Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, connectivity, noise cancelation and ear cup functionality. I bought them on sale foe $223. Yee-haw!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbrechnev, We're very grateful for this positive feedback! Good to know you love the amazing sound quality, seamless connectivity, excellent noise cancellation, and touch control feature of the earpads. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony wh1000xm4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's super comfy and has excellent sound quality. Noise cancellation is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User187738, Amazing! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
400
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast service plus good sound quality and soundproof Battery last long is a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miacp, we're glad you like the sound quality, noise canceling feature and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Heavy headphones, but quality you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really impressed with these headphones and bummed they didn't work out. They were my first investment in some serious quality headphones and the noise cancelling was incredible. I first tried them on sitting in my car in the pouring rain, and I put them on and there was SILENCE. The sound quality is good and makes listening to music really fun again. It's hard to resist the urge to move/dance along. Also the aesthetics of the headphones is really nice. The soft touch matte of the silver is beautiful, with the small metal accents. Makes you excited to wear them out and about. However, the wearability of these headphones isn't for me. At 1.15lb these are some heavy headphones, and as someone used to only wearing wireless earbuds, it's not comfortable to wear them for more than 2 hours or so. I'm impressed with Sony's quality, and I'm going to be returning for the Sony WH-XB900N instead as the weight is about half of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WPeters,
We're glad that you like the sound quality, material, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the weight and comfort is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i’ve ever had in my life. I’ve used the airpod pros, airpod max’s’, skull candy’s, you name it, but this headphones take the cake. You can change the sound to whatever you like whether it’s high bass, low bass, just voice, etc. Would recommend to anyone, don’t even think about the price just buy them, it’ll be so worth it in the long run
I would recommend this to a friendBrand response from SonyListens
Posted .Hello XaevinM,
Great! You made the right decision in switching to our WH1000XM4. We are pleased to hear that you are enjoying the awesome sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
Great Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, the sound quality is unbelievable. It pairs easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for that wonderful review, Musiclover!
We are absolutely delighted to hear that you find the sound quality on your WH-1000XM4 headphones to be "unbelievable." We put a huge focus on delivering a premium audio experience, so your feedback is fantastic validation! It's also great to know that the pairing process was easy for you.
Enjoy your music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Nice gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, good quality. Nice sound. Battery last for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RosauraL, Awesome! We are glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Decent headphones for music
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I purchased these headphones I was torn between these and the Bose 700. I went with Sony's because at the time they were less expensive than the Bose, but I am not here to compare the two. In terms of the headphones. The noise cancellation is good, it blocks out a decent amount of noise. 4/5 The sound quality for music is great, the treble and bass are pretty powerful and you can listen to any music genre without having to do some EQ resets. 5/5 The call quality is average, I will always default to my laptop microphone for calls. This is because the microphone sounds significantly worse, there's no crispness to the voice. 3/5 The ambient sound is weird for me, it does not sound like a passthrough and more like it picks up sound from the microphone and pumps it through the headphones. 3/5 The controls are average, my biggest pet peeve is when I set my headphones down I have to be considerate of how I lay them, if the controls touch a surface speak-to-chat gets enabled every time and when I am in a call it activates and I cannot hear people talking to me until I deactivate it. The surface is pretty sensitive, brushing with my hand when I adjust my headphones activates something (sound up/down skip forward/back). I think these are activated with pressure rather than electricity. 2/5 The case is nice, I like the compactness of the case and that it is somewhat rigid. Great for throwing in your backpack and traveling with. 4/5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rembrandt,
Thank you for sharing your on-point review of our WH1000XM4. Your honest feedback is highly appreciated and will help us improve our future products. For any touch control sensor-related issues, I'd recommend following the troubleshooting steps and guidelines on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
- Pros mentioned:Comfort, Sound quality
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Good sound and comfort. We take these everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG,
Awesome! We're happy to hear that you're enjoying the sound quality and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing headphones, great noise cancelling.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my wife as an Xmas gift, because she needed a set of noise cancelling headphones for work. These have quickly overtaken her Air Pod 3s as her preferred headphones because the noise cancelling is just so good. The only downside is now she can't hear me walk into the house, and gets mad when I just "appear" and scare her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user707497,
What a nice Christmas present! We're glad that your wife is now able to focus in her work, thanks to the noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned these headphones for just about 5 years work amazing sounds amazing once they go bad im buying another i cant even use other headphones they dont sound as good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonysauce, Great! We're thrilled to hear that they have served you well for five years and continue to deliver amazing sound quality. Your loyalty and satisfaction mean a lot to us. When it comes time to replace them, we're glad to know you'll be choosing the WH-1000XM4 headphones again. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones at a great price (on slae)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal on a great product! Got these headphones on sale for my daughter. She had multiple pairs of Apple Air Pods and every pair had one stop working after a few months. She really likes the look and sound of these. The noise canceling helps her concentrate when her roommates are playing their music or when she's studying in a common area.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyH, thanks for choosing and purchasing our product. We're glad your daughter is enjoying her new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Great Sound & Super Comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound is great and they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user206251, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love these!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling feature. Fits well. Overall a great headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodneyR, Thanks for leaving us such a great review on the WH-1000XM4! We are really delighted to hear you're satisfied with the incredible sound quality as well as noise cancellation and overall fit of your WH-1000XM4 Wireless Noise Cancelling Headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Love these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.super good quality and they are so comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hello anonymousj,
Great! We are very excited to hear that you are pleased with the quality and how comfortable to wear our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Great Headset!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and Easy to use with great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user291076,
Very nice! We're happy to hear that you like the sound quality, easy to use features and comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
one of best bluetooth headphones available
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent battery life and sound quality. Make every buck count.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user69420, great! We're glad you like the battery and sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony's on one once again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent. the sound quality is amazing, and the noice cancelling is simply unparalleled. I sat at my kitchen island, not 3 feet from the sink, and didn't hear it running for 30 minutes with the NC on. Planes are silent regardless of where you sit. Not the cheapest things on the market, but if you can swing the price, they are 100% worth the money. If there's any downside, it's the pairing and management through the sony Headphones app. Setting them up was confusing, but once you figure it out, you're golden.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GLJS, we're glad that you like the sound quality and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
10/10 recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. The audio is good and when you turn them on, you literally cannot hear anything around you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lynn, we're glad you are enjoying the noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user697416,
Amazing! We're glad that you are enjoying the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph