Customer Ratings & Reviews

I love these headphones. They are very comfortable and the sound quality is excellent.

I love it, that’s all I have to say. The noise cancellation, the comfortable part, the color, everything. Amazing.

Purchased as a gift for my son. He loves them. I purchased another brand for my daughter at the same time and they have compared them… these definitely have better sound (while the others have slightly better noise cancellation). Music quality is of more importance to my son, and that’s why he likes them so much. He was never able to find earbuds that fit comfortably, and has really preferred the fit of these headphones instead.

Sony remains my favorite over-the-ear ANC. I upgraded from M2 (4-yrs-old still going strong) to M4 and have no complaints, except that the carrying case no longer has a snap loop you could attach to your carryon (it now has a fabric loop that doesn't fit around much). Battery life is slightly less but still excellent, lasted through 2 hours in airport and 12-hour flight with no issues. Very comfortable, except needed to move top band every few hours as the pressure in one spot would get annoying. Recommend downloading the accompanying apps to fine-tune the ANC and your audio quality/equalizer. Equalizer has a few presets but you can also just customize based on personal preferences.

Ive put these through the ringer!!!. Workingout. Skateboarding, intense sweat build up form the ear cuffs, dropped them multiple times from 5ft and above. Kicked them while falling, full blast most the time ive been yousing these for 2 years still sound new! So good ive been looking into linkbuds s

so comfortable and sound quality is great! cant imagine how i listened to music without them

I owned these headphones for just about 5 years work amazing sounds amazing once they go bad im buying another i cant even use other headphones they dont sound as good

The build quality seems to be good, they're not heavy even though they are on the bulkier side. I like that it's got Type-C for faster charging and the carrying case is protective. Though not all is great, as there is one feature that is horrible. I thought my headphones were broken because every time I play them on my PC the sound cuts off too much, constantly. I noticed the issue goes away if the headphones are connected to my phone while the app is running, and using the "prioritize connection over quality" but the second I turn off the bluetooth on my phone, the problem comes back.

The Sony 1000XM4 is a steal in the headphone market. With their amazing deep base quality, you can hear a different quality in music compared to other devices that you would normally play it on. They are great for travel usage as the noise-canceling feature helps remove any miscellaneous sounds in the background that you may not want to hear on your travels. I have been using it when I travel by train and it helps remove the metal chains hitting off each other or when the train breaks are initiated. Best Buy College Crew members receive products to write honest, unbiased reviews. Reviewers have been provided products free of charge and may have received nominal compensation.

Amazing sound quality, extremely comfortable, very easy to set up, and love the color!

Wondering if this is just the pair I got...but lots of issues around audio quality on calls, maintaining a connection to computers, and the auto-off/start/stop capabilities of the headphones. THE GOOD: Nice form factor. Fit and finish seems great. Noise cancelling for music is good. Decent battery life so far. THE BAD: Conference call participants and phone conversation participants struggle to hear me talk...this happens across connected devices and call technologies. Headphones frequently disconnect from my laptop, but remain connected to my phone. Adding a second bluetooth device requires an update & setting in the Sony mobile app. Connection announcements on the headphones interrupt conference calls and music listening. So I'd think of these as a great set of headphones if you're connecting to only one device and just listening to audio and watching video. But I would hesitate to rely on these for anything work related.

Very comfortable and the noise cancelling feature is great! Work just as well as some higher priced brands.

V good sound quality. And light wait . Charging quality good

Super comfortable, the 8 microphones are a game changer and the battery is simply incredible. Amazing upgrade from the previous version.

These headphones are amazing! They’re lightweight and have a great sound to them.

The Sony WH-1000XM4 headphones are superb. They sound great, feature very effective noise cancellation, and work with multiple devices nearly seamlessly. The price may seem high, but I think you're certainly getting what you pay for with them. (In the interest of full disclosure, Sony did provide me with a "Platinum Silver" WH-1000XM4 in exchange for an honest review. The opinions here are my own.) The most obvious feature of the WH-1000XM4 is the adaptive noise cancellation, which begins working as soon as you power them up. (Though, even before powering them on, I felt that the cushioned earcups already noticeably damped outside noise.) It works very well, producing a very great sense of being "isolated" from surrounding noise. While switching between the WH-1000XM4's and my old pair of noise-canceling headphones (by JBL), I noticed a surprisingly significant reduction in white noise. I had never noticed this white noise before on the old headset, but Sony's noise cancellation system made it really stand out due to its relative superiority. The system also has a good-sounding ambient mode, which helps pass through outside sound you wish to hear - like a conversation. Beyond the noise cancellation, the headphones produce great sound. I'm not an audiophile by any stretch, but I thought the out-of-box sound quality was excellent. The mobile companion app allows for a lot of further tweaking to suit different tastes. As far as the "outgoing" sound picked up by the microphone goes, everyone I talked to via phone while using this headset indicated my voice came through very clearly. But even more than the sound and noise cancellation performance, what I really love about the WH-1000XM4 are the numerous "convenience features" that Sony developed. The headphones can detect when I begin speaking, and will automatically pause whatever media is playing and engage the ambient sound mode so that I can easily hear who I'm talking with and carry on a conversation. The touch-based gestures for controlling playback and answering calls work great, and are so much more convenient that hunting for small buttons along the edges of the earphones. Furthermore, covering up the entire right earcup with a hand will momentarily engage the ambient sound mode (reducing the volume on media being played, but not stopping it). I have found the latter feature to be especially useful - for instance, when someone wants my attention, I can use this gesture to listen to them without needing to begin the conversation by speaking myself. To top it all off, I really like the multi-device support. I needed to enable this via the companion app, but once I did, I could use the app to pair the headset with multiple devices. Only two devices can be "actively connected" at a time, but additional "inactive" device pairings are remembered. (I'm unsure if there's a limit, but I got to at least 6: 2 active and 4 inactive.) To use the headset with a device it's not actively connected to, it was easy to use the companion app on my phone to select an active device and "Disconnect" it (rather than remove/unpair it), then tap an inactive pairing to connect to it. The headphones will automatically switch between the active devices, and that worked very well in my experience. I kept my phone as one of the active devices, and then alternated the second active device between a laptop and tablet. I could be listening to music on the laptop or watching a video on the tablet, and if I got a call, the WH-1000XM4's would automatically pause my media and seamlessly switch the audio to my phone. A quick double-tap on the touch-sensitive gesture pad, and I could answer the call; once done, my music or video would begin playing again and sound would automatically switch back. There is really nothing substantial I can complain about with these headphones. Since the headphones often rely on the companion app to access features, especially for activating different sets of active devices, desktop versions (for Windows and Mac) would be welcome additions to the iOS and Android versions available now. It would also be nice if Sony could make the microphone functional when the unit is powered off or charging, so that in the worst case it could just behave like a traditional plug-in headset. (It's only able to play sound in this situation, not record voice.) In summary - these are great headphones. If you want effective noise cancellation, great sound, and excellent multi-device support, Sony's WH-1000XM4 are perfect for you.

After listening to just one song with this headset I completely get the hype around it. The sound quality is better than that of any headphones I’ve ever used, most noticeably in the mid-range. I really like the swipe commands and the auto-pause. My only complaints are with the band of the headphones. After about an hour or so my head starts to hurt from the pressure of the band. This doesn’t seem to be an issue for many other people so maybe I have to adjust the length of the sides, but it isn’t comfortable at all past the 2-hour mark. Still though, I think the sound quality mostly makes up for that, so I’d rate this 4 stars overall.

works well, great sound quality. Volume is a bit lower than expected and doesnt do well with sweat or liquids so isnt the best set of headphones for going to the gym.

great design. perfect fit, best headphones I have.

Very good sound; limits outside noise and fits well on my head