Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the noise cancelling they truly made everything around me dissapear unfortunately had to return couldn’t afford them at the time with the price after an unexpected circumstance but they were great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaF,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
It's unfortunate that the unit was returned. We hope you'll be able to enjoy our products in the future. Thanks for choosing Sony!
-Ralph
Good headphone’s
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, just wish it had a little more noise cancellation but with the music on won’t hear nothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaR, we're glad you like the sound quality of our product. We understand your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Great headphones!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All is great it works as intended great quality!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Fantastic! We're thrilled to hear you appreciate the great overall quality and performance of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
So worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm honestly so obsessed. I love these headphones so much. I use them every day and their battery life lasts FOREVER. Honestly in love!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello meltedbunbun,
Thank you for sharing your awesome listening experience with our WH1000XM4. We're very happy to hear that you are pleased with the audio quality and battery life of our XM4. Thank you for choosing Sony! - Marco
Awesome headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Love it!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belle, we're glad to know that you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
Better than Bose Quiet Comfort 45
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with these headphones. This is my first time not buying Bose and am very pleased with these. I heard a lot that in comparison to Bose QC45 version that these Sony XM4's had a slight edge over Bose. In my comparison, I agree, and am very pleased with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lucky,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good Not Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, I’ve been wanting OTE headphones and after I watched multiple videos and read numerous articles, I decided to invest the Sony M4. Honestly, if I were in my 20s-40s I would probably give these headphones a 4/5 stars, but now that I’m 52 I want to listen to music for appreciation of the artistry and musical instruments more than the bass aspect. These remind me of Beats by Dre when they first were released. Heavy bass, but I want to hear the percussion, strings, harmonica. With that said most people will really enjoy these headphones, but for me I just couldn’t really enjoy my listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageUser,
We appreciate your feedback. You can further customize your listening experience using the Equalizer feature from the "Sony | Headphones Connect" app.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Thank you for choosing Sony!
-Vincent
Qualidade de material e som
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fone muito bem construído, com uma excelente sensação de qualidade. Na questão do som, há um equilíbrio excelente em todas as faixas de som, não possui um grave muito forte, mas tem uma ótima definição de som e qualidade. O azul escuro é muito bonito e diferente, embora seja quase preto em algumas situações.
I would recommend this to a friendGreat sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Impeccable sound and noise cancellation. Whether you need it to get rid of the noise from gym equipment or some into your work this is the right headphone for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user642596, wonderful! We're glad you like our industry-leading noise canceling headphones! he WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
As advertised
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly as described. Look forward to my next plane trip and using this noise cancelling set! Not sure of the battery life as I have not used it enough to run battery down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user468832, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
Really
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelation is great and the sound quality is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TommyM, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
My dream headphones and I finally have them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I got myself these for Xmas, they are like swimming in music. It was like hearing songs I know and love for the first time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paloma, we're glad you are enjoying our industry-leading noise canceling headphones! ~Earl
Love my headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, only con is not for working out or anything sweat related. I tried and it was not great but great sound, among other things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaurynM,
Thank you for your purchase and we're glad that you like the audio quality of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy! - Marco
Do not recommend!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. Sound quality and noise cancellation are good, but my headphones had issues with the connectivity, battery, and charging for months until one day they refused to charge altogether. Sony sent me a replacement pair, but this new pair still charges on and off, and, even worse, they randomly disconnect and WILL NOT CONNECT BACK. This has occurred a couple times now, and the headphones won’t even let me do a hard reset until the next day maybe. Such a waste of nearly $400. I would return them if I could.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AE52,
While we are happy that you appreciate the sound quality and noise canceling feature of our WH1000Xm4, we regret to hear that you are having some connectivity and battery issues even with the replacement unit. This is not the news we want to hear nor the experience we want you to have. Please allow us to help and troubleshoot the concern. Here are some helpful troubleshooting link to resolve the issues.
The headphones do not charge (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
Charging cannot be done.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
Unable to make a Bluetooth connection.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html
Hope this helps and if you still need further assistance, please email the below information to socialsupport@am.sony.com:
Name:
BestBuy Username:
Telephone Number:
Model Number:.
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Marco
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are great. The sound cancelling is very good. They are easy to operate, take calls etc. well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Frank,
Great! It's nice to know that you are pleased with the noise canceling capability and how easy to operate your new WH1000XM4. It is really worth the price. Thank you for choosing Sony! - Marco
Best so far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they look very nice and professional, noise cancelling is 100% effective allowing for focus and blocking out distraction.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlexandriaD,
Nice! We're thrilled to hear that you can now stay focus on what you are doing, thanks to the superb noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
2 year review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Own this and the Bose QC35. In the first year of owning, worked great. ANC was great. Don't care for the speak-to-chat feature. This is slightly bulkier and "stiff" than the Bose headphones when worn. After 2 years, headphones started to make a loud, high-pitched noise. After researching, the band-aid for this is to switch from noise-canceling mode to ambient noise. This defeats the purpose of owning these headphones for me. Overall: Headphones worked great within the first year. But if you're looking for longevity, might want to look somewhere else. Sticking with the Bose which has been owned for 5 years at the time of this writing and no issues with functionality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, We're sorry to hear about the loud and high pitched noise issue that you're having with your Sony WH-1000XM4. This is usually not the case for our headphones nor the experience we want you to have. Please allow us to help you and turn this into a better experience. Let's try to isolate and resolve this issue by performing a factory reset and making sure that the firmware version is up to date.
To initialize/factory reset these headphones, please follow the steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Super great headphones, not the best for the gym.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been waiting to purchase these headphones for a long time and they are great and quality headphones. The touch control panel is a bit annoying at times, and it doesn't seem to be adjustable but you are able to turn it off. I do wish it was a tad more noise cancelling. I primarily purchased these to use in the gym which wasn't the best use for them BUT I bought covers for the ears that allow me to workout in them without ruining them. Overall, I am very happy with these headphones and I would recommend spending the money on them if you're looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielleH, we're glad you are happy with your new headphones. We're sorry to hear that you have an issue with the touch control panel and noise canceling feature of your Sony unit. For touch control issues, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html?search=touch%20control
If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Great for Music. Nothing else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation feature on this is insane. That being said, after having these for a while I noticed that while it is great for listening to music it is not the best for receiving calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berry,
Thank you for the 5-star rating and we are glad you like the headphones for music. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
Regards,
David
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Even with them being an older model. At this price point and the quality! It’s amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayT, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl