Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
HyperX Alpha S is Better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced piece of junk. My HyperX Alpha S Gaming Headset sounds way better then these Sony's. Can't believe these headphones cost more then my Xbox One S. What a joke.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HER0, We are sorry to hear that the WH-1000XM4 Headphones did not meet your expectations when it comes to sound quality. Updating the software of the WH-1000XM4 (v. 2.5.0) will improve the overall performance of the headphones which you can update using the Sony Headphones Connect app. You can also fine-tune the audio of the WH-1000XM4 using the Headphones Connect app to your preference.
Here is the link for the update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
To further troubleshoot the sound quality issue, please check our Help Guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Should you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Comfort, Sound quality
No complaints -- great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and can wear for a long time. Noise cancelling works well and audio quality is great. Definitely worth the price! I get distracted easily so I think these will help me focus at work/school. However it does not connect to calls that well. I did not charge it for 1 month and it still held up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user642397, we're glad you like the comfort and sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
The best headphones I ever owned!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned lots of headphones in my day and I've never experienced headphone quite like these! First off the noise cancellation is the best I've ever heard without even turning the headphones on I could barely hear anything! I quickly downloaded the app and try to set the music to the way I like and it's really quite simple once you get the hang of it. I then Bluetoothed it to my phone to see how it would sound. I went to my music playlist and picked a few songs to listen to. I was singing Extremely Loud and I couldn't hear myself, but the music wasn't that loud in my ear which is amazing! Then I called my mom and my aunt to see how the call Quality was, and they said that they didn't even know I was on a headset until I told them. They say it sounds better than when I talk to them on the phone without a headset. You just have to be careful when you're taking a walk Outdoors because you can't hear anything behind you. You have to set the headset noise cancellation function , so you can hear outside noise. I almost got hit by a person riding a bike and didn't even hear him coming. I'm still learning a whole bunch of new features, but I would definitely say that this is worth every penny! It's extremely comfortable and the sound is phenomenal!
I would recommend this to a friend Would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They don't work well with iPhones. The connect to music and other apps are great but they just don't well with having a phone conversation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Schubrit, Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the sound quality when listening to music and other apps, we regret to hear you're having audio quality issues during phone calls. This is usually not the case for our headphones nor the experience we want you to have. To ensure call quality performance, please follow the recommended troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752751.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
So bad...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont usually write reviews but this is the worse headphones for the price. The mic quality subpar and the ear hole hurts after wearing the headphones for more than a hr.
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
3 years since purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones 3 years ago, and they are still in excellent shape. I use them nearly daily. The battery life is the same as when I got them. I’ve slept with them on numerous times and I don’t even need to recharge them when I wake up. The padding is still in great condition too. The only complaint I have is that these have ruined other headphones for me! The sound quality and noise cancelling on these are too good. I can only listen to music and watch movies with these on. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NiaS, Thank you so much for your fantastic review! We're thrilled to hear that your Sony WH-1000XM4 headphones are still performing exceptionally after three years of daily use. It's great to know that the battery life and comfort have remained top-notch for you. We appreciate your recommendation and understand how hard it can be to go back to other headphones when you've experienced such quality. Enjoy your music and movies, and thanks for being a loyal Sony customer! - Romeo
- Pros mentioned:Bass, Sound quality
Amazing Noise Cancellation and Awesome Music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the good stuff has been mentioned already! Pros - Punchy bass and awesome music - Good connectivity to 2 devices and switching between device is flawless (iOS and a mac) - Noise Cancellation is out of the world (Bose do check it out :D ) Cons - Been a bose user all along I feel pressure on my head with the headphones on - Voice quality on phone calls is pretty inferior the receiving person has difficulty hearing me, I have QC35 II and NC700 from Bose on both of them the call quality is fall superior. If Phone call quality can be improved through software update, I would give back the missing star.
I would recommend this to a friend Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Annoying to use and stopped recharging right outside the warranty window. Do yourself a favor and by Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kleeborp, We are sorry to hear about the charging issue you are having. This is usually not the case for our WH-1000XM4 nor the experience we want you to have. If the unit stopped charging, please follow the troubleshooting steps on this link to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Good for listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nose cancellation is pretty bad and it picks up all the background noise
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vjgh, We regret that you're having an issue with noise canceling function. This is definitely not the experience we'd like you to have with our products. Allow us to help you and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Please also ensure that the software is updated by launching Sony Headphones Connect app.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Not worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this headphone in December 2020 and two months after most of its features are not working and I cannot even exchange it. Horrible experience
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, we are sorry to hear that your WH-1000XM4's features are not working properly. We'd love to troubleshoot the issues that you are having and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Carl
BB refused to exchange
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color isn't great. Bought it on sale & bestbuy refused to honor their exchange policy for a new color even though they were the same price on sale & off sale. The box was in its original wrap & never opened. The sound is alright
I would recommend this to a friendUncomfortable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might be just me but these headphones really hurt my ears and I can't wear them for more than ten minutes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TofuChef,
We regret to hear that it hasn't provided you with the best comfort. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Not happy with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They slide off my head constantly my husbands jbl’s for 60 bucks sound better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaJ,
We regret to hear you're not having the best experience with these headphones and they slide off on your head constantly. This is definitely not the experience we'd like to hear from you. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking.
For comfort, try adjusting the headband and the earpads properly. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For your reference you may find this link helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
In any case that you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
really bad bad bad bad headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones ever, they're bad and I have no idea why people like them or love them or care about them, I have no idea! it's bad -- really bad!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aorex, we are sorry that you're having an issue with your headphones. This is definitely not the experience we want you to have. We would love to help you troubleshoot your problem and turn this into a pleasant experience.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like these headphones they are to much trouble they go on and off frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GlenC, thanks for choosing and purchasing our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. Set the headset to “Priority on stable connection” mode using the Headphone Connect app. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Meh....not exciting
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned them. For the price i found better ones that had better sound quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DMan,
We regret to hear that you were not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, it is recommended to install the latest software version of the headphones. With the Sony Headphones Connect app, you can adjust the equalizer to tailor-fit the sound quality to your needs. Manuals and support articles are also available on our website to help you have a great experience with our products.
Thanks again for sharing your review and we hope you will consider Sony for your future purchases.
-Ralph
M4 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing! I enjoyed this product a lot! Very useful and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanMartinez, thanks for choosing and purchasing our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We have our Support team that is always happy to assist. You can email us anytime at If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope to get a higher rating on your next review. Thanks so much for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality, Weight
Holy wow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not an audiophile. I'm just Joe consumer. However. These headphones have literally changed my experience in listening to music all day on a plane or doing work or just channeling out. I'd probably wear headphones for 45 minutes before taking them off. These bad boys stay on (and play) all day, in a completely immersed world of clean, rich, wow.. (also the battery lasts forever and they're super light).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ItsKiwa, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Not worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My head started to hurt after using it for couple of hours
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Professional,
We regret to hear that you are not satisfied with the comfort of the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. For optimum fit and comfort, make sure to wear the headphones properly and adjust the slider depending on your head shape. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Battery Shot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't even had these a month and the battery is shot! It will no longer hold a charge.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, We are sorry to hear that you are experiencing issues with your WH-1000XM4 Headphones. We'd love to troubleshoot the issue that you are having with the headphones and make this a better experience for you. In the meantime, please make sure to use the supplied USB Type-C cable.
Check that the USB Type-C cable is firmly connected to the headset and the USB AC adaptor or computer. If you are using an adaptor, make sure that the USB AC adaptor is firmly connected to the AC outlet.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl