Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
meh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working about a year and a half of using it, left side started making a horrendous screeching sound. on reddit a lot of folks have this problem.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bella, we're sorry to hear that you have an issue with your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great Sound, Trash Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these for a few months and the sound and noise canceling features are Outstanding. Today I removed the headphones and one of the ear cups broke and dangled by the internal wire. Sad to toss $300+ in the trash.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MrJay, While we're glad you like the great sound quality and noise canceling feature of the WH-1000XM4, we regret to hear that one of the ear cups got broken. This is usually not the case for our headphones nor the experience we want you to have. Our WH-1000XM4 headphones have a robust design which helps prevent any type of breakage under normal use. Unfortunately, the limited warranty of your WH-1000XM4 does not cover any kind of accidental or physical damage. For further assistance, please take your headphones to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below. Thanks.
https://us.esupport.sony.com/support/s/service?language=en_US
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Already looking for a replacement
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well constructed and comfortable, but the usability sucks. Oh, did you stretch and tap any part of the headphones? Call ended. Did you take them off one of your ears to put on a mask? Disconnected from phone. Muted, or some other bs that you didn't want to happen. My old Bose has tactile buttons and I didn't realize how much I wanted that. Also, adaptive noise cancelation is sooo bad. It shouldn't ever adjust what the "noise cancelation" level is, but it does. You can turn it off with the app so you don't get endless headaches, but still. I will be replacing these with something else soon and will certainly not recommend them to anyone else ever, unless I dislike them. Was going to give 2 stars, because when they do work, they work well, but the fact that I feel like I have to replace them and I've only had them for 3 months dropped it to one star.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, While we are glad to hear that you are happy with the comfort of the WH-1000XM4, we are sorry to hear that you are experiencing issues while using them. We would like to get in touch with you to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. If the headphones keeps on disconnecting from your phone, please set the headphones to Priority on stable connection mode using the Sony Headphones Connect app.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Good noise canceling; bad for calls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great at noise cancellation but no one can hear me when I talk to them on these. They say I sound "far away." Not sure if this is a defect with my particular product or a more common issue? I am thinking about returning. For the price, I do want to be able to talk on the phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leah,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you already looking to return the headphones because of the call quality. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). These steps may also help when using the mic function of the headphones:
-Re-establish the connection between the source device and the headset.
-Select HFP or HSP for the profile.
-You can also check the settings of the app that you are using for mic sensitivity if available.
Hope this improves your experience. If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Battery problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have problems with the battery. I have been using it for 1 year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, We are sorry to hear that you are experiencing issues with the battery of your WH-1000XM4. We would like to ensure that you get the best out of your headphones. May we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Carl
Had to return
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly had to return. Thank goodness for Geek Squad but it was an added cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We regret to hear that the unit had to be returned. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Exclusive Blue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this at best buy for the exclusive blue color.
I would recommend this to a friendReally good headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones, had difficulties with bluetooth yet they are still worth the investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilacdrms,
Thank you for this honest review of your WH-1000XM4. We're glad you like the exceptional sound quality and overall features of your headphones. We're sorry to learn you had difficulties on some functionality of your headphones. Your feedback is greatly appreciated.
If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Earphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They work very well, but the setup is somewhat complex, with the TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bindiwacket,
Thanks for sharing your review and experience with the WH1000XM4. We understand where you are coming from. Help guides and manuals are available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/results?query=tv
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Issues with microphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphone has high sound quality and noise-canceling, but its microphone is the most disappointing I have ever encountered (low quality like very cheap headphones). The Bose 700 is definitely the better choice between the Sony wh-1000XM4 and the Sony wh-1000XM4.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sina, while we are glad that you like the sound quality and noise canceling function, we regret that you're having an issue with the microphone. This is definitely not the experience we'd like you to have with our products. We'd love to help you troubleshoot your problem and turn this into a better experience.
Please make sure to update the software (via the Sony Headphones Connect app) for optimum performance.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002929020.html
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Love them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the money when they’re on sale! Great quality and sound is awesome. I love them for studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emely, We're glad to hear you feel that the WH-1000XM4 is worth its price! And good to know you're enjoying the great sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Low battery life/cheaper material
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many years of having the wh-1000xm2, i decided on buying the later verision of the sony product. Unfortunately, the battery life is terrible. wh-1000xm2 lasted longer and was made of better material.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for the feedback and we're sorry to hear that you're not impressed with the battery life of the headphones. The usage time varies depending on the setting or how they are used. May we know how long does your new headphone battery last? Make sure to fully charge the headphones before using them. You can also turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. This can help conserve the battery life of the headphones. Make sure as well to update the firmware of your headhpones. Hope this helps. Thanks and regards, -Craig
Don’t waste your time or money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy these. Wired.com suggested them because they were on clearance. Wired admitted, and I agree, that there are no functions that make sense or can be controlled. When you accidentally touch the ear pad it skips, reverses or replays a song. When you intentionally touch them and want it to do something, it doesn’t. Battery life is poor after a few uses. You don’t know if you’ve turned the headphones on or off. Sound and noise canceling is decent, both rated high by myself and Wired. But you literally have no control or understanding over the function of the headphones. Don’t waste your $, buy a product with good sound and easy controls. And without clearance they are overpriced.
No, I would not recommend this to a friendOutstanding headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones! They are comfortable and have good sound and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user229819, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony Xm4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great sound quality and customization. perfect amount of bleed. battery life is wtvr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEBOP, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM5 is bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The transition from the XM4 to the XM5 model appears to be a step backwards in terms of product quality, according to some user feedback. The XM5, while equipped with an array of advanced features such as multiple drivers, microphones, and processors, seems to have compromised on the build quality and material selection. One of the notable changes is the reduction in padding on the headband, which could potentially impact user comfort during prolonged use. Furthermore, the overall build quality has been described as subpar, raising concerns about the product's durability and longevity. It is indeed perplexing that a brand with Sony's reputation for quality and innovation would release a product that some consumers perceive as inferior to its predecessor. The essence of a successful product lies not only in its advanced features but also in its durability and user comfort. Therefore, it is crucial for Sony to address these concerns in order to maintain its standing in the market.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JoshT, we appreciate your feedback regarding our product. The Sony WH-1000XM5 and WH-1000XM4 are both excellent noise cancelling headphones, but the information below are some key differences and improvements of the XM5 over the XM4:
Design - The XM5 have a new design that is more angular and sleek than the XM4. The XM5 lightweight headphones are beautifully finished in newly developed soft fit leather. It also features stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Sound quality - The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound.
Active noise cancellation - WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Overall, the Sony XM5 are a significant improvement over the XM4. They have a better design, sound quality, ANC, and battery life.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great noise cancellation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation. Works great for music, traveling and virtual work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LilLil, Awesome! Good to hear you like the great noise cancellation, works great for music, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Not comfortable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have excellent noise cancellation and sound but I can wear my old Bose QC25 all day without noticing. These just grow uncomfortable after an hour.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander, thank you for your review. We are so sorry if you feel uncomfortable wearing our WH-1000XM4 after an hour. This definitely not the experience we wanted you to have on our premium headphones.
The WH-1000XM4 has a self-adjusting headband and soft cushioned earcups that cover the whole ear. You may try adjusting the headband slider so that they cover your ears. This will help give you more personalized comfort.
You may also find the information provided on the following link helpful:
Why do my ears hurt when putting on and wearing headphones? - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
I understand that this may not fully resolve your issue. If there’s anything we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details so we can better assist you:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you and thank you for choosing Sony!
Best regards,
Romeo
Good audio in, microphone is garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone does not stay connected over bluetooth (PC and Phone). The noise cancelling is great, but they should strip the awful microphone and sell at a lower price point.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Akropop,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that that mic quality is not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review.
~Ralph
Buy them if you can find them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class by a wide margin. A comfortable cone of silence.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user948760, You've made an excellent choice! Good to hear you like the comfortable fit of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam