Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
BTS approved!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for and I’m very happy with this purchase. The sound is awesome!! AgustD’s new album, Jimins’s album, Jhope’s album, Namjoon’s album, JK’s Dreamer and Vs Christmas Tree and Jin’s Astronaut sound superb!! All the little background stuff is hitting all in the right places. Thank you!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user219372, Awesome! Glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Excellwnt build quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave them to my wife for Christmas and i cant get them away from her. Irregardless of the type of music shes listening to they provide an excellent listening environment. I have the high end Bose 700 and the B&W over the ears and the Sonys provide the same quality of sound for a lower price. In the end its the listener who decides whether or not they like them. My wife loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREATSONYGREATSVC,
Awesome! We're happy to hear your wife's enjoyable experience with her new headphones. Nice to know you like the excellent build and sound quality of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Hype leads to disapointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont get all the hype. These are way overrated IMO. Noise cancellation is great sound is not great they dont play loud enough for my taste blue tooth calling is poor every one complaining I sound muffled. Im trading these in for something better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Marjie,
While we are glad to hear your satisfaction with the exceptional noise canceling feature of your WH1000XM4, we are really sorry if it didn't live up to your expectations. This is certainly not the news we'd like to hear from you. We greatly appreciate your feedback with the loudness/max volume of these headphones. As for the microphone or call quality, if you still have your unit, please perform a firmware update as it improves Bluetooth connection stability and improves the hands-free calling quality of these headphones. You may refer to the following link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If the issue persists, we also recommend performing the following steps to refresh the content of the headphones:
Resetting the headset - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initializing the headset to restore factory settings - https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Should you need more assistance, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for your purchase.
Sincerely,
Romeo
Sony Social Support
These R the Best Noice cancelling headphones EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Had no Issue with delivery, I love Best Buy, I purchase these headphones a little over a year ago, and they are great Noise Cancelling Head Phones, and are still great, They can pair with 2 devises at once with Bluetooth, The case they come in is Cool, I wear them everyday almost all day and they are comfortable and stable, nothing broke yet and I'm not that gentile with them, I recommended my headphone to a neighbor who needed to drown out her upstairs neighbors music and when I bought them they were only $250, now they are $350 which is a drastic increase in price, Just because you realized they were really good headphones from the feed back you were receiving doesn't justify charging and extra $100, that's just Greed Greed Greed, but they are worth the price, however, I suggest you not hike up your prices like that because if they were originally $350 I would not have purchased them to even give this glowing review. Now I know how awesome they are, and I would buy them again at this new Price, that's how great they are, I know the Price Point is High people, but you will not be sorry, you get what you pay for!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im2hi4u2clol, Thank you for the feedback on your experience with your Sony WH-1000XM4! We're glad you're enjoying the industry-leading noise cancelling feature, multipoint connection, cool carrying case, and comfortable fit your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones fit great and the sound was perfect. Great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blueray, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
Excellent Sony head phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise canceling M4 product is Excellent. I am expecting to new Sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IchioM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
Great for mowing the grass!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to work around the house and they work perfectly! Highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterK, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Look good work great! Super comfortable! Sound is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessi, we're glad you like the comfort and sound quality of the WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! Fits well , battery life great, sound is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi USAgirl, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay
High tech, with some drawbacks to consider.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'll start with the issues, because you already know these are superb headphones. Yet, sometimes I prefer my cheap $15 set. If you have wet hair, or if it's raining? these things will pause/play/pause/play all the time. I'd prefer mechanical buttons because of this. I'm not sure why, but with my bluetooth tv adapter, I'll have to pair it every time I turn it on with this headset, while my cheap $15 pair just has better software, and will pair instantly every time no issues. The noise canceling is second to none. Look at them though, if you walk through the airport wearing these, people will wonder whether you're a celebrity, or a Martian.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vance, Thank you for the feedback on your experience with your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. It's unfortunate that you're having connectivity issues with the headphones. Unfortunately, this model is not water or sweat resistant. Please be careful when using the unit in the rain or snow, in humid locations or when using the unit while you are sweaty.
With regards to the Bluetooth pairing issues, please make sure that the firmware is up to date, and please try to initialize the headset. Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
-Change the position or location of the unit or connected device.
-If the connected device has a cover on it, take it off to improve the communication distance.
-If the connected device is in a bag or in a pocket, try moving the position of the device.
-Place the devices closer together to improve signal transmission
You may try setting the Sound quality mode to Priority on stable connection and see if it resolves the problem.
- Launch the Sony | Headphones Connect app.
- Set the Sound quality mode to Priority on a stable connection.
Signal interference may occur when a Wi-Fi device is in use near the unit if they both use the same 2.4 GHz frequency band. To resolve the issue, try the following:
-Turn off the Wi-Fi function of the connected device.
-If a Wi-Fi device is in use near the unit, turn off its Wi-Fi function or use the device at least ten meters away from the unit.
-Use the unit as far away as possible from a microwave oven, ticket gates, other Bluetooth devices, or places that generate electromagnetic radiation.
Note: Turn off the noise cancelling function if you are using a noise canceling headphone.
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony Social Support
Amazing Soundproof Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are next level. They are a step ahead of all the competitors. The noise cancellation feature is impeccable. I would highly recommend these to the next buyer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user911478, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
Bluetooth rarely connects to the right device.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great, but if you pair these headphones to two devices, they will always choose the wrong device. You can be on a Zoom call on your computer and if someone calls on your phone—even if you don't answer it—these headphones will switch to your phone and not switch back until you've powered them off and on again. If you're playing music on your phone and open a browser window that autoplays sound, you'll have to restart the headphones, restart the music app, and then restart the headphones again. I've mostly solved the problem by never connecting these to my phone, or turning off Bluetooth in my phone when I'm using the computer. The microphone in these sounds a little bass and flat when used in Zoom calls, but it's fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike617Boston, Thanks for sharing your experience with us and we're sorry to hear about it. This is definitely not what we wanted you to go through. Kindly check the link below :
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
There are steps you can perform to resolve your concern. Please make sure as well that your device has the latest firmware update to enjoy all its features and to avoid any performance issues. Hope this helps. Thanks and regards, -Craig
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair of Sony - WH1000XM4 I bought. Since I really liked the first one, I wanted to get another one for my partner. Great sounds and noice cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user604770, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Great sound quality, bad for video conferencing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After reading different reviews comparing these headphones to the Bose Quiet Comfort, I opted to go with Sony. Pros: The sound quality is great which is no surprise with Sony. It comes with an app that lets you adjust the noise cancelling and a few other features. You can connect to two devices simultaneously which is nice. They are fairly comfortable with nice cushioning and fit snugly without being too tight. Bluetooth connects quickly and for the most part, seamlessly. The case is nice and sturdy and it comes with a USB C charging cord, a wired cord, and an adapter for airplane use. Cons: The switching back and forth between devices sometimes doesn't work. I really wish the app let you choose which device you wanted to connect to, but instead it just tries to do it by itself and won't always switch. The charging cord is comically short. I had to buy another and almost never use the one supplied. While comfortable, they do start to hurt my ears after a few hours of use. I haven't used them on a plane yet, but I imagine if I did I'd have to take breaks from using them which is a bit of a bummer because a big draw to high quality noise cancelling headphones is using them on long plane trips. My biggest gripe is using them in Bluetooth mode while video conferencing. They very often pick up interference and makes your audio sound tinny and jumbled to the point where people can't hear what you are saying. You have no idea this is going on because you can't hear the problem, but if you record yourself on Zoom or other platforms, the problem is very apparent. I've tried keeping my phone away which I hear can be an issue but it will still occur randomly. I've resigned to using the cord when on important calls because I don't want it to happen. It's really disappointing that Sony's top Bluetooth headphones hasn't worked this out. For my uses, I probably should have gone with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, thank you for your feedback. While we are glad you are satisfied with the outstanding sound quality, amazing noise canceling function, features, and stylish design of our XM4, we are sorry if you are encountering an issue with the Multipoint function, fit, and Bluetooth connection for video conferencing.
For multipoint function, depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
To ensure you get the most out of your XM4, please update its firmware to the latest version (2.0.7). The software includes key features, applications, bug fixes, and feature improvements. For instructions, please visit https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads.
For your comfort issue when using these headphones, please refer to the following link to isolate the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
For issue when using these headphones for video calling app, please try following the steps provided on the link to resolve the problem:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00250089
If this does not help, please email us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We will surely take note of your feedback as we always strive to make this a better experience.
Sincerely,
Romeo
Sony Social Support
BEST HEADPHONES EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Personally, i struggle with the noise around me while trying to focus. These headphones cancel noise like crazy, even without playing something. I use them for school and working out. They are better than the apple producs, and cheaper. I recommend these to anybody, they are my favorite!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan,
Amazing! We're glad that the noise canceling function of the headphones is perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great and comfortable to wear! Really happy buying this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShitalS, That's awesome! We're delighted to hear that you're satisfied with your purchase. And good to hear you like the comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Quality Headphones - Low Cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding head phones!! Great noise canceling. So happy to find these at a cost way less than other brands. Cheaper not always better but, in this case, not true. I tested against other brands and found quality of these to be outstanding. I win!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerW,
You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
4.25 years of wonder and worth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have served me well for four years now. They held up being dropped, being sat on, children, sweat, a festival, a protest, vacations, road trips, hot cars, TSA, TOOL mini concerts, bass guitar lessons, head banging, silent discos, rail riding. Everything. I have extracted every cent of value from these headphones. Fourteen people have bought these because I love them so much. Only now, 4 years and 3 months into my ownership do they need to be replaced. Friends. Don’t hesitate on these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ninjabi2548, That's really cool! Thank you for taking the time to write such an amazing review of your experience so far with your WH-1000XM4. It's wonderful to hear that they are holding up exceptional well throughout the years you've had them. By taking care of your headphones (including the earpads) and replace specific parts as need will give you years with the same set of headphones. Thank you for choosing Sony! -Jess
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these prior to a set of flights overseas and they were amazing. The endless crying babies and loud plane engines were no match for these Sonys. Highly recommend to anyone. They're also super stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SophiaH, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Worth the Money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical about getting these headphones but i'm so glad i did, the money was def worth itt. The noise cancelling works so well, and the sound doesn't leak at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lolingjo, We are glad that you like your new Sony wireless noise canceling headphones, especially their noise canceling feature. Thank you for your purchase. Enjoy! Vincent