Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great sound and quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!! I listen to music a lot and I definitely the quality of the noise cancellation and overall sound is worth the money. I can go around 2 1/2 days without charging, and they charge fast when needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaeJ,
Thanks for the 5-star rating! We're thrilled to hear you're loving the WH1000XM4 Headphones! Their great batterie life and noise cancelling feature make them prefect for all environments! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Aldair
- Pros mentioned:Battery life, Sound quality
If you want the AirPod Maxes, get these instead.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best over the ear headphones. I originally wanted the airpod maxes, but these were the more affordable option. I absolutely LOVE them. they're sleek, great quality and I rave about them to everyone. They're really nice for travel/going on walks with, or when I need good noise cancelling. The battery life is AMAZING. i've had them for like 6 months now, and I literally can go a week or two without charging my headphones. My only thing is that I couldn't figure out how to connect to other devices that wasn't my phone, but honestly I don't even care much about that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zen0910, You've made an excellent choice! We're very happy to hear you love the sleek design, great noise cancelling, and long-lasting battery life of your new Sony WH1000XM4 headphones.
If you want to pair a second or subsequent device (the headset has pairing information for other devices), press and hold the power button for about 7 seconds, then follow the steps 2-4 on this link to complete the pairing process.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752774.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
My favorite headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My new favorite headphones. Battery life is amazing, one charge lasts me a week and i listen to music A LOT. Noise canceling is no joke, but the ambient sound is so hepful. Headphone settings are a bit difficult to learn but once you get a hang of it, it is so easy. They are so comfortable and lightweight, which is a bit of a downside for when working out, so keep that in mind. As someone who has used Beats, JBL, and Boise, I can genuinely say that these are my favorite.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lili, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Touch controls
comfy and good anc, but look ridiculous
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i really liked them, but ultimately decided to return them. i've listed pros and cons below: - app not user friendly / intuitive to use - hot!! makes my head feel so warm - so much pressure in my ears and head like im on a plane makes me slightly nauseouus - $279 pre-tax (on sale) - no way up to 30 hours of wear... came at 100% out of the box and already at 50% after a couple hours of wear at most - sound pretty good out of the box - i look like a space goof - slide off my head so i fee like im constantly readjusting at the gym - audio voice girl sounds normal - touch sensors don't work half the time like im trying to skip tracks and it registers are volume down - automatically pause when you remove them!! so helpful
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Purpleyamily,
While we're glad you like most of the features of these headphones, we regret to hear that the unit had to be returned. Your feedback regarding the breathability of the unit and Sony Headphones Connect app is extremely important to us and is very much appreciated. Because the headphones achieve a tightly-sealed over the ears, this may tend to restrict airflow, trap heat, and cause the ears to get hot and sweaty, especially when worn during the warmer days of the year. Usage hours may be different depending on the settings or setup you chose and the codec of the music you are playing. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance.
We hope that you will shop Sony again in the future.
Regards,
Jess
- Pros mentioned:Battery life, Comfort, Sound quality
love love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love them so much, they’re super comfy, amazing sound quality, battery life is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user880574,
Perfect! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you love your new headphone for having such a quality audio, comfy design and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Everything I need in headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The app is a must to get the full customized features! The headphones only recognize my voice so that's the only time the music stops. Otherwise noise cancelling does exactly what it supposed to. Now when speaking you won't be yelling at people because it does amplify the noise a little. You have the option to turn that feature off. The touch features are simple & easy to remember. All the options of being able to turn certain features off and on makes these headphones wonderful so you aren't stuck with the one size fits all experience. I also got a full charge extremely fast. The experience is well worth trying to understand how much there is to like about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Netta,
Awesome! We're glad that you're having a great experience with the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Good Sound Quality and Noise Cancellation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 headphones offer good sound quality and effective noise cancellation. The battery life is impressive, and the comfort level is decent for extended use. However, the touch controls can be a bit finicky at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WillS,
Thank you for your thoughtful feedback on the Sony WH1000XM4 headphones. We're happy to hear that you're enjoying the sound quality, noise cancellation and long battery life. We also appreciate your note on the comfort, especially for extended listening sessions.
Regarding the touch controls, we understand they can sometimes take a bit of getting used to. Your input is valuable as we continue to improve the user experience.
If you ever have questions or need assistance with your headphones, our support team is here to help! https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for choosing Sony.
Best regards,
- Stephanie
- Pros mentioned:Battery life, Sound quality
Outstanding headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer outstanding noise cancellation, excellent sound quality, and long battery life. Highly recommended for music lovers and frequent travelers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HannahS, thank you for this outstanding review! We are pleased to learn you're enjoying the WH1000XM4 industry-leading noise cancellation technology and their exceptional sound quality that you can enjoy for hours thanks to the long-life battery. We really appreciate the recommendation! Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Battery life, Sound quality
Simply the Best
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned several high end headphones over the past few years. They have been good but they can not match the noise cancelling capability and sound quality of the Sony. I realize that sound quality can be subjective and that is where the Sony shines by offering the ability to personalize. Another feature of the Sony that was useful to me was the ability to perform clear, hands free calling. If you are looking for a high quality, customizable headset with great noise reduction, I would highly recommend the Sony. I’ll keep this review shirt, but I haven’t even mentioned the long battery life, quick charging, water resistance, and assistant functions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheHodster,
Great! You defnitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Best headphones ever.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly the best pair of headphones I've ever owned. I've owned plenty of beats, skull candy's, and Ipods but none of come close to the sound quality, comfortability and customization of these. 10/10 would recommend.
I would recommend this to a friend - Pros mentioned:Sound quality
I love these headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love music. I may not be the best at knowing the best of the best headphones. But these are dang good. I like to wear headphones when I nap(on my back of course). And these have such a rich sound. And the app making these fully customizable, sound wise, is such a big plus. I love them. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, KaitlynH!
We are absolutely thrilled to hear that you love your WH-1000XM4 headphones! It's wonderful to know that you are enjoying the rich sound quality and finding them comfortable enough to wear even while you nap. We prioritize comfort in our design, so that feedback is truly rewarding.
It's also great to hear that you are taking advantage of the Sony | Headphones Connect app! The ability to fully customize the sound to your personal preferences is a big plus, and we're delighted that this feature is enhancing your listening experience.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Sony Noise Canceling Headphoned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Excellent sound quality, battery life- and they are comfortable and cute. Use daily and highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, We are so glad to hear that you are happy with the sound quality, noise canceling and battery life of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony Wireless Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound and feel great. They are worth the price. I got them for my son and he loves them. I have used them a few times as well and the sound quality is amazing. I will be buying me my own pair as well. The battery lasts for hours. It was easy to get connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DesR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Fantastic Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this product was fantastic, would buy again. The noise cancelling headphones do their job and I don't hear anything around me. I do just about anything with these on including workout and they don't slip or anything. I've had them for a while now and they have never failed me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuzC,Thank you for such a great review! We're happy to hear you like the noise canceling features and great fit of the WH1000XM4 headphones. Your satisfaction with our product means a lot to us. We are looking forward to your next purchase. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Best headphones, very high quality!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing!! I needed an upgrade from my airpods and I cant go back. I’ve had these headphones for about a month now and i’m absolutely in love with them. They’re super comfortable, have amazing sound quality, are great for long trips and bus rides (especially if you’re a student) have excellent noise cancellation, they rarely need to be charged, and it’s more than worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simone, Thank you so much for taking the time to leave us a review of your WH1000XM4! We're glad to hear that you love the comfortable fit, amazing sound quality, and incredible noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Best Sony headphones I used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it’s kind of a long review. It’s been almost an year since I bought it. It’s really good worth the money. Even in 2025 it’s a good deal and keeps up with the market leaders. good active noise cancellation, and the Sound Connect app lets you customize it even more
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Faisal,
Thank you for choosing Sony!
We're honored to hear that your WH1000XM4 continues to deliver excellent value nearly a year later and remains competitive in the market. It's wonderful to know that the active noise cancellation and the customization options through the Sony Sound Connect app are enhancing your experience. Your thoughtful review truly means a lot to us—thank you for sharing!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Solid Choice headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for about a month and they have definitely helped me be able to focus on schoolwork. The noise cancelling is phenomenal, the ambient sound could be a little more clear. For comfort the longest I've worn was about 3 hours and they weren't too uncomfortable, even on freshly pierced ears. Battery life is really good, I use them for a couple hours a day just during homework and only have to charge about once a week.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, ChuckG! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Good but not Great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks wise, they are sick looking. Better than the beats and both Bose. Sound quality is amazing but I wish they were louder. The noise canceling is kind of weird though. I hear a weird sound like there is some wind in the left ear when I just have them on with no music or sound playing. The other thing, when I have youtube on and I get a call, the volume of the ringer is low. I can hardly hear it. I turned it all the way up on my iphone SE. Other than that, they are very good quality. Not sure they are worth the regular price though. $279 is more reasonable. It says made for iphone on the box, the ringer should not be that low. the wind thing is very weird. I already returned and got a new pair because the ones I had didn't seem right. The cnet review is useless by the way. The guy acts like they are perfect. They aint.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
My Husband Loves These!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband for his birthday. He has hearing aids, and when he is on a plane trying to listen to a book or movie, he has to turn up the volume on his hearing aids so loudly to hear over the engine noise that he was afraid of further hearing damage. These headphones solve the problem! He can now hear what he wants to hear without threatening his hearing. I tried them on, on the plane and was absolutely amazed at how they drown out virtually all noise. They also fold so the case for them is not as big as I thought it would be. All in all, a great product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Giggly, Great! We're thrilled to hear that you are enjoying your new headphones. Thanks for choosing Sony. Carl
- Pros mentioned:Battery life, Sound quality
Loves These Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I’ve had audio products from several companies but I ended up going back to Sony. The sound quality is incredible and the noise cancelling works really well. I charge them on a regular basis but I really don’t need to with how long the battery lasts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferG, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl