Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality
Good Stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I my opinion, it's a really balanced sound. The bass isn't overwhelming, nice mids and highs. These made listening to HiFi music on Tidal a whole new experience for me. I'm not going to call these audiophile headphones but the sound quality for the price is really hard to beat. The build quality is nice and the app is user friendly. I'm already in Sony's ecosystem with my earbuds and I like the fact that it saves settings for multiple headphones/earbuds. The noise isolation is AWESOME! The ANC doesn't seem to have any effect on the sound quality unlike other headphones/earbuds with ANC. I noticed on my Bose earbuds, the ANC kinda messed with my equilibrium while the Sony's don't. IDK if that makes any sense but when I activate the Bose ANC it's like a similar feeling to ears popping on an airplane. I was originally thinking it was just between over the ear versus earbuds but my WF1000XM3's also don't, so it must be something Sony is doing different than Bose and others. My only 2 complaints are they aren't as secure on my head as other headphones. If I'm completely upright they're fine but if I lead forward or backwards they shift in either direction so working out with these is a no go and laying in bed with these is a little annoying. My other complaint is that they randomly turn off. I've chatted with Sony's tech support, done resets, but it still happens from time to time. Hopefully an update will fix this issue. It's few and far between so it doesn't bother me too much BUT it's still irking when it happens. I had similar issues with my WF1000MX3's but that problem went away after a few updates so fingers crossed. Overall, these are great. The pros out weight the cons in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kabukimono808, we're glad that you like the sound quality, its build, and noise canceling function. We appreciate your feedback about the fit and it turning off randomly. Rest assured that this will help us improve our products.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound qualityCons mentioned:Volume
Good for the plane
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these when I knew I was going to fly overseas, pretty good noise cancellation, could be a little louder but still loud enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisS,
Thank you for your feedback! We are thrilled to hear that the WH-1000XM4 helped make your overseas trip better with their noise cancellation.
These headphones are designed to deliver exceptional sound quality, long battery life and smart features like Adaptive Sound Control that adjusts to your environment.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Best headphones I have had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! I previously was using AirPods and since I am constantly on video calls, it was causing a lot of inner ear pain. These were a HUGE improvement. They provide noise-canceling without hurting your ears and fit over my larger head and glasses. Totally worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mgtibbits,
You made the right choice with the Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality, Weight
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone works great when you need quiet time for work/studying! I wasn't able to hear family members talk when I had the headphones on. I love the color and the sound quality is chefs kiss. long battery life as well and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tinonka, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent sound and battery life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noice cancellation. After multiple use battery still above 80%. Stays well on ear, even running/jogging. Highly recommend. Sony best choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, AJ843!
Thank you for your recommendation! We're truly happy to hear your satisfaction with the audio quality, noise canceling feature and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Sound is amazing, noise cancelling is the best I've ever heard. Very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LadonnaU,
Thank you for choosing Sony!
It brings us great joy to hear that you love the WH1000XM4 headphones. We're glad the sound quality, noise-cancelling, and comfort have made such a positive impact on your listening experience. Your enthusiasm truly motivates us to keep delivering top-tier audio products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I have them for over 3 years and it's very reliable and consistent. The sound quality is top notch. It's also comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaiS,
Thank you for the wonderful feedback! We are delighted to hear that you have been enjoying the WH-1000XM4 headphones for over three years and find them to be reliable, consistent, and comfortable, with top-notch sound quality. We appreciate your loyalty and are pleased they continue to deliver a great listening experience!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Amazing sound quality! They were easy to set up and connect to my phone, and the battery is amazing too!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrennR,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM4 headphones are delivering amazing sound quality, easy setup, and impressive battery life. It’s rewarding to know they are enhancing your daily listening experience so effortlessly.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Awesome product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works exactly like it says. It is very comfortable over my ears and the charge lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris19! It brings us great satisfaction to hear that your WH-1000XM4 is working out so well and that you find the fit comfortable for long listening sessions. We're glad the battery life is keeping up with your needs!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Sony Excellence
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had Bose, I've had Beats, I've even had JBLs. Nothing beats the sound quality and noise cancelation of these headphones. The battery life is great and these were super easy to pair and update to my Galaxy S20. The touch controls can be a bit finicky at times, but nothing too major.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse, You've made an excellent choice! We're very happy to hear you're enjoying the excellent sound, long-lasting battery, easy Bluetooth pairing, and industry-leading noise cancelation of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great sound and comfort, poor noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and super comfortable! The battery is also amazing! The only reason I took off a star is that the noise canceling is not the greatest. Even with all the settings optimized for the best experience, I still find myself being able to hear what’s around me. Additionally, I have been told that others can hear what I’m listening to even if the volume isn’t that high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPedro, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. We understand your feedback on the noise canceling feature of our product. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, it has good sound and the battery is durable.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Happy with my purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, sturdy and great sound quality. The swipe features are pretty cool also. they get a little hot though when you have them on for long periods so i used them through the hood of my sweater when i was on a flight last week. Even with that I would still recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawson, thank you so much for the fantastic review! We're immensely pleased to hear that you're enjoying the comfortable design, great sound quality and swipe features of your Sony - WH1000XM4. It sounds like they're certainly a great fit for your needs. We also appreciate you mentioning the heat buildup during extended use, that's a helpful feedback, and we're glad you found a creative solution during your flight! It means a lot to us that you'd still recommend them despite that. Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Battery life, Sound quality
Great price for a great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is perfect. The charge lasts a long time as I use them everyday and for several hours a day. I highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the high recommendation, Valdez!
We are so pleased to hear that your WH-1000XM4 headphones are delivering the perfect sound you were looking for! Since you use them for several hours every single day, it is great to know that the battery life is reliably keeping up with your lifestyle. We designed these for long-term comfort and endurance, so it's rewarding to hear they have become such a dependable part of your daily routine.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best Headphone Ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is amazing!! I bought this product while it was on a flash sale, and this was one of the best investments I have ever made. The headphones sit comfortably on your ears, the sound quality is smooth with a sturdy bass, and the noise cancellation is astonishing. The battery life is great too as it can last for almost 20 hours for me. I mainly use it for the gym, and I could go on without charging it for a whole week. With a built-in swiping feature, I am also able to skip through songs and hold down the headphone to muffle the music and listen to outside noise. I highly recommend this product to anyone looking to buy nice headphones for a decent price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JunY,
You made the right choice! We're glad that you like the comfort, sound quality, noise canceling function, battery life, and touch controls of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great Quality Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones are truly noise cancelling. I love wearing them as I teach online and have many papers to grade. Well made quality headphones, very comfortable, great sound. Turn off automatically to save battery when I take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello happycamper, We are glad to hear about your awesome experience with your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best investment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well, excellent noise cancellation, great sound quality with an emphasis on bass, and long battery life. While still a strong choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Osiris,
We are thrilled to hear that you've had such a positive experience with your WH-1000XM4 headphones!
It sounds like you're getting the most out of their key features—the industry-leading noise cancellation, the rich sound quality with emphasis on bass, and the exceptionally long battery life. We agree that they remain a strong choice for premium listening.
Thank you for taking the time to share your feedback and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
I like them very much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was choosing between the Bose 700 and the Sony WH-1000XM4. I checked professional reviews for both and thought the Sony was a little ahead, plus price was lower than the Bose at the time I bought it. It is an excellent headphone, and don't regret choosing it. I like it that is wireless, the battery last for days, on the kind of use I have for it. I use it for Zoom meetings, for listening to music on my laptop, and to watch videos and listening to music on my phone. Noise cancelling is excellent, and has other alternatives that allow me to listen to my surroundings. Added to that I like the feature that allows me to pause the sound on he headphone by just putting the palm of my hand on the right ear headphone, so I can talk to someone or listen to anything that might be happening around me. Also I like the feature that I can control the volume, pause songs, advance to another song and more by gesturing on the right ear headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jair! Awesome! We are so glad to hear that you like the sound quality, noise cancelling and amazing features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Sony Wh1000xm4 you may be stolen but will be rem….
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I miss them so much! I recently graduated college with my masters and love using them to study or simply being deep in thought with the ANC feature. However they were stolen. Now I only have the memories of studying together, getting ready for football games, long walks, and helping me with my mental health. Holding one hand on one ear cuff was a killer feature so I can talk and hear my surroundings. I highly recommend and I know the M5 may be even better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JevionteN, Thanks for sharing your experience with the Sony WH1000XM4. We're sad to hear that your headphones we're stolen. Unfortunately, Sony headphones do not come with a tracking device technology to track when lost or stolen. We highly recommend contacting authorities to report this incident. On the other hand, we appreciate that you'd recommend this headphones to other and we hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig
- Pros mentioned:Bass, Battery life, Sound quality
worth the investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s definitely comfortable even when you’re working out, the audio quality is very good and I love how you can play around with the bass features. battery life is very good. it’s definitely worth the investment especially when you want to mute the world around you and just listen to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erikhdz0001,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph