Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Useless for online calls.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones sound OK. Via its app, you can fix the equalization. Useless for online calls. They disconnect mid-conversation and you only know after you see the other parties' mouths moving but you hear nothing. I turned off all automatic options per some user forums and they still disconnect. Having paid $350 for a basic function like being able to call others when working remotely, and not performing appropriately even on such a basic task, is ludicrous.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi alobosk we're sorry to hear you're having an connectivity issue when using it from online calls. If you don't hear the caller or the caller doesn't hear you during mid conversation, please try these steps. Be sure to check if the issue still occurs after each step.
Turn the headphones off and on, and then reconnect them to your computer.
Restart the computer.
Reset the headphones.
Initialize the headphones. REF: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Note: Depending on the computer or app, the headphones may not work as expected. In this case, try different apps or a different computer to determine if the issue is with the headphones, the app, or the computer.
Also, please make sure that the firmware is up to date.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
GREAT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good, i gave them as a gift to my brother and he uses it everyday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LissethC, Awesome gift! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
not long lasting headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i bought these headphones 2 years ago and i’m telling you, do not get them. i know they are popular and they look good but these headphones stop working out of nowhere! first they didnt want to connect to my phone and then a couple days later they don’t want to charge at all. and it’s not only me, there is tons of people with the same problem like mine. again do not get these headphones if you want to save your money, they will stop working on you out of nowhere!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoB, We are sorry to hear that you are experiencing issues with your WH-1000XM4. We'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great headphoneeess hahah love the purchase!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user353954, We happy to hear that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Ok sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone sound OK if it is comfortable the quality is OK but has trouble shutting off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bigirish, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality and comfort of the WH1000XM4. We're sorry to hear that you have an issue shutting off your SONY unit. To turn off the unit, press and hold the (power) button for about 2 seconds until the indicator (blue) turns off. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752826.html?search=turning%20off
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
2 Headsets failed the exact same way
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones when they work. Like clockwork they seem to fail every 1.5 years, even with careful use. Had it replaced by sony once but they refused to replace the second headset that failed in the exact same way, after about the same time as the last headset! Basically, the noise cancelling fails, creating feedback in one (or both) of the headphones. The feedback isn't just a background noise, it is a piercing, as loud as the headset can produce, constant tone that happens every time the headset is turned on! You can "circumvent" it by turning off noise cancelling, but the setting won't stay after you turn the headset off, so you have to disable noise cancelling every time your turn it on, with the piercing noise. Great headphones, but unless you're willing to buy them every 1.5 years, not worth.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DevonH, We're sorry to hear about your headphones. This is definitely not what we wanted you to experience. Please allow us to help you and turn this to a better experience. Kindly follow these steps to resolve the issue.
First, make sure that your headphone runs to its latest software version. If not, you may check this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize the headphones.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Then, pair your headphone with your device to see if that will resolve the issue. If not, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist you.
Regards,
-Craig
Blutooh sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the blutooth wireless connection starts to die after initial use. I thought it was a defective unitand exchanged it for another one. What happens is the signal starts fading in and out with garbbled voices and long periods of no sound. I continually paired unit to make there a good connection and that made no difference. I then went to the instructions and prepared it as per instructions it did the same thing. My $30 blutooth earphones have a better connection than these $350 headphones. Sony, this is a major defect otherwise the headphones are great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cowboy99,
We regret to hear that you are not having a complete experience because of connectivity issues. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00097458
If still not resolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Sony headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones the best headphones greatest headphones ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineGorman7, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, battery life seems lower than advertised
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dhop33866, Thank you for giving the WH1000XM4 a perfect rating! If the duration of the battery is short or significantly lower what is advertised, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There the best headphones I bought my daughter, she really loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Redrose! We are so happy that you are satisfied with the exceptional performance of the WH-1000XM4. We are also thrilled that your daughter loves these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing with my Sony NW-ZX2!!!!!! Definitely recommend picking these up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarlonTorres, Great! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Sony - WH-1000XM4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shrilen,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Boss
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are good, my daughter is happy, she liked them a lot
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, LuisD! We're glad that she liked her new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Good service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Twas good very good very very good love the service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheTimeTraveller. Amazing! We're very happy to hear you had such an excellent customer service experience and thank you for giving the product a perfect rating. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for Christmas gift. Arrived on date requested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MonicaB, This is a fantastic Christmas gift idea! We're glad to hear that it arrived on time. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved this gift for su early birthday☆○●□☆■
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi STAR03, This is a great Birthday gift idea! We're very happy to hear your son loved his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Only good thing is the ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't get all the positive reviews; I'm not a fan. Pros: * Good active noise cancelation * Good EQ settings in the app (mitigates con #1 a little) Cons: * Sound like you're listening to music via a speaker under a pile of pillows * Mic similarly sounds like garbage for calls * No mute switch
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NonpartisanTechie,
We're glad that you like the noise canceling function and EQ settings of the headphones. It's unfortunate that you are not having a complete experience because of the sound, call quality, and no mute function. Your feedback is extremely important to us and is very much appreciated.
For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).
For sound quality, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-When using a video calling application on a computer, switch the Bluetooth connection to HFP or HSP with the computer. During a video call, sound quality may become low due to the conditions of the communication line.
-You can also check the settings of the app that you are using for mic sensitivity if available.
The mute function is not available on the headphones. As an alternative, you can check your source device or the app that you are using for a mute function.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
-Ralph
Great noise cancelling, terrible for phone calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware. If you are buying these and expecting to make phone calls with them, the noise level heard by the party on the other end is too much. I have a set of Optium Audio ear buds (knock off Beats) and my wife said they sound exactly the same when calling her. However, the noise canceling feature and listening to music is awesome! But it does not serve my purpose so they'll be going back. One day is all I have had them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PhoneCallsAllDay,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are already looking to return the headphones because of the call quality. Your feedback is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). If you still have the headphones, these steps may help improve your experience:
-Re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying the new headset with latest technology that’ Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Raghavendra,
Perfect! We're gald to you are enjoying your new headphones. We always strive to deliver the best quality with our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life could be a little longer.............
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cj21,
We regret to hear that you are not satisfied with the battery life of the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The battery life of the headphones may vary depending on the settings and conditions of use. You may refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP1000466396.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph