Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Excellent noise canceling headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best wireless headphone I have ever used. The sound quality is great. Light weight , easy to wear and Battery life is awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Watch, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing sound quality and superb features of your WH-1000XM4. Thank you so much for sharing your excellent experience and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Must try! Youn will be very happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and comfort. Highly recommend. Battery life far exceeded expectations. I would purchase them again! I had been loyal to Bose, no longer.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, trobertson! We're glad you are enjoying them. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Great headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2024 and it's still a great headphone that delivers crisp and clear sounds. I know there's an updated version, but this one still delivers and is cheaper than the updated one. Connecting to a device (or even devices) is seamless. Battery life is pretty good, can easily last a whole day and still have some juice left. Overall, it's a worthwhile investment and it even comes with a carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JoeyH! We're glad you are impressed with the sound quality and performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Absolutely the best over ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Any review that reads that these are the best headphones for the money is spot on. This from a long time Bose disciple. Great comfortable (even when on the wrong way for a couple of hours without realize it), absolutely great sound, and very good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cicero, Thank you for the awesome review! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and long-lasting battery life of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great all around sound with extra bass.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Bose 700 ANC first and wasn't satisfied with the bass response. The highs are second to none however the bass was really lacking. I returned them and got the MX4s. All I can say is wow! Sound quality is awesome and the bass is deep and loud. The app allows for adjusting the sound and I was blown away. Definitely a keeper. Bose does have the option in their app but it does little help for bass. The MX4s headset is great for plane flights. With all the noise on a plane, the MX4s block it all. The Bose 700s left me with a earache due to the air pressure, I didn't get that with the MX4s. Great job Sony! I fly very frequently and both headsets have their plus and negative. To me the MX4s do what I need them to do. I'm bass heavy so the MX4s are great for me and the 360 sound is amazing. If you like sound clarity with light bass; go with Bose 700s. If you want clarity and good punchy low end bass, go with the MX4s. Sony did a better job when it came to all around sound. That's my 2 cents.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Avarys2cents,
Thank you for an amazing review! We greatly appreciate how you like your new headphones when comparing to other brands in the market. It's nice to know how you are enjoying the unit especially its great bass sound and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been about 9 months since I’ve had the headphones, noise cancelling is very important to me and this fulfilled my expectations. I usually wear it on planes or long car rides and it helps immensely when I want to sleep.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Cancellation on these are crazy and the charge it really lasts a long time and charge fast
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jazmin,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the powerful noise cancellation and impressive battery performance of the WH-1000XM4. It’s rewarding to know the fast charging feature and long-lasting charge are enhancing your listening experience. Your feedback inspires us to continue delivering innovative audio products that truly enrich everyday moments.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounding headphones and comfy. I Use them for music, watching movies and playing games. Surprised at the versatility of these headphones. Battery life is great as well. Lastly the connect app is also a awesome feature to to be able to customize the EQ.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charleswiggens67,
Amazing! We're thrilled that you are enjoying the sound quality, comfort, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Very good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good, they are comfortable and sound really good. I read some reviews saying that they don't fit well for them but for me they fit really good and stay comfortable over a long period of time. The ANC is really good as well, i barely hear anything with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilboiled,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Thick, Solid, Tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after my xm3's died, they surpass the previous generation in every way. Easy setup, good range, excellent sound quality, and the battery is pretty good too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaelanC,
We are elated to hear that the WH-1000XM4 headphones have surpassed your previous generation XM3s in every way!
We specifically engineered the XM4 to refine the features our customers love, and it is fantastic to know you are enjoying the benefits of the improved sound quality and the easy setup. We also appreciate you noting the good range and battery performance, as we worked to maintain that reliable 30-hour playback while adding smarter features like Multipoint Connection and Speak-to-Chat. Thank you for choosing Sony and for sharing your 5-star experience!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
very comfortable with great noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and do an impressive job with noise cancellation. The sound quality is pretty good but not awesome. The bluetooth connection to my Samsung Galaxy S8 is decent, but could be better, but that's possibly the phone. Battery life is good. Overall I very much like these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bart, we're glad that you're enjoying the comfort and noise canceling function of the headphones. You can use the equalizer on the Sony Headphones Connect app to adjust the sound quality depending on your needs. The app also features a "Priority on stable connection" for better Bluetooth connectivity. Hope these steps improve your experience. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
outperforms the competition
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I debated between these headphones and the Bose 700 for many months. I bit the bullet when I spoke to someone in the store who spoke about his experience with these for the last year. I’m glad I listened. These are so comfortable and the noise cancelling is incredible. The audio quality is top notch, the automatic noise cancellation feature can be great when turned on. It will enable 100 percent when stationary and when it detects you moving it will allow all sound to enter to hear your surroundings. You can adjust the intensity of the noise cancelling on multiple levels and for multiple preset scenarios. Audio quality is consistent throughout every setting. I am someone who worked as an audio engineer for 8 years and this does not seem to color the sound of any audio. No extra bass, no harsh highs. Just perfect for comfort, quality, ease of use. Happy with this purchase and if you’re debating… don’t and go buy them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, we are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Just awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comparing this with my favorite headsets Beat Solo3, Beats Solo Pro, and SkullCandy Crusher, this Sony headset is the best! The noise canceling feature is very impressive. As soon as I turn it on, I hear a complete silence. No more buzz from my desktop fans. I love it! I can also walk away at least 3 times farther without losing signals or getting static noise. This headset is super comfortable. I think my head is slightly bigger than average women and the Beats headset just pinch my ears little too much. SkullCandy was nice, but the earmuffs were a bit bulky. I'm not into that Princess Leah headbuns style. This Sony headset is just right. Now I can stop looking for a better headset because I found one. I am hoping to find it in different colors. The color on the picture was a bit misleading. The actual color is gray and has no tint of cream. I was a little disappointed when I first saw it, but the headset itself is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marli,
You made the right choice with the Sony WH1000XM4! Your feedback about its color is greatly appreciated. We hope you continue to enjoy the amazing features of the headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have some of the best noise cancellation. The cord unfortunately does not have a mic but you can make calls with the bluetooth and the other person will hear you clearly, The plastic is sturdy and light weight. Battery life is good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Luna,
Thank you so much for sharing your amazing experience with our WH-1000XM4! We are extremely pleased to hear that you are happy and satisfied with the outstanding noise canceling function, sturdy build & lightweight design, crystal clear call quality, and long-lasting battery life of these headphones. We truly appreciate your input when using the supplied headphone cable.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Best headphones out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love these headphones!!! High quality sound, extremely comfortable, nice accessories including a case and charging cord. Very comfortable to wear and even worked around the house without them slipping or falling off which happens constantly with ear buds for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LadyDAllen,
We are glad you love the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Sound quality, Weight
SWEET PHONES ❤️
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony-WH-1000XM4 are truly a versatile head-phone for most genres of music. The noise reduction is SWEET ! Through a series of road testing and air travel application,I would recommend this head-phone. Light weight and a NICE battery capacity range, ROCK YOUR WORLD , rr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RocknRover, Great! We're glad that you love the sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
GREAT headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say enough great things about these Sony headphones! I did a LOT of research and analysis before making my decision. I compared the Sony with the Bose 700 and Apple AirPods Max. The price point alone was a significant factor in my decision. But there were other important reasons I decided on the Sony. The noise cancellation technology is excellent. I have used these on several plane rides and it cancels out all the background noise. However, when important announcements come across, the voice recognition technology allows for those important messages to come through. The sounds quality is what you have come to expect from Sony. Great sound and deep, rich bass. The battery life is excellent. And if you're running low, a quick charge gets you going again. Overall, these are exceptional headphones. My 2nd pair of Sony's and a great purchase for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FamilyGuy72,
Awesome! We're happy to hear you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality, WeightCons mentioned:Touch controls
Gets the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty good quality headphones. The one issue I have found is that the touch controls on the right headphone are not very responsive, and sometimes take 2 to 3 times to pause the music. The sound quality is good and they are light on my head. I also like that the storage case is compact as can be, and carries the essentials.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lumberjack,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, fit, and supplied case of the headphones. Your feedback about the touch controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/service?language=en_US.
Sincerely,
-Ralph
- Pros mentioned:Comfort, Sound quality
Small issues, but still great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My one gripe with these is that they sometimes cut out while I’m listening to music. The other thing is that when I’m connected to two devices (IOS), and I take a call, it messes with the whole system until I can figure it out. This could be my own user error so take this with a grain of salt. That being said, these are probably the comfiest headphones I’ve had the pleasure of owning. They might be plastic, but that doesn’t take away from the overall quality at all. I can wear these for hours on end without it hurting my ears or head (and it never has hurt…ever). The sound is great for a casual listener without trained ears, and I love the way they look. Overall, those small issues might take away from these slightly, but I would absolutely buy them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaV, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Very worth it.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. The noise-canceling is great, they are comfortable, and hold a charge for quite a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusuP,
Awesome! We're glad to hear that you like the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David