Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good for listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nose cancellation is pretty bad and it picks up all the background noise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vjgh, We regret that you're having an issue with noise canceling function. This is definitely not the experience we'd like you to have with our products. Allow us to help you and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Please also ensure that the software is updated by launching Sony Headphones Connect app.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
BB refused to exchange
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color isn't great. Bought it on sale & bestbuy refused to honor their exchange policy for a new color even though they were the same price on sale & off sale. The box was in its original wrap & never opened. The sound is alright
I would recommend this to a friendMeh....not exciting
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them. For the price i found better ones that had better sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DMan,
We regret to hear that you were not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the headphones. With the Sony Headphones Connect app, you can adjust the equalizer to tailor-fit the sound quality to your needs. Manuals and support articles are also available on our website to help you have a great experience with our products.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like these headphones they are to much trouble they go on and off frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. Set the headset to “Priority on stable connection” mode using the Headphone Connect app. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
M4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing! I enjoyed this product a lot! Very useful and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanMartinez, thanks for choosing and purchasing our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We have our Support team that is always happy to assist. You can email us anytime at If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope to get a higher rating on your next review. Thanks so much for choosing SONY! ~Earl
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphone in December 2020 and two months after most of its features are not working and I cannot even exchange it. Horrible experience
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that your WH-1000XM4's features are not working properly. We'd love to troubleshoot the issues that you are having and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Carl
Uncomfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be just me but these headphones really hurt my ears and I can't wear them for more than ten minutes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TofuChef,
We regret to hear that it hasn't provided you with the best comfort. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
really bad bad bad bad headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones ever, they're bad and I have no idea why people like them or love them or care about them, I have no idea! it's bad -- really bad!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aorex, we are sorry that you're having an issue with your headphones. This is definitely not the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a pleasant experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great Option
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have these and the newer M5s. Sound and noise cancellation is comparable. The M5s look sleeker and are a little lighter, but the M4s are sturdier and are a lot more comfortable to me. The ear cushions on my 1st pair started peeling after 3-4 years of every day use, but they are replaceable. Excellent pair of headphones overall. I came back to these because my M5s are unraveling after only 2 years. Definitely worth saving the $100 over the M5s in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WyntonC, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My head started to hurt after using it for couple of hours
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Professional,
We regret to hear that you are not satisfied with the comfort of the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Holy wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile. I'm just Joe consumer. However. These headphones have literally changed my experience in listening to music all day on a plane or doing work or just channeling out. I'd probably wear headphones for 45 minutes before taking them off. These bad boys stay on (and play) all day, in a completely immersed world of clean, rich, wow.. (also the battery lasts forever and they're super light).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsKiwa, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Long battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is great I have charged it in 3 days and still have way charged.When using Bluetooth to watching for television. There is a weird static that happens. I try to have to one device but it still happens. But as far listens to music with my iPhone perfect. I wasn’t interested into the plans they have for the 360 listening , I couldn’t really tell the difference between sound. Noise cancellation is great they are pretty comfortable to in your head . Not so much to wear around your neck though. The speak to chat is a cool feature too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ebbie,
Thank you so much for your review. While we are thrilled that you are satisfied with the long-lasting battery life, industry-leading noise canceling function, cool speak-to-chat feature, comfortable fit design, of our WH-1000XM4, we are really sorry if you are having some static sound when using it on your TV. This is definitely not the experience we wanted you to have on our premium headphones. Let's try to isolate and fix the problem by following the troubleshooting steps on these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00235161
And if you haven't yet, to ensure you get the most out of your WH-1000XM4, we recommend updating its firmware to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We truly appreciate your input when wearing the headphones around the neck.
Should you need more information or technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
Great upgrade from Bose QC-II
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned my set of Bose QC-IIs for four years and used them almsot everyday. They are still a great set but i noticed with past updates in firmware the noise cancelling quality was noticably degraded. Unsure if it is marketing with the company to introduce the QC-IIIs & newer 700s or if they nautally degraded overtime. There is a ton of info about this online with others having the same issue. Anyways, the noise cancelling was a reason why i bought them and they weren't holding up. I tried both the 700s and the MX4s in store around the holidays last year and the MX4s were way better in my opinion. I noticed they were on sale yesterday for $249 and I rushed to the store to pick up a set and I'm glad I did. Today they went back up in price! The sound quality for mids/highs is just a little better then my old set but the bass sets it a part. When at high volumes, the bass is way better while still delivering clear mids/highs. The ANC is great.... way better than my old set and better than 700s I tested in store (in my opinion). I love all the other features too like spacial sound, detection when yoy take them off, pausing when yoy talk, hand over cup to talk/hear and location detection for ambient sound and listening preferences. Couldn't ask more for $249 and better than my QCIIs. If you are upgrading from an old set and have similar needs to mine, I think you will be happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We are thrilled to know that you love all the features of your new Sony wireless noise canceling headphones. You chose the best brand this time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
Battery Shot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even had these a month and the battery is shot! It will no longer hold a charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are sorry to hear that you are experiencing issues with your WH-1000XM4 Headphones. We'd love to troubleshoot the issue that you are having with the headphones and make this a better experience for you. In the meantime, please make sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. If you are using an adaptor, make sure that the USB AC adaptor is firmly connected to the AC outlet.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Game Changer on Long Haul Flights
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I invested in a pair after enduring 30+ hours of international travel wearing the induction headphones I usually wear when working out and for which they are perfect. However, they are not great for sleeping. my spouse and some of the people on his team have these and they all love them so I decided to invest in a pair. Best decision ever! They are easy to set up, I love the app and ability to adjust the sound and system settings as I partially lost hearing in one ear. They are also comfortable enough to wear on a plane when trying to sleep, which I did with much success on a subsequent 35+ hour international jaunt.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaniG,
Thank you for the 5-star rating and we're glad to hear that you love sound quality, comfortable design and smart features of the headphones. Thank you for choosing Sony!
-David
Excellent Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone with sensory issues, the noise cancelling effect is so good! They are cushioned but don’t squeeze my head too much. The battery lasts a long time. Definitely would recommend to anyone and especially neurodivergent people!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atticus,
That's great to hear! We're happy that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Headphone Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Battery life is strong. Only drawback would be using the call / microphone feature outside. Person on other end has mentioned it being windy and noisier than just being directly on the phone.
I would recommend this to a friendunhappy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had problem with noise cancelling staying "on"-would turn on ambient sound-otherwise liked them very much
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi chuck,
We regret to hear that you are not having a complete experience with the headphones. The WH1000XM4 has a feature called Adaptive Sound Control. When the Adaptive Sound Control is set to On, the Headphones Connect app detects your action and adjusts the setting of the Noise Canceling or Ambient Sound Control. You do have the option to turn off this function on the Sony Headphones Connect app. For more information, please refer to this link:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html
We hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, excellent sound, super comfortable, extraordinary battery life. My only gripe is that switching between devices isn't as intuitive as I would like, but overall just a terrific headphone and 100% would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Mtran! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig
Forever Greatful to Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im so happy since the over ear Extra Bass headphones (my first ever sony pair) and thankful i made the jump from Bose to Sony. No i am not an audio expert but coming from a broke af college student that NEEDED NC headphones, Sony has not steered me wrong. I highly recommend these to those that miss the Extra bass headphones but also want the sound quality and sophistication of Bose. These are so comfortable to even listen to ASMR when sleeping. The battery is extremely long lasting. The good thing about the headphones is that they auto shut off after awhile, so you’re never draining battery. Even when i get a “Please Charge” warning there’s at least 1 continuous hour left before the battery is dead. They contain whatever you’re listening to so hardly any sound leak, which i know is important especially in the library or an office setting. I have these permanently at the office and my old XM3 at home :) plus the midnight blue if the perfect compromise color between black and a light cream.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MissyJ, You've made an excellent choice! Thank you for the amazing and detailed review of your Sony WH1000XM4! We're glad you like punchy bass, great sound quality, comfortable fit, long-lasting battery, auto turn off feature, and industry-leading noise cancelation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam