Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
not
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.less then year not charging and bluetooth disconnected all times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alost, we are sorry to hear that you are experiencing issues with your WH-1000XM4 not charging and Bluetooth connection. We'd love to troubleshoot the issues that you are experiencing and make this a better experience for you. In the meantime, please follow these steps to troubleshoot.
For the charging issue, be sure to use the supplied USB Type-C cable and check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer.
Make sure that the USB AC adaptor is firmly connected to the AC outlet.
For more information, please check our Help Guide link for troubleshooting a charging issue: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
For the Bluetooth disconnecting issue, bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other devices). In this case, delete the pairing information for the headset from the device and pair them again.
If the issue still occurs, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. These headphones are very comfortable and have great noise cancellation. When I'm working out or running they always fit perfectlyon my head and don't fall off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sharp,
That's awesome! We are delighted to hear that you are enjoying the noise canceling capability and comfortability of our WH1000XM4, especially when you are doing your workout or running sessions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Lifesaver!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product saved my boyfriend's life! I am not even joking. We were visiting some friends, and I came down with COVID-19 right at the beginning of our trip. It was too far to get home without mass transportation, so we were responsible, and isolated ourselves from our friends and the world in their little office. Now, I love my boyfriend, but being stuck in a small room with just enough free space for an air mattress for 8 days with only him for company was a challenge to say the least. I'm certain the only reason I didn't strangle him was because I had these lovely headphones that not only blocked out his snoring when he slept, but allowed me to feel well and truly alone in a situation where I could not be. They have a wonderful battery life, and I was able to prop my head in such a way as to keep them on during sleep. They were my escape, and I'm telling everyone I know to get themselves a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for taking the time to write such an in-depth review of your experience with the WH-1000XM4. We are extremely pleased it perfectly suits your needs and expectations. We hope that you are getting well now.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Santaandbestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a Christmas gift. Dont know yet but hoping it's a 5 star.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Familygift, Congratulations on your new WH-1000XM4! We look forward to seeing more of your reviews in the future once you've experienced the amazing sound quality, noise cancellation and cool new features of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
Uncomfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the headsets. They have a over pronounced bass, they make my ears sweat and they give me headaches.
No, I would not recommend this to a friendI love these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love music. I may not be the best at knowing the best of the best headphones. But these are dang good. I like to wear headphones when I nap(on my back of course). And these have such a rich sound. And the app making these fully customizable, sound wise, is such a big plus. I love them. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, KaitlynH!
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones! It's wonderful to know that you are enjoying the rich sound quality and finding them comfortable enough to wear even while you nap. We prioritize comfort in our design, so that feedback is truly rewarding.
It's also great to hear that you are taking advantage of the Sony | Headphones Connect app! The ability to fully customize the sound to your personal preferences is a big plus, and we're delighted that this feature is enhancing your listening experience.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
not as i expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not as i expected with the headphone’s quality!!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yestested, We apologize for any inconvenience that you experienced. We want to know more about your concern with your Sony WH-1000XM4 so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Decent NC, Unstable Bluetooth Connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A few weeks in and hundreds of hours of wear, here's my takeaways: Pros: - Excellent sound quality - Comfortable fit - I wear for 8+ hours a day and have comfort the entire time. Cons: - I bought this for the noise cancelling. Maybe I set my expectations a little too high, but the noise cancelling isn't as good as I hoped. It's still very solid, but I think brands do themselves a disservice by overselling the NC. I have the NC on max (no ambient sound allowed) according to the app, and in the gym I can still hear the music playing in the background and the clattering of weights. It does reduce it a lot, but I'd say it's only about a 50% improvement over my cheap ZVOX headphones. If you buy these headphones expecting it to mute the world around you, you're going to be disappointed. You'll need to have music playing, because if you're listening to podcasts or anything with just voice, you will be able to hear some background (depending on of course how loud the background is - my gym isn't too loud and I can still hear a fair amount). - The connection routinely cuts in and out on my iMac (but not my iPhone). I changed the bluetooth connection in the app to the lower quality sound, but more reliable connection but I still have issues (just not as often as the higher quality sound connection). This only is really an issue when watching videos on my computer. When it cuts out for a sec or two, it'll create a mismatch between the audio and the video, so they won't be in sync. Which would be really annoying if you're watching a TV show or movie.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zach,
Thank you for the review! We're glad you like the sound quality and comfort fit of the headphones. You may find this article helpful on how to resolve your noise Canceling issue
https://www.sony.com/electronics/support/articles/00267839
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Best Noise Canceling Headphones Out There!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start off by saying these are world-class headphones. Their sound quality on LDAC makes my old WH-1000XM2 sound like a 20$ pair of headphones. The addition of an EQ on LDAC makes these headphones really come alive. And the comfort of these new models is worth the upgrade in itself. I decided to make a pros and cons list here: Pros -Sound Quality -App -Wear sensor and Speak-to-chat -Touch Controls -EQ settings in LDAC -Software update speed -No noise canceling pressure Neutrals -The ANC is great, but my WH-1000XM2, at least with AC sounds and other mid-frequency sounds was a little better, but as soon as you play literally anything you hear NOTHING at all, which is better than my XM2s where you could still hear chatter at well over half volume. -Comfort, its good but the BOSE QC45 and 35ii is better Cons -These get hot fast, like really fast -Clamping force is more than I would want -Headband adjustment could be better In the end, if you are looking at Bose, Bowers and Wilkins, Sennheiser, etc these are a really good choice and well worth the upgrade from WH-1000XM2 or MDR-1000X
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nolan, thank you so much for the 5 Star review!
We are extremely pleased to hear you are satisfied with the outstanding sound quality- especially when playing LDAC, comfortable fit design, Headphones connect app, features (like the Wear sensor, Speak-to-chat, and Touch Controls), industry-leading noise canceling function, software update, and overall performance of our WH-1000XM4.
We really appreciate your feedback, and we will surely take note of it as we always strive for the best customer experience.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
I was expecting mote power
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not that loud, Bass doesnt impress me .. not worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Q10595,
This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. The sound quality will depend on the source that you're playing. The headphones are designed for playback of high quality sound. When the source that you're listening to does not contain much of bass sound, the bass sound may not be audible
We want to make sure you are getting the most out of your headphones. Please make sure you have downloaded the Sony Headphones Connect app. There you will find all sorts of tools to fine tune your headphones and maximize the volume to your liking. In the app you can customize the equalizer settings and adjust the noise canceling function.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards
David
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much feed back and timing of words off. Terrible i have one set away like to send two back
No, I would not recommend this to a friendGood but Bulky
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While the product was great and did what it said it would, I found it bulky and awkward to use
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunil,
We regret to hear that you're not having a complete experience because of the design of the headphones. Sony offers a wide range of headphones with different designs depending on your needs. You can refer to our website for more information:
https://www.sony.com/electronics/headphones/t/headband-headphones
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
2 years of heavy use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Great sound quality and noise canceling. I started having an issue with the internal microphone having a feedback loop that produces a squealing noise when the Bluetooth is on, just a couple days short of two years of heavy every day use. I feel like they lasted a good amount of time being used every single day before they started to have this issue. Even with the feedback loop noise they still work perfectly when turned off using the cord with my mp3 player, just no noise canceling which I don't always need.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello tfriend,
Thank you for sharing your feedback. While we are happy that you are amazed by the awesome sound quality and noise canceling feature, we're sorry to hear that you are now experiencing some noise when Bluetooth is on. Kindly allow us to help. Please make sure that your headphone runs to its latest software version. If not, please update it. Doing so may resolve the issue.
Here's the link for the complete troubleshooting process:
Sound skips or noise is heard from the headphones. (Headband/In-Ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204575
If this will not resolve the issue, please email the below information to socialsupport@am.sony.com so we can assist further. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Sincerely,
Marco
Do not buy these ever
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy these. Garbage app. Bluetooth keeps going in and out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Elyco1, We are sorry to hear that you are experiencing issues with the headphones disconnecting from your Bluetooth devices. Please try these steps to troubleshoot the issue that you are having with the headphones.
Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (power) button of the headset for 7 seconds or more to enter pairing mode.
When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other devices). In this case, delete the pairing information for the headset from the device and pair them again.
If the issue still occurs, please try resetting and initializing the headphones.
Please check these links to reset and initialize the headphones.
To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Hitting All the Marks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best I’ve ever owned! My first set ever was a pair of beats solo hd’s. From that, to some other contenders, to now the XM4’s has been an excellent upgrade. They have impeccable sound quality and last very long on one charge. I’m a college student and enjoy having my ears busy when I’m studying, especially in loud places. With the addition of the noise cancelling feature, I can totally get in my zone and do what I need to do. I also appreciate the customization options in the app for the Sonys. Being able to adjust the bass, gain, etc. is something you don’t always get with headphones. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vanessa, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great sound and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!! I listen to music a lot and I definitely the quality of the noise cancellation and overall sound is worth the money. I can go around 2 1/2 days without charging, and they charge fast when needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaeJ,
Thanks for the 5-star rating! We're thrilled to hear you're loving the WH1000XM4 Headphones! Their great batterie life and noise cancelling feature make them prefect for all environments! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Aldair
Stopped working properly after two months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working properly after two months. I only used it a few times a month.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sophie,
This is not the news that we would like to hear. This isn't normally the case with these headphones. These headphones come with a 1-year manufacturer's limited warranty. We would like to know more about what happened and turn your experience around.
Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Doesn’t work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling function doesn’t work and the buttons are unresponsive
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Horrible, We regret to hear you're having issues with the noise canceling function and unresponsive buttons of your WH1000XM4. If the effect of noise canceling is not sufficient or not working at all, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
And for unresponsive buttons, please initialize the headset.
REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Also, please make sure that the firmware version is up to date.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Not durable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound like the speaker is blown not even 2 months in
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
This is not the experience that we want you to have. This isn't normally the case with the WH1000XM4. You may refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
The unit comes with a 1-year manufacturer's warranty. If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Solid headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and excellent noise cancelling, can barely hear myself talk with them on. Comfortable, compact, and solid overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user179885, That's awesome! We're delighted to hear you're enjoying the comfortable fit, compact design, excellent noise cancelling feature, and overall performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam