Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Ambient sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reading through the reviews posted about the Sony - WH - 1000XM4 wireless headphones. I do agree that they are high quality but lately get complaints from the person on the other end of my phone hearing background noise, meaning as I am using them for my job and answer calls with them, they can hear what is going on in my background instead of blocking that sound. I keep them on noise cancelation and I can still hear my tv talking in the background. The sound is good, it just doesn't cancel noise as I thought.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nonoise,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having the best experience with the noise canceling function and when using it for phone calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Your feedback when using it for phone calls is greatly appreciated. The headphones feature a Sidetone function. Ambient sounds or the sounds of the headset operation may be heard through the headset. This is not a malfunction.
In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Hype was not all that
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave into the hype, however didnt really impress me a bunch, still a great quality headphone. The app is just a bit annoying to fiddle around with but overall I don't regret the purchase. The part that didn't live up to the hype was the ANC, i thought it was subpar, unless its an issue with my set audio settings, which I cannot tell which settings would make it sound best. Overall would give a solid 9/10
I would recommend this to a friendSony BT headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent headphone for college, highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollegeHeadphone,We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Not happy: these are not good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are at best maybe an okay deal for the currently advertised Black Friday price of $228. I am unimpressed, and I have unfortunately waited too long to return this product. The noise cancelation is poor and inconsistent. The sound quality is poor, especially the highs and lows. Sometimes the connection is choppy eveb with the connected device just a few feet away. The touch controls are at times touchy and other times seemingly non-responsive. And having to use the app to turn features like speak-to-talk on and off makes this thing nonfunctional in an office atmosphere. I don’t get it. Maybe all these positive reviews for the latest sony noise canceling headphones are like the flood of positive reviews each time an iPhone is released--people trying to convince themselves they didn’t spend twice what they needed to for an at-best product. These headphones are offered as one of the top available solutions for those seeking noise cancelation and sound quality. I'm guessing the hardware bones might be there to make that happen, but it would take an epic firmware update.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CateC, We are sorry to hear about the issues you are having with the Sony WH-1000XM4 and it had to be returned. This is usually not the case for our Sony WH-1000XM4 headphones nor the experience we want you to have. If the effect of noise canceling is not sufficient or weak, performing the the troubleshooting steps on the link below should resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
To ensure optimal listening experience, fine-tune it using the EQ settings in the Sony Headphones Connect App. For additional troubleshooting steps, please refer to the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
And for touch sensor control panel issues, follow the troubleshooting steps on the link below to resolve the issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Also, the speak-to-chat function can be turn on and off without using the app. To enable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat activated”. And to disable the Speak-to-Chat, hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”.
And to ensure optimal performance. make sure the Headphone are on the latest software.
Sony's commitment to customer satisfaction is our top priority. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Regards,
Sam
Izza guud
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Wa wa wee wah. King in the castle oh look at the king in the castle with his new headphones. With these headphones you will be the king (or queen) of your own castle. And that isn't an exaggeration at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user569574, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Sony noise canceling wireless headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever heard. Extremely happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lifetimecardinalfanatic,we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, I would recommend this product. It’s great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Awesome! Thank you for your recommendation! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Good sound but extremely finnicky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound capability, but *extremely* finnicky. The ambient sound control and speak to chat features mean the headphones often stop playing and turn off noise cancelling on their own (even when these features are turned off!). What are otherwise great headphones are made annoying by being too smart for their own good. I hate to say if but if you're torn between these and Bose... go with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnT,
We do apologize for the inconvenience. If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. We highly recommend using the Sony headphone connect app regarding your concern. Ambient Sound Mode settings changed with the “Sony | Headphones Connect” app are stored in the headset. You can enjoy music with the stored settings of the Ambient Sound Mode even when the headset is connected to other devices which do not have the “Sony | Headphones Connect” app installed.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
best headphones on the market.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market. This device beats the Bose 700 in noise cancelling by very marginal amounts, but in my opinion, the faster speed charging, foldable design , and audio prowess is second to none. only con is that it has Bluetooth latency when playing rhythm based games so I have to use the wire. Its not marketed as a gaming headset so thats understandable. I use this headset for everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi astra,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great ANC headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone, Sound great and great noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi boh2133,
Awesome! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
The Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews I read said they were the best and they are!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, That's great! We're pleased to hear that you are loving your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones for everything 10/10 would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Capsick, Great! You definitely made the right choice. We're truly pleased to hear you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Sounds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and quality build.will purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice Bulldozer1962! We are so glad to hear that you are enjoying the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Carl
These are some great headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are some great headphones. Only problem I have is they keep Binging everytime Im in the gym . Don't know if I have defected pair or what should I do .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suede, Thank you for purchasing and choosing the Sony WH-1000XM4. We would like to know more about the concern that you're having with the headphones so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Sony Sound Proof Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a Black Friday Sale, and have non-stopped used it!! If you are looking for amazing sound proof headphone option, this is great!! Especially, with the Black Friday Sale price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Juliana1389,
Nice deal! Thank you for your purchase and we are very happy to hear that you are satisfied with the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My friend has these and loves them so i bought them And true to form they are perfect . I fooled around with ear buds which fell out all the time. Highly recommend The price is right.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user838496,
Thank you for purchasing our WH1000XM4 and for sharing your feedback. That's nice to hear that you are enjoying the superb audio quality and overall performance of our XM4. Good thing you switched to over the ear headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! Enjoy! - Marco
Horrible. Period.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I genuinely don't understand why people are giving this atrocity a 5 star rating. Perhaps they have not owned them for long yet. I've had these for over a year and I have never been more disappointed in such an expensive purchase. 6 months in, the headphones glitch out and there's a loud whistling noise that pierces your ear drums if you put them down and come back in 2 minutes. Powering on/off does not fix it, it just goes away after a few hours. So don't take them off without powering them off first or you will lose some of your hearing (this is the only method I found that works). If you want to use this for gaming with voice, good luck. It prioritizes the voice chat and makes the game or any other background sound (YouTube, music, whatever) absolute trash (I'm talking unbearable 90's foam headphones you get on an airplane in a plastic bag quality). I have cheap $10 amazon wireless earbuds that beat this for that purpose. Do not buy these, you will love them at first and fall in love with the noise cancelling and all the "cool features" and think they're amazing only to feel swindled after a couple of months. And good luck contacting Sony support, they will give you an FAQ link and tell you to suck it up. Also, if you don't believe me, look up the issues with these on Reddit or any forum and you will discover an ocean of tears. I'm only keeping/using them because of the price I paid and I cannot force my hand to throw them in the garbage bin where they belong.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Siber,
Thank you very much for your feedback. We're sorry to hear about your experience. This is not usually the case with our XM4. Please allow us to help you and turn this to a better experience. Kindly follow these steps to resolve the issue.
First, make sure that your headphone runs to its latest software version. If not, you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Then, pair your headphone with your device to see if that will resolve the issue. If not, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
Marco
Blows my other headphones out if the water!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best pair of headphones I have owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolJack,
Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Touch controls are horrible on headphones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, Much better than the Bose QC35s I moved from. However, I really, really, desperately, despise the touch controls and wish it was possible to buy high-end wireless headphones with buttons, but everything with buttons, including the QC45s, is significantly worse than these headphones. I guess we just have to learn to live with touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ET18,
Thanks for sharing your review and experience with the WH1000XM4. We understand your review about the touch controls. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
OK for listening, poor microphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for a dual use. First, as set of headphones for video conferencing that would help keep out the sound of various contractors and landscapers in the area. Second, as a headset for gaming and watching videos so that I would not disturb other members of the family at night. The sound from the headphones was good and the noise cancellation feature worked well. The controls were convenient and made sense. I could hear clearly even when the a landscaper used a leaf blower in the driveway next to my house. The microphone was a real disappointment. The sound was flat and tinny, with a lot of echo. None of the people that I work with thought that the microphone was at all usable. It was definitely not the computer or software, as switching to a different headset gave a much better sound quality. Also, I tried these headphones connected to my phone instead of my computer, and again the sound was flat and tinny. Overall, good as a set of noise-cancelling headphones, but not worth the price since you can pay much less for headphones that are noise-cancelling but don't have a microphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Moof,
We're glad that you like the sound quality, noise canceling function, and controls of the headphones. It's unfortunate that you are not having a complete experience because of the mic function. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support