Customer Ratings & Reviews

I love these headphones. I’ve had audio products from several companies but I ended up going back to Sony. The sound quality is incredible and the noise cancelling works really well. I charge them on a regular basis but I really don’t need to with how long the battery lasts.

The new Sony WH-1000XM4 headphones (I'll call them M4 for short) are the latest (and greatest) in the Sony noise canceling, over the ear lineup. The M4's are packed with high tech features that actually enhance the listening experience. The most important aspect of any set of headphones is their sound, and in this area the M4's excel. The M4's are absolutely the best sounding headphones I have ever owned. The bass response is good, without overwhelming the rest of the sound. Treble is clean and natural, and the soundstage is quite wide and detailed. I believe that the vast majority of buyers will love the sound of the M4's. As for other features, I use the DSEE Extreme, and the LDAC codec, and they do seem to improve the quality of most music tracks. I haven't used the 360 Reality Audio feature. It sounds interesting, but requires one of three music streaming services, none of which I use (the M4's come with a 3 month free trial to one service, so I may try one out later.) Another main feature of the M4's is noise canceling and it works quite well, and I don't feel any pressure on my ears, as with some other headphones that have this feature. That brings me to talk about the wear comfort of these headphones. My longest listening session was about 2 and 1/2 hours without removing the M4's and I experienced no pain or discomfort at all. The touch controls on the right panel have worked flawlessly so far, and are easy to learn. The call quality is also very good. At least one person I spoke with couldn't believe that I was calling with a set of headphones and not actually using my phone. These are the only headphones I would use regularly for calling. Now, I must come to the only complaint I have with the M4's. Set up of the M4's using my android phone (and tablet as well) and the Sony Headphones Connect app was easy, and it worked the first time. However, using my iPad Pro (2018 model, on iPad OS 13.6.1) the app would not complete the set up process, so I am unable to use some of the features of the M4's on my iPad. The touch controls, including activating Siri, do work so the M4's still sound okay, but could be better. That's about all I have to say about the M4's, but I can overwhelming recommend the headphones to everyone.

These headphones are perfect for me. I'm a basshead and these are great. They are comfortable to wear for long periods of time and the clamping force isnt that noticable for me. Ive used these for the gym and to climb and my ears dont get irritated with the sweat and all that. Overall great headphones for most applications, would recommend.

these headphones are the best i’ve ever used, and that includes beats! it was like i had never listened to music before when using these. you can hear everything, they are completely sound cancelling and their battery lasts for what feels like forever. i recommend them to everyone!

sound quality is good. noise cancelling is great for car rides and public transport. it's not perfect -- you can still hear some background noise like voices on the radio, etc -- but it ensures that you'll be able to hear and enjoy your music. would not recommend for gym -- they would get hot & sweaty, but they're perfect for everyday use and commuting because of their noise cancelling and long battery life.

I got this pair of headphones a month or two ago. So far I've been using them every single day. The sound quality is amazing, comfort with glasses also incredible, and the sound proof feature also amazing. I would recommend these headphones even if they cost a little bit extra.

Sound quality and comfort are amazing. Voice quality not so much. We bought these to use with our cell phones. Returned them because people on the other end of the line couldn’t hear us…said it sounded like we were in a tunnel. If you’re looking for extremely comfortable headphones to listen to music these are a great choice. If you need to use them to talk on the phone…keep looking. We ended up returning these and purchased less expensive headsets with a protruding microphone..not as comfy but people on the other end could hear us clearly. I was very tempted to keep them for air travel.

Very comfortable, last long, and is very easy to use. I enjoy adjusting the volume and switching back and forth between songs just by swiping on the right ear piece. The noise cancellation is good enough for me, though it seems to not block out speaking noises (i.e. higher frequency sounds) as much.

The new Sony headphones (I'll call them M4's for short) are the latest (and greatest) in Sony's lineup of noise cancelling over ear headphones. They are a feature packed, high tech, well made product. I may be old fashioned, but to me a headphones' most important feature is their sound, and in this feature the M4's excel. They are undoubtedly the best sounding pair of headphones that I have had the pleasure of hearing. The sound is clean and highly detailed, with a good wide soundstage. The bass response is very good as well. I believe that the wide majority of purchasers of the M4's will absolutely love the sound. I mentioned that these headphones are feature rich and the features all actually improve the sound. I like the DSEE enhancement, and in conjunction with the LDAC (which cannot be activated when the M4's are connected to two devices simultaneously) these headphones sound even better. The noise cancelling ability of these headphones is also excellent. I'm sure you noticed in the title of this review, the M4's are an excellent choice, especially for Android users. Why do I say this you may ask? This relates to the Sony Headphones Connect app. On my two Android devices, the app functions flawlessly the first time I downloaded and used it. Unfortunately I cannot say the same for the Apple product. I won't go into great detail here, but I can't get the app to open properly, so therefore some of the features that require the app to be utilized fully are not available. I am using iPadOS version 13.6.1 on my iPad Pro (2018 version). If you are on a iPhone or a different version of the OS, the app may work properly for you. Fortunately, the M4's still work without the app and they still sound very good on my iPad. Hopefully the app will be updated soon to correct the issue. I am basing my rating for the M4's on the basis of the product alone, not the IOS app, but I felt I should at least mention my issue.

i love them so so much the sound quality is phenomenal and noise canceling works wonderfully! only thing i dont love is they have to sit pretty far back on my head because otherwise theyd slip and fall off often! otherwise id recommend these to everyone! also the battery lasts ages ive had them for less than a month and ive only charged them once!

Saw these on TikTok and went to buy, the noise cancelling is so nice you don’t have to turn the music all the way up to hear it in loud environments, i also like that it knows when i speak so it turns off the noise cancelling and pauses the music so i can hear what’s going on. A lil scary how much you CANT hear with these on but they’re very nice 10/10 would recommend, good for the gym too

Excellent all around headphones. I bought them for a long flight and they did not disappoint. Comfortable for the long haul. Solid noise suppression and fantastic sound quality with great bass. I normally do not game using headphones, but these have quickly become my audio unit of choice.

these headphones are so amazing the noise cancelling feature truly works and I would recommend them to anyone. for the quality the price point is great. they connect to your device right away after they are turned on and the battery life is great

noise cancellation is so good that it freaked me out the first couple of times i used them, they're also really comfortable for me since i prefer over the ear headphones. i live in a loud household, these aren't completely foolproof but they do filter a lot of sound out so it makes working easier.

I switched from Airpods Pro to these and I am absolutely inlove with them.. I literally wear them everyday - at work, home and everywhere in-between. Not only are they very comfortable, the battery life is remarkable. I can listen to 8hrs of music for several days straight using active noise cancellation and not have to constantly keep charging them. I honestly regret not knowing about them earlier.

I love these headphones so much. They are comfortable. They sound good. The noise-cancelling features have literally been life-changing. If you have sensory processing issues and get overwhelmed by loud environments, these are for you. I love the voice let-through feature. I am so glad I bought these!

the best headphones on sound quality, noise cancelling and customizing settings thru the app plus they're so comfortable even whe u use them for hours and you can pair them with 2 devices at once, and who can beat the price for all you get compared to others on ear bluetooth headphones

The noise-cancelling is great. They charge super fast (20min from dead) and last a long time (like 12hrs) on one charge. Great for work. It's nice to have the app to configure things. Simple touch functions.

Treble to hard bass. These beauties rock the house! Worth the $$$. Clean sound that satisfies even the most picky of listeners.

Best headsphones ive ever owned. Great noise cancellation and sit on my head without falling off. Easily connects to bluetooth enabled devices and the touch pad on the right headphone is something I can no longer due without moving forward!