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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12497 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 611 Showing 12,201-12,220 of 12,497 reviews
  • Rated 5 out of 5 stars

    Best headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Even with them being an older model. At this price point and the quality! It’s amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayT, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    great headphones but have to purchase software(bad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very short and to the point. 1. The headphones sound great 2. on a scale of 1-5 I give them a 4 on Noise Cancelling 3. I am forced to purchase additional software to receive the full potential these headphones offer, which if I had known, I probably would have gone with the Bose Buds, In fact I am heading over to purchase a pair now to do a comparison 4. It was very easy to obtain a 0% interest for 12 months thank you for your help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones, especially for the price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always love the option for ANC, and these headphones are great for it! Highly recommend, especially at recent sale prices!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexK, very nice! We're glad you like our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good stuff, no issues here only good sound. A lot of money but pretty darn good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user519195, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! Easy set up! I also love how you can customize the sound as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hailey,

      Awesome! We're thrilled that you like the sound settings and user-friendly functions of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Outstanding headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones offer outstanding noise cancellation, excellent sound quality, and long battery life. Highly recommended for music lovers and frequent travelers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HannahS, thank you for this outstanding review! We are pleased to learn you're enjoying the WH1000XM4 industry-leading noise cancellation technology and their exceptional sound quality that you can enjoy for hours thanks to the long-life battery. We really appreciate the recommendation! Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Sony best noise canceling headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality. Noise canceling is a must of you are in a high Noise area like a plane. Programming is very cool in the app. Cons: after several "3 hours" pressure is felt needed break from it but a minute or 2 is all good again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yam25,

      We're glad that you like the sound quality, noise canceling function, and the Sony Headphones Connect app. Your feedback about its comfort is greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Suppress the Noise

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones surpasses my expectations. The noise canceling feature is the one I use the most.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DayniahM,
      Perfect! Thank you for your feedback and we are delighted to hear that our WH1000XM4 exceeded your expectations for headphones. It's nice to know that the noise canceling feature of our XM4 works well for you. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Amazing noise-cancelling and sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality from these is great over the wire and the noise-cancelling is as good as Bose. I took a flight seated right next to the engine on a 717 and as soon as the noise cancelling kicked on it was quiet enough to take a nap. My only complaint is the bluetooth doesn't always pick up calls correctly and I'll need to either reconnect or use speaker.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ns1900, We are so glad to hear that you are happy with the sound quality and overall performance of the noise cancelling of your new WH-1000XM4! Installing the latest software of the WH-1000XM4 will help improve the overall performance of the headphones, Re-establishing the connection between the source device and the headset and selecting HFP or HSP for the profile will help resolve the issue that had with the WH-1000XM4. I hope this helps!

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    Noise cancelation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelation, gives you a premium while wearing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SuhasD,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Solid noise canceling headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for headphones ahead of a work trip that was taking me cross-country go help drown out the plane engines and ambient noises. Though it’s not perfect, it makes a HUGE difference and the neighboring sounds diminished by like 96% (personal percentage). Definitely recommend. They are an investment but so so worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lola, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    great for the price youre paying

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these headphones in the black color for myself and this color for my partner, they loved the color and the overall performance of them. the sound is great and the noise cancellation is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user999094, That's great! We're delighted to hear that you are was impressed with the sound quality and with the noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound excellent. Battery OK, Noise canceling. I like this product so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldR, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying the sound quality and noise canceling of your new WH-1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was the best birthday gift for my husband. He works driving and now walks hands-free and noise-free.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user343376,

      Awesome! Thank you for the purchase and we're glad to hear that your husband likes the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    XM3’s younger, better cousin

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i can’t tell you how many conversations my mother has had with herself while ive had these on in the car

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user383156, we're glad you and your mother are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    So sound cancelling youll forget where you are

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope sounds. 10/10. The app lets you change hearing settings if youre walking down the street vs sitting inside

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alix, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Xm4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and very comfortable! The color looks white in the picture but in person it is more diluted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user371438, we're glad you like the your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definetly worth the money. Great for the gym and just relaxing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user358277,

      You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son lives his headphones. They are much better than the cheaper model of Sony headphones he had before

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmyG, thanks for choosing and purchasing our product. We're glad your son loves his new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first ever pair of headphones and I love them!! The sound is really nice and perfect for runs!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Olivia, we're glad you love your new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl Sony_US