Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best headphones I've ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best over ear headphones you will ever own, sound quality is amazing, noise cancelling is on a whole other level, and battery life is amazing too. It's a near perfect pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cameron, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Best Noise Cancelling Headphones in the WORLD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No matter how much I write here, it isn't enough to describe how beautiful these headphones are. If you are ever looking for a synonym of the word 'Perfect', feel free to use Sony WH-1000XM4. The Sony Headphones App is amazing and versatile. You can customize your music in plenty of ways which makes you the master of your own music. Lastly, I never realized how crap the headphones in the Aeroplane are until I used my Sony XM4. Wow, the flight attachment is extremely useful if you are travelling across continents and want to cancel all the noise in flight and get a calm and cozy experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RockyKarthik, Thank you for your awesome review! We are so glad to hear that you found the perfect headphones for you! Intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the best Headphones ever. Blow away Beats and sound better than Bose (my opinion). I use them when I cut grass and cannot hear mower at all. Bass is great and highs are clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, You've made an excellent choice! Thank you for giving the product a perfect rating. We're glad to hear you're enjoying the excellent noise cancelation and overall sound quality of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphone, they are comfy and the sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManvirD,
Nice! We're very happy that you like the sound quality and comfortability of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
4 years ago...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones back in 2020, needless to say I think they're still some of the best headphones on the market. The sound quality is amazing. I tave my headphones everywhere. They are so durable
I would recommend this to a friendBrand response from SonyListens
Posted .That's indeed amazing, LucasG! We're glad you are impressed with the quality of the headphones. Also, we hope you'll find to check out the newer version of this headphones. Enjoy and thanks for choosing Sony. -Craig
Decent headphones for music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased these headphones I was torn between these and the Bose 700. I went with Sony's because at the time they were less expensive than the Bose, but I am not here to compare the two. In terms of the headphones. The noise cancellation is good, it blocks out a decent amount of noise. 4/5 The sound quality for music is great, the treble and bass are pretty powerful and you can listen to any music genre without having to do some EQ resets. 5/5 The call quality is average, I will always default to my laptop microphone for calls. This is because the microphone sounds significantly worse, there's no crispness to the voice. 3/5 The ambient sound is weird for me, it does not sound like a passthrough and more like it picks up sound from the microphone and pumps it through the headphones. 3/5 The controls are average, my biggest pet peeve is when I set my headphones down I have to be considerate of how I lay them, if the controls touch a surface speak-to-chat gets enabled every time and when I am in a call it activates and I cannot hear people talking to me until I deactivate it. The surface is pretty sensitive, brushing with my hand when I adjust my headphones activates something (sound up/down skip forward/back). I think these are activated with pressure rather than electricity. 2/5 The case is nice, I like the compactness of the case and that it is somewhat rigid. Great for throwing in your backpack and traveling with. 4/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rembrandt,
Thank you for sharing your on-point review of our WH1000XM4. Your honest feedback is highly appreciated and will help us improve our future products. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
Nice gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, good quality. Nice sound. Battery last for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosauraL, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
Best Headphones Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i’ve ever had in my life. I’ve used the airpod pros, airpod max’s’, skull candy’s, you name it, but this headphones take the cake. You can change the sound to whatever you like whether it’s high bass, low bass, just voice, etc. Would recommend to anyone, don’t even think about the price just buy them, it’ll be so worth it in the long run
I would recommend this to a friendBrand response from SonyListens
Posted .Hello XaevinM,
Great! You made the right decision in switching to our WH1000XM4. We are pleased to hear that you are enjoying the awesome sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
Not very breathable and kind of buggy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the sound is great, my ears get really sweaty when wearing these headphones. I did not have this issue with my last model of Sony headphones. They seem way less breathable, which is an issue because I like wearing them for multiple hours at a time. They also make a weird, loud clicking noise if you use noise-cancelling but aren't playing anything. The battery life is really good at least. For the money I expected something a lot better, and I was much happier with the previous model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyuser, thank you for taking the time to share your feedback regarding the WH-1000XM4 headphones. We sincerely apologize for the discomfort you've experienced with ear sweat and the clicking noise during use. We understand how important comfort and performance are, especially for extended listening sessions.
Your comparison to your previous model is valuable and we appreciate your insights on this matter. We are continuously working to improve our products and your feedback will help us in that endeavor.
To address the issue of a loud clicking noise, we recommend to try these steps:
- Disable the Adaptive Sound Control in the Sony | Sound Connect app.
- Ensure that the headphones have the latest firmware updates: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
- If issues persist, consider resetting the headphones to factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require further assistance, please do not hesitate to reach out to our technical support team. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about this issue.
Best regards,
Estefany
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Good sound and comfort. We take these everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
Awesome! We're happy to hear that you're enjoying the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
400
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast service plus good sound quality and soundproof Battery last long is a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miacp, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Sony wh1000xm4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's super comfy and has excellent sound quality. Noise cancellation is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User187738, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for choosing Sony! -Jess
Amazing headphones, great noise cancelling.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife as an Xmas gift, because she needed a set of noise cancelling headphones for work. These have quickly overtaken her Air Pod 3s as her preferred headphones because the noise cancelling is just so good. The only downside is now she can't hear me walk into the house, and gets mad when I just "appear" and scare her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user707497,
What a nice Christmas present! We're glad that your wife is now able to focus in her work, thanks to the noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
PERFECT FOR PLANES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never wrote a review before but these are crazy good. I was on a flight from Vegas to Portland and there was this crazy lady who was getting mad at a family. Apparently, she was screaming and complaining the whole time. BUT I only knew after when we were de-boarding because people were filming her getting off the plane and I was listening to music <3
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice goose! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones at a great price (on slae)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on a great product! Got these headphones on sale for my daughter. She had multiple pairs of Apple Air Pods and every pair had one stop working after a few months. She really likes the look and sound of these. The noise canceling helps her concentrate when her roommates are playing their music or when she's studying in a common area.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH, thanks for choosing and purchasing our product. We're glad your daughter is enjoying her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl
Love these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super good quality and they are so comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello anonymousj,
Great! We are very excited to hear that you are pleased with the quality and how comfortable to wear our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Great Headset!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and Easy to use with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user291076,
Very nice! We're happy to hear that you like the sound quality, easy to use features and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
These headphones are truly excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As I said in the title these headphones really get the job done. In addition to these headphones I have a pair of AirPods Pro. The noise cancellation on these headphones is far superior! I love the quick ambient noise feature by putting your hand over the earcup, it’s great for needing to hear the outside world fast. My ONLY complaint (so far) is that over a long period of time the top of the headband starts to hurt a little. Other than that small annoyance, these headphones are amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Layne,
We're glad that you are enjoying the ambient sound and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its comfort is greatly appreciated. Make sure to adjust the headband for optimum fit and comfort. Thanks for sharing your review and for choosing Sony!
-Ralph
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling feature. Fits well. Overall a great headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyR, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality as well as noise cancellation and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
Great Sound & Super Comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound is great and they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user206251, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl