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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12498 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 614 Showing 12,261-12,280 of 12,498 reviews
  • Rated 5 out of 5 stars

    sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise cancelling features!!! the app is very easy to use as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NiktaR,
      That's awesome! We're glad that you appreciate the noise canceling feature and associated Sony app for your WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Would buy again

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellamy quality, very comfortable and high quality sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user278652, Awesome! We are glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent quality and value!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly Recommend this product! My daughter loves the sound quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User393482, Thank you for giving the product a perfect rating! We're glad your daughter loves the exceptional sound quality and great features of her new WH-1000XM4 Wireless Noise Canceling Headphones. Good to know your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Worth the purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really great quality and feel comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user293810,
      Awesome! We're pleased to hear your satisfaction on the overall quality and comfortability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Purchased twice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancelling headphones your money can buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user225120,

      You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality and customer service at Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Zack! We appreciate the 5-star rating! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Love’em

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and really cancel outside noises! Daughter loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BradleydS, we're glad your daughter is enjoying her new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it, holds really well on her head during work outs

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MiguelF,
      Great! It's nice to hear that your wife loves her Sony WH1000XM4. Good to hear that she can do her work out sessions without worrying that the headphone might fall off her head. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase I have made in the headphones department. I have the apple headphones and I can say the Sony headphones are better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nove, thanks for that 5-stars review!

      We are so happy to hear you enjoy your Sony — WH1000XM4! Those headphones come with so many features like:

      Noise Cancellation: The WH-1000XM4s are renowned for their advanced noise-canceling capabilities, which are often regarded as the best in the industry.

      Sound Quality: they are able to deliver a balanced and rich sound profile with deep bass, clear mids, and crisp highs.

      Comfort: specially designed for extended wear, with plush ear cushions and an ergonomic design that ensures comfort during long listening sessions.

      Battery Life: boasting an impressive battery life of up to 30 hours on a single charge with noise-canceling turned on, and even longer when it's off.

      Customization and Controls: The WH-1000XM4s come with customizable buttons and various settings that users can adjust through the Sony Headphones Connect app.

      Thank you so much for choosing Sony, enjoy your headphones!

      — Gus Sony_US

  • Rated 5 out of 5 stars

    Would Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been amazing, and the noise cancelling is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user627132,
      Thanks for your feedback and for your recommendation. It's nice to hear that you are enjoying your WH1000XM4 for having such an amazing sound quality and great noise canceling capability. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Wonderful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones yet, I would recommend to anyone looking for quality headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user311446, nice! We're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound and easy to use. I would purchase them again..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user737404,
      Thank you for purchasing our WH1000XM4 and for trusting Sony. We are truly happy that you get to use your XM4 easily and enjoying the awesome sound quality of your headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and can't wait to hear your fantastic review again! - Marco Sony_US

  • Rated 5 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones..i would highly recommend this to everyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Krodbrian,
      Thank you for your recommendation and we're happy that you like our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    love them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent noise cancellation great sound quality and aesthetic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user389122, we're glad you like the noise canceling and sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've Ever Owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound absolutely amazing. I'm not a fan of the motion controls, but... eh, it is what it is. Otherwise they are the best headphones I've ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the headphones best sound quality ever. would totally recommend!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KeilaP, That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 3 out of 5 stars

    Great sound but hurt ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing and the noise cancelling is amazing. The case is great and the headphones felt nice. I noticed when I put them on they would push against my ears and I was hoping it wasn’t enough pressure to cause pain. Unfortunately the ear cups are not deep enough for my ears so they put pressure on them after a short while causing pain and I had to return them. I was really hopeful they would work for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hendueagle, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you had returned your Sony unit. It is recommended to use slider to adjust the length of the headband for comfort. You may check this link for more information:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      We have our Support Team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We hope you consider Sony again. ~Earl Sony_US

  • Rated 5 out of 5 stars

    GREAT PRODUCT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product, out of all the others I've tried, most certainly is the most user accommodating. They have multiple modes and features with the headphones, and allow you to configure many of these features exactly to your liking, giving you the best experience possible regardless of what kinds of headphones you might prefer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ay2609, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great sound!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, smooth bass sound, with excellent noise canceling capability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user211566,

      That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the bass sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice v nice excellent quality best sound nice looking great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Akbersumar,
      Great! We are celighted to hear your satisfaction with the sound quality and performance of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US