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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12498 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 617 Showing 12,321-12,340 of 12,498 reviews
  • Rated 5 out of 5 stars

    Amazing headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. I have glasses and they are very comfortable for about 4 hours!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustWantSilence, Great choice! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Bear noise cancelling headphones out there

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones have been loving them for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rimisandhu, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great investment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and versatile and sounds amazing to the ear, picked these up on black friday and just love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Moises,

      Great! We're glad that you like the comfort, versatility, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Great headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of material are good, sound and volume are excellent, noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user128820, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Wunsch review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these headphones. Noise canceling is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user625866, we're glad you love our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter says they're awesome! Great for airplane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stovedog, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    They are great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones quailty is good and anc is superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony - WH-1000XM4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black As Advertised!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuy,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    headphone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little buggy, they randomly turn off sometimes. otherwise great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user926174,
      While we are happy that you like our WH1000XM4 headphone, we regret to hear that you are having some issues with it. Please allow us to help and troubleshoot this issue. You may check this troubleshooting link to address the concern about the headphone turning off randomly.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html#menu

      Should you need further assistance, please let us know. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Additional Information regarding your experience with the XM4:


      We're more than happy to assist you.

      Regards,
      Marco Sony_US

  • Rated 5 out of 5 stars

    Xm4 review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and they are amazing for working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GustavoG,

      Perfect! We're glad that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best you will ever get. Life changing sound.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget BOSE, THESE ARE THE BEST NO QUESTIONS ASK. I kinda gave up on Sony years ago, but Im a fan again, These are THE Ones. Congrats Sony. No , I dont work for them and I never give a review unless its the best! ,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mikey11,
      Great! Thank you for sharing your honest review. We are truly happy that you are pleased with the audio quality of our XM4. Thank you for choosing and trusting Sony again! - Marco Sony_US

  • Rated 5 out of 5 stars

    Big B

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my luxury pair of headphones. They fit my big head with ease.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nothanks,

      Great! We're glad that these headphones are perfect for your head shape. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best ANC Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing, definitely worth the money and a better value than the MX5s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi voidonions, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Dave S

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Love the clarity of the great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dave,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my son and he absolutely loves them. Noise cancellation works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackie,

      Great! We're glad that your son is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    I love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and noise cancelling is absolutely amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnanyaG, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    You won't regret buying these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These great! Just wait until they are on sale and then buy them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hebriewyn, we're glad you like our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Overall perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling, sound leaks bad, the leather for the ears are not good quality..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive headphones, great quality. Ordering online was easy and fast.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nat1,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with my purchase and the item itself. My husband loved his gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RoseB, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US