Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Not Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not comfortable, I'm very unhappy with this product,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DukensleyB,
We regret to hear that you are not satisfied with the WH1000XM4. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
Amazing Headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent sound quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KateS, thanks for 5-star rating! We're thrilled to hear you're enjoying the industry-leading noise cancellation and the superior sound quality of the Sony - WH1000XM4. Their comfortable design and long battery life make them a perfect option for long-listening sessions. We hope you continue enjoying the headphones and thank you for choosing Sony! Regards, -Dominick
Comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and easy to use, good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user824037, Thank you for the positive review! We're glad you like the comfortable fit, ease of use, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great noisecancelling headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these on so many great recommendations from family and friends and am glad I did! I am currently in grad school and purchased these mainly for use while note-taking/doing coursework. However, they definitely get their use beyond that! Really great battery life as well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, awesome! We're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl
Excellent headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality headphones, very comfortable and provide superb listening experience at home, traveling or in a noisy office.
I would recommend this to a friendBrand response from SonyListens
Posted .HI Hedo,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best noise canceling headphones for a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise canceling headphones and at a great price for what you receive. Great experience with more pros than little to no cons.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanS,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Loving her Sony!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is loving her headphones and the advanced technology that it has! It has synced well with her Apple devices! She especially loves the sound proof that the device offers and being able to distinguish the instruments in the songs that she is listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MonicaP,
Great! We're elighted to hear that your daughter is enjoying her WH1000XM4 and how she can sync or connect her Apple devices to her XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco
Video editor headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best studio headphones for the price! I’ve tried dozens of headphones for video editing and these take the cake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DillonE,
Thanks for taking the time to share your experience with the Sony WH-1000XM4 headphones! We are really happy to hear that you find them to be the best studio headphones, especially for video editing.
These headphones are designed to provide comfort during long editing sessions, so you can work for hours without any discomfort. The battery life is impressive, giving you up to 30 hours of playback, which means you can power through your projects without interruption.
Thank you for selecting Sony!
Warm regards,
Estefany
Nice Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, but I miss the my old Beats Solo Pro’s ease of pairing with multiple Apple devices. I’m hoping these will last longer than the Beats (the noise canceling failed after two years with a loud buzzing in one year). I do appreciate the nice case the Sony headphones came with, and the cords should I need them. They are comfortable for a few hours, but then I need a break.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user359612, we're happy that you are enjoying our product! Thanks for choosing Sony. ~Earl
"Smart" headphones utterly stupid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. The "smart" features on these headphones are annoying enough to make me want to throw these things out the window each and every time I use them. Let's talk about "Speak to Chat". This setting detects when you're speaking, and turns off the device. Say you're wearing these in a work meeting and they're connected to your laptop - a reasonable scenario, right? They have a built in microphone after all. But when you go to speak or give a presentation, the device just shuts off. You need to go into the app on your phone to turn off the "Speak to Chat" feature that just suddenly broke your audio, only you can't just disable it, you have to first disconnect the headphones from your laptop, then connect to the phone so that the app can adjust the setting. Then after it's turned off, you need to reconnect to your laptop to continue your meeting. Good luck troubleshooting this on the fly. But you turn it off once, and never have to worry about it again, right? Wrong, "Speak to Chat" resets and defaults to "active" with each software update. This means at any time wearing these headphones you could speak and if there's been a software update, your headphones will just shut off. Touching and holding fingers to the right earpiece for 3 seconds, will enable/disable "Speak to Chat" feature, which I had to go to reddit to learn. A handy tip for disabling it quickly, but also a trap for accidentally enabling it. Everyone wants a wire they can just cut to kill this permanently, it is so incredibly annoying. And that is just one of the many absolutely terrible "smart" features that are totally unavoidable with these headphones. You need the app to operate these. The "Pause when headphones are removed" and "Automatic Power Off" features never work, so almost every time I pick these headphones up to use them, they're dead and need recharging because they've just been sitting on doing nothing since I last took them off. Can you use them while they charge? Nope! Lesson learned: the next headphones I buy will never use the word "smart" in any description, and they almost certainly will not be Sony. They are decent sound quality, so when they work, they're good. (PS: AFAIA, these issues are in the XM5 as well /smile)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Skillit, Thank you for your honest review. We appreciate your feedback with our WH-1000MX4 headphones as this will help improving our products. We hope that you continue to enjoy your headphones and should you need assistance with your Sony products, please reach out to us.
please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones ever, amazing sound quality, very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user496400, Thank you for the 5-star rating! We're thrilled to hear you like the amazing sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are one of the best headphones I had for a long time. I used to use the Apple headphones but they were too heavy for me to work out in them these are the perfect ones to work out in. The sound of them is the best out of any I had so far. So if you're looking for headphones these are the ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user493841,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Noise-Cancelling Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise-cancellation and very comfortable. My son absolutely loves them. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MomofBoys, Awesome! Glad to hear that you are happy with the WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
noise cancelling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling headphones. Very good comfortable and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user400069,
Awesome! We're glad that you appreciate the noise canceling capability, easy to use and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Constant connectivity failure is product killer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted so badly to love these headphones. They were supposed to be Sony's best ever, and I had *never* - in 40+ years - had any issue with Sony audio. The brand has earned my loyalty and trust. But the WH-1000XM4 has been a letdown of epic proportions. The pros: They're very comfortable and - when working properly - the sound quality is 9/10, perhaps even a 9.5 depending on what you're listening to. They're lightweight, yet solid state. They also have great battery life - I've used them 20+ hours without a recharge. The cons: Unfortunately, the above-mentioned sound quality is often compromised and there's no explanation for it. When watching TV in the office - I'm 9-10 feet away from it - the sound will suddenly warble for stretches of time, from as few as 10-15 seconds up to 3+ minutes. There has been less of that the past few months, but also, I have been using them progressively less and less, which could account for the apparent reduction. What's still happening with EVERY single use, however, are the dropped bluetooth connections. Whether I'm walking, working in the garage, or just sitting at my desk, the connection will drop and have to be manually re-started. It's extremely frustrating and today, I reached my wits' end. I turned them off for the final time and listed them for sale. I'm going to try the XM5s, however, if the same issues appear, I will be returning them immediately.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TreS, thank you for choosing and purchasing our product. We're glad you like the sound quality and comfort of the WH1000XM4. We're sorry to hear that you have an issue with the Bluetooth connectivity of your SONY unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html?search=drop
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
The goat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely found my perfect headphones, it is no coincidence that in all the tops they are first in everything, the noise cancellation is something incredible. On the plane I was able to enjoy my movies without noise. In short, it is the King of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user382628,
We appreciate the 5-star rating and we're glad to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Very good noise cancelling device
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device. Noise cancelling works very good. The touch commands are not very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpptauri,
Great! We are truly delighted to hear that you are enjoying your new Sony WH1000XM4 for its good noise canceling capability. We apologize if you are having some issues with the touch command of the headphone. You may find this link helpful.
The touch sensor control panel does not respond correctly
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an amazing buy! The sound quality is great and the noise canceling is even better!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JheanelleH, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl
not terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they havw pretty good noise cancellation, i di prefer the airpods pro 2 over these, just beacuse if the transparency mode that stays on continuously. as well as the accessibility since it is an apple device. the sony xm4 app that is used is slightly difficult to use. but that are ok, if you have the money id get them over airpods max, but not over airpods pro for the price unless you want over ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Emeline,
Thank you for the time and for sharing your honest review of our Sony WH1000XM4. We're glad that you like the noise canceling feature of the XM4. To help you navigate and familiarize with the headphone and the Sony| Headphones Connect app, please check this link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
M4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality noise cancellation is mid and it is kinda of light
I would recommend this to a friendBrand response from SonyListens
Posted .Hello StevenJ,
Thanks for the review and we're happy that you like the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco