not worth the high price. My last pair of Bose lasted 6 years. Never again will I buy this brand
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, We're sorry to hear that your headphones stopped working. This is definitely not the experience we've wanted you to have with our premium models. We'd like to assist you with your concern. Could you please tell us more specifics about the issue you are having? In the meantime, kindly visit our Headphones troubleshooting guide through the link below : https://www.sony.com/electronics/support/articles/00204483 Here you can find most of the troubleshooting steps for your headphones.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Craig