Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
A great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my daughter and she loves them. She loves the music quality and her hat they are wireless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shonvonda, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Lives up to its legend.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very well designed and effective headphone. Industry-leading noise canceling really does it’s job. The gesture based controls are intuitive and effective. But my favorite feature is being able to create my own equalization profile via the app. They are very comfortable to use for extended periods of time, and the battery lasts at least 30 hours on a full charge. The included case is pretty great, too. See if you can find this exceptional product on sale. But even if it’s not, it’s worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grubbel,
Thank you for the 5-star rating and we're glad you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality. Can block out background noise very well. Was on a plane using them and I could not hear the sound of the plane. A little expensive but these headphones are amazing so worth the price. I can tell they will last years. Already lasted a year and a half at this point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aleks,
Thank you for your purchase and for sharing your review. We are pleased to hear your satisfaction on the noise canceling capability of our WH1000XM4 as well as the quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
It’s a yes from me, dog
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for everyday noise cancellation to help with sensory issues, as well as for studying and classes, and they’re the best I’ve tried. Comfortable, adjustable, and has Bluetooth connectivity. Make sure to download the app for pairing and control!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kalboyd,
Amazing! We're thrilled that you are enjoying the noise canceling function, comfort, design, Bluetooth connectivity, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Awesome sound quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alejandro,
Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Sony Does NOT cover physical defects. Only a year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10 months to save for a headset that lasts me barely 12. Headset goes on head, off head, on desk holder if I'm home, in case if I'm traveling. Repeat this for about a year and this is exactly the extent to which my headset was "abused". Sony apparently doesn't cover physical damage in its warranty (I don't mean "accidental damage"). Given that the plastic rotator in one headset just gave up one day, which caused the headset in that side to detach, since I guess it wasn't as snug anymore. I headed down over to Sony Support. I never threw dropped or dropkicked the thing so I figured I could AMA for a defect because it doesn't make sense that an expensive headset would just combust with normal handling after only 12 months. Nope. Good luck. US warranty law is so lax that they do the bare minimum, and as a result, I guess it makes sense to make products that have a chance to last barely more than or about. A 350$ (400$ after tax) headset. And it doesn't even come with basic physical support. Especially on the area of the headset that probably receives the most stretch and pull given the small size and thinness of that internal part. This is probably one of the most common breaking points for any type of headset. For a year? I'd expect this quality out of a 30$-50$ headset. LucidSound offered to repair my headset ($200) that I purchased way after the basic warranty, when I owned one of their headsets. So long as it wasn't accident damage and was just a product issue, I sent a couple of photos to verify it wasn't anything accidental, got on the phone, and had my problems solved in hours-- if even. A 400 dollar headset should last more than a year (YEARS). And for those who are outliers and don't because manufacturing means there's always some % of defective products that aren't up to standard-- they should be covered because that's not the norm and not on the user.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BardicDiceRoller,
Thank for choosing Sony.
We truly apologize for the inconvenience caused by the broken hinge on your WH1000XM4 headphones. Unfortunately, our warranty primarily covers manufacturing defects and does not extend to physical damage, such as breaks or accidental incidents. However, we have partnered with our parts supplier, Encompass, to provide an affordable repair option for the WH-1000XM4 model. You can contact them using the following information:
Phone: 1-866-835-1146
Email: [email protected]
Hours of Operation: Monday - Friday: 8:00 AM - 6:00 PM EST
We appreciate your feedback and will share it with our SONY team. Your insights are important for our improvement. Thank you!
Best regards,
-Fred
Best noise cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used these for years after coming from M3s. If anything goes wrong, would always replace with the same model.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TamaraJ, Thank you for your positive feedback on the WH-1000XM4 headphones. It's great to hear that you have been satisfied with them over the years. We are glad to hear that you are enjoying its noise canceling feature! Thank you for choosing Sony! -Carl
A great purchase!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for a bit over two years now and used and abused these babies well. Still no issues with quality of sound or of the product. They are comfortable, sound great, and the noise cancelling works well. Battery life is also wonderful and I can’t tell if it’s diminished at all over time. A great purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhristopherW, Thank you so much for taking the time to leave us a review of your WH1000XM4. We're glad you appreciate the comfortable fit, great sound, top-notch noise cancellation, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Awesome noise cancelling, good sound, cool design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy to get this headsets. Noise cancellation is awesome. Sound is very good also. Tested on Linux, Windows, iPhone and Android. I found only one issue: they have some problems in videogaming with voice chat via Bluetooth (for gaming you need to use separate mike with this headsets connected via cable to keep sound quality and be able to voice chat). Despite this little issue I still very happy to have one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
Thank you for sharing your honest review of your WH-1000XM4. We're glad you like the amazing noise cancelling feature, sound quality, and design of the headphones. We value your opinion and appreciate your feedback regarding the mic compatibility of this WH-1000XM4 on video gaming applications. These headphones are designed for music playback. We cannot guarantee that it will work flawlessly with computer applications. Additionally, the mic function is also disabled when using the supplied headphones cable. Check if your device supports both HFP and HSP, when you make a video call/voice chat on your computer, select calling connections (HFP/HSP) and not music playback connections (A2DP). If you select music playback connections, the microphone/voice chat may not be available. Please note that you will notice a bit of quality difference.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess
Head phones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality love the sound on these and play super good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusieR, Thank you for your review. We are glad to hear that you are happy with your purchase. Thank you for choosing Sony! -Carl
Sony's best creation behind Across the Spiderverse
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Easy to connect with any device, I like using it for my switch and phone. Noise-canceling works well and has long battery life. I wish it were easier to change settings in IOS like with AirPods and to change settings in the control center, but that is more of an Apple issue rather than a headphone issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sert, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
You need these.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. The battery last so long, they’re comfortable to wear for hours. I don’t have to worry about them getting scratched, they’re plastic, so they’re very durable. I wear them to study or to go to the gym… the sound quality is to die for and I can gladly mute the world around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshleyC, Great! We're very pleased to hear you're enjoying the long battery life, comfortable fit, durable design, and exceptional sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great headphones for all purposes. I use it during workouts and for taking calls.
I would recommend this to a friendGreat on the airplane!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is rather expensive but well worth it! Used it on my flight to Hawaii. Sound was balanced. Noise cancelling was excellent! It effectively cancelled out the drone from the jet engines. You can also plug it into the planes entertainment system with the included cable and the noise canceling works on that too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeyo,
You made the right choice! We're thrilled that you like the sound quality, noise canceling function, and supplied headphone cable of the WH1000XM4. Thank you for choosing Sony!
-Ralph
Absolutely loveeee
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for myself for my birthday and they’re so amazing. <3 I use them to listen to music but I’m also a big reader so anytime I need to drown out some noise, I put these on and read in peace and quiet. I love them so so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili, You've made a great choice! We're very pleased to hear you love the top notch noise canceling feature of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Amazing battery life.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for TV viewing and Sony dual Bluetooth function helps you hear the cell ring. If you take the headphone off it pauses the movie. The noise cancelling is not as good as Bose but a slight increase of volume compensates. Battery life is phenomenal, yes 3-4 movies easy before charge necessary. Recharges swiftly too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bogey2,
Thank you for the 5-star rating and we are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
Can't beat Sony's Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves them !! They're actually really good!! Sound quality is amazing !! Style is unique and simple but nice Overall 10 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yayaa, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying the sound quality of the WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Sony Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are amazing. They are great if you love listening to music or if you want to watch something on your device. They work excellent if you’re look for headphones that are over $500.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraR, That's amazing! Thank you so much for sharing your wonderful experience so far with your Sony WH-1000XM4 Headphones. We're truly delighted that you love the exceptional sound quality and you are having an enjoyable listening experience with these headphones. It sounds like we hit the mark with the WH-1000XM4. Thank you for choosing Sony! -Jess
Best Headphones I’ve bought
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much, the sound quality is amazing there’s so many haptic uses and very easy to use and the app where you can optimize your sound and transparency is amazing. I use these every day and I say they’re worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, Dante!
That's nice to hear! We're glad that you are pleased with the audio quality of your new Sony WH1000XM4 and you're able take advantage of the Sony Headphones Connect app to customize the the headphone to your desired settings. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Multi-Connect is everything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working from home and handling numerous Zoom calls and phone calls was tiresome with AirPod Pros, and having to disconnect and reconnect Bluetooth all the time. The magic of these Sony WH-1000XM4 (terrible name) is that it connects to both my Mac and iPhone simultaneously and is able to switch back and forth with ease without all the disconnecting. The noise cancelling is also excellent. Highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ward1design, Great! We're very happy to hear you appreciate the multipoint connection and noise canceling feature of your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
