Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
soo good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sooo good it was worth my entire paycheck heart eyes emoji
I would recommend this to a friendBrand response from SonyListens
Posted .Hi millipodd,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Too much bass good ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much bass for me but the noise cancellation is class leading
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angelo, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
My account was
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of all my grandson is very happy with it , and the cashier was so nice and he took the time to explain everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Idamay1934, we're glad you like our product! Thanks for choosing Sony! ~Earl
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could use the $400 gift card :)………………………………………….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelL,
You made the right choice! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall, but I had a bit of a problem when it came to making calls. My headphones keep disconnecting when I make calls, but other than that they're very good :)
I would recommend this to a friendGrips the head like a wimpy handshake…overpriced.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed at the build quality. The plastic, especially the top, seems flimsy and lacks any gripping strength…like a wimpy handshake.I watched a movie in bed and they moved off my ears when my head was on the pillow. The sound and noise cancellation are very good, but not $350 good. I see these as more in the $125 so…just call it overpriced in my opinion.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samuel,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of its fit and design. Make sure to adjust the headband for optimum fit and comfort. Your feedback is greatly appreciated.
In case you need further assistance with the headphones, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Very good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came in time, nothing broken Excellent headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiyaV, Awesome! We're very happy to hear that you're enjoying your Sony WH1000XM4. Thanks for choosing Sony! -Sam
Better than Bose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned 3 sets of the Bose over the ear top of the line headphones. I like these Sony’s better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MackD,
Awesome! We're happy to hear that you like the Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Stays put. Battery life is phenomenal. The noise cancelling works as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaW, we're glad you like the sound quality, comfort, battery and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
DOES NOT WORK ON MY SAMSUNG TV'S - AMAZING DEVICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One Fatal Flaw with Sony WH-1000XM4: It does not work with any of my three Samsung TV's. Sony support told me they never heard of this. Third level support put me on hold and then came back and said their interface is not compatible with (some? all?) Samsung TVs. I had to return the to Best Buy. Review searches shows many others have experienced the same problem and outcome. Poor transparency and wasted their time and mine. BUY THIS HEADSET if you do not use a Samsung tv. This is the most amazing headset I have used. (Beats, Bose, D-C) I will stay with what I have hoping Sony updates its product. I am more disappointed that it does not work than how inefficient and maddening Sony support was to work with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveSV,
Thank you for sharing your feedback on using your WH-1000XM4 Wireless Noise Canceling Headphones. While we're glad you like the headset, it's unfortunate that you're having issues with the headphones and it doesn't work properly with your Samsung TVs. We value your input and appreciate the feedback.
We regret to know that the unit had to be returned. We hope you will consider Sony again in a future purchase.
Should you need further assistance, please let us know.
You can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience.
Sincerely,
Jess
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought the black Sony Xm4’s ! And I must say the noise cancellation is shocking, as soon as I put it on my head everything in the back ground sounded like a blur. As far as sound? I have heard better quality in the beats by dres’ and once I heard great quality from those it makes these head phones quality so trash! These should be 140$ the sounds isn’t crisp or clean or clear , not even loud I was shocked, it all just sounds muffled. I like to hear sharp crisp sounds and contrast these had none in my opinion ! It’s only getting 2 stars because of the noise cancellation and the features it has is pretty cool. I returned them very quickly and gotten my money back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sonyxm4, We are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to sound quality and had to return the headphones. For low sound quality, we recommend following our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
We hope that you consider Sony again in your future purchases.
Regards,
Carl
Very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good comfortable and good battery life. Sound quality is also good even without noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user674497,
Awesome! It's nice to know that you are satosfied with the sound quality, comfortability, battery life and noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco
Super comfy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! Best thing to ever happen to me. I usually get headaches with other headphones and these relieved me so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KittyKat,
Awesome! We're glad to hear that you love comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so far, only used them once to set up. Bought for several international long flights coming up them hopefully I can give them 5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TawannaB, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl
Sony headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product and Best But was great with having them in stock
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebraS,
Awesome! We're happy to hear that you like your new Sony headphones. Thank you for supporting Sony!
-David
Buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so great I even bought my sister a pair and she loves them just as much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user105689,
You made the right choice! We're thrilled that you and your sister are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they are great just way too big for my head kept falling off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HalleB, we're glad you like your new headphones. We understand your feedback regarding the size of the earpads of your Sony unit. You can adjust the length of the headband using its slider. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
pretty good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancellation could be better, my airpods are better with noise cancellation but it gets the job done for blocking out people talking but i can still hear noise when on the bus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user488982
Thank you for sharing your honest feedback. We highly appreciate this one. You may find this link helpful about noise canceling not sufficient.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Perfect!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with the headphones, everything is functional, and the headphones are very versatile and compact. I Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, LuzD! We're glad that you are impressed with your new Sony XM4 wireless headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool noise canceling, they just personally didn’t workout for me they were too big and didn’t like how they fell out my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GezzelM,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. Your feedback about its size and fit is greatly appreciated. For optimum fit and comfort, make sure to wear the headphones properly. You may find this link helpful:
https://www.sony.com/electronics/support/articles/00282845
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph