Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Very nice headphones but the BTH connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very nice headphones with excellent noise cancellation qualities and I originally purchased it bc of the awesome reviews I’ve seen online however I don’t know if I’m the only one experiencing this but sometimes the headphones will unconnect randomly and if you use the duo connection for two devices. On most occasions the headphones will first connect to the other device before the one you want to if that other device is close enough. I use an iPhone XS Max and an iPad Pro 3rd Gen as the two devices I use the duo connection on. I found that this problem usually gets solved when you turn off this feature but because I use it so much and find it inconvenient to turn it off and on through the Sony app before using the headphones I just deal with it (that or I just move my other device really far away so that it won’t connect to it). If it weren’t for that I’d give these headphones a full 5 stars but yeah this is basically the only problem I had with them. Leaving on a good note though these headphones have the best battery time I’ve ever seen having upgraded from my regular airpod pros. After 5hrs of use these headphones still have enough juice in them to go another 3hrs! Def recommend to anyone looking for a good noise canceling headphones with long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sarah, Thanks for sharing your experience. We're glad that you like the impressive battery life and noise cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Anyhow, we are sorry to hear that you're having concerns with the Bluetooth connections. This is not the experience we want you to have. If you haven't yet, please try resetting and initializing the headphones. Please check these links to reset and initialize the headphones. To reset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html To initialize: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html Additional information below : https://www.sony.com/electronics/support/articles/00249936. Hope this helps. Regards, -Craig
The best noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought an older version of these headphones years ago. Somehow they have improved the quality of the sound produced. With the multiple ways to hear ambient sound when needed, this model will stay my favorite. The battery life is also second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrik, Thank you for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling. Very comfortable headset. I use them during sleep and can’t hear any outside noises and stay on through the night. Battery life lasts long.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Philver! We're glad that you are impressed with the noise-cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! -Craig
Amazing sound. Great device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and user interface makes this headset easy to use and enjoy. The battery life is phenomenal. It feels light on your head and it’s easy to store and carry around especially when traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyceA,
Thank you for the 5-star rating and we are glad you like the battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
Craig
Great headphones! Just one problem..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are of superior build quality. There is an issue that arises with extended use, or more specifically, extended use with too much pressure on the earcups. Earwax manages to penetrate all the way to the active noise cancellation chip, leading to an incredibly loud, annoying, and seemingly never-ending high pitched ring. The problem can be solved by taking apart the headset but it’s inconvenient. Apart from that, the ANC and audio quality are everything you could expect at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony,
Thanks for taking the time to share such a detailed and thoughtful review of your WH-1000XM4 headphones. We're very happy to hear that you appreciate the superior build quality, audio performance, and noise cancellation.
We are sorry to hear about the specific issue you've experienced with the high-pitched ringing. We understand how frustrating and inconvenient this can be, and we truly appreciate you providing such a detailed description of the problem's cause. We do not recommend that customers take apart their headphones, as this can cause further damage and may void the warranty.
This type of issue can sometimes be caused by moisture or debris affecting the internal microphones used for noise cancellation. For an official solution, we recommend contacting our support team directly. They can provide you with the proper servicing options to ensure your headphones are restored to full performance while maintaining their integrity. This is the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
worth the investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s definitely comfortable even when you’re working out, the audio quality is very good and I love how you can play around with the bass features. battery life is very good. it’s definitely worth the investment especially when you want to mute the world around you and just listen to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi erikhdz0001,
Great! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Some of the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best noise cancelling headphones on the market. Very comfortable, long battery life, and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SilasM,
Awesome! Thanks for purchasing our WH1000XM4 and we're thrilled to hear that you are pleased with the noise canceling capability, comfort, battery life and sound quality of our XM4. Thanks for choosing Sony and enjoy! - Marco
Comfort, quiet, and AMAZING sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I looked for a very long time to find a pair of comfortable headphones that have great noise cancelling (flying even during covid) and amazing sound. I can say that these more than meet the bill. I have ZERO complaints about the sound. The noise cancelling is amazing - especially with the ability to temporarily let ambient noise in to hear overhead announcements and the speak mode. The comfort, while important, was beyond expectation. Anyone that wears glasses or now has a face covering on for hours at a time knows just how bad the pressure can be behind the ear. I'm happy to say that I have worn these for many hours through airports and flights and was very happy with the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Cool perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool perfect nice no noise working good comfort good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, OlusolaD! We're thrilled to hear you're enjoying the WH-1000XM4 headphones and that you're happy with the sound quality, comfort, and noise cancellation. Your satisfaction means a lot to us—enjoy your listening experience!
Thank you for choosing Sony and for being a valued customer.
Best regards,
Gus
Sony Social Media Team
Exceptional Noise Cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and comfortable headphones. The noise cancelling is so good I can hear almost nothing when turned on. I used them on the plane and it cancels so much noise. I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyG,
Perfect! We're glad that you like the noise canceling function and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Extremely happy with these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds fantastic! Noise cancellation is exceptional! Very comfortable! Battery used for 5 hours and still has 90% left!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaniceS,
That's perfect! We are thrilled to hear that you are pleased with the noise canceling capability, audio quality, comfortability and long battery life of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
A travel must have!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of noise-cancelling headphones. I didn't think that was really a thing until I was drying a load of laundry AND cooking with the fan on and didn't hear either. These are exactly what I need and wanted and more. I've never known that headphones could pair to multiple things at once and you could switch between devices seamlessly. The battery lasts a good amount of time and charging is simple. I will never travel without these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Caressa,
Congratulations on your first pair of Sony noise canceling headphone. It's nice to hear that you are amazed by the superb noise canceling capability of our XM4 and long battery life. Enjoy and thank you for choosing Sony! - Marco
10/10 Quality Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for about a year and I never leave the house without them. Noise cancelling is great when I am trying to focus on a task or listening to music. The ambient sound is also great when I need to more aware of my surroundings. Overall really great pair of headphones. The battery life is also great and can last a decent amount of time before a charge is needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TatianaW,
It is truly wonderful to know that your headphones have become an essential part of your daily routine over the past year. We are thrilled that the noise cancelling helps you find your focus and that the ambient sound mode provides the awareness you need when on the go. Knowing the battery life keeps up with your lifestyle is the icing on the cake!
Thank you for making Sony part of your daily listening.
Regards,
Dominick
Comfortable and good sound proof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and really great sound proof. I would highly recommended. Additionally, the staff at Best Buy at waterford CT is very knowledgeable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SangL!
Thank you for sharing such a positive review of your WH-1000XM4 headphones.
It is truly wonderful to know that you find them very comfortable and that the soundproofing is really great!
Thanks for choosing Sony!
Best regards,
Estefany
Best headphones I've had so far.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As an audiophile, I've been looking for noise cancelling headphones that also have good quality sound and range. These have checked all the requirements so far, and more! They're comfortable to the point I can wear them 8+ hs a day, and switch between meetings and music seamlessly. The noise cancelling is so good my roommates need to signal to me in order for me to look up. I thought the gestures were going to take some time to learn but it hasn't been the case, they're intuitive. The remove noise cancelling to talk works really well. Too well sometimes. I'd be walking close to someone talking and it will activate. The option to have two devices connected hasn't worked for me so well, I had issues switching from my phone to my laptop with the result of the laptop switching back to its speakers. It might be my MBP, I haven't tried with other devices yet. She sound quality is excellent, as expected from Sony, the sound is crisp and balanced, with a good range.
I would recommend this to a friendWell made sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Solid bass and good battery life. But sometimes the headphones would kick me out of silent mode for ambience sound for the little sounds even when I set the settings not to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SalvadorA, Thank you for the feedback on your experience with your Sony WH1000XM4. We're happy to hear that you like the great sound quality, solid bass, and excellent battery life of this headset. Please follow the steps on this link if the headphones kicked you out of the noise canceling mode: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Hope this helps and thanks for choosing Sony! -Sam
Solid headphones. A definite buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They have pretty solid connectivity and the sound is phenomenal. Coming from AirPod pros, I don’t think it was a huge jump but still nice. They are comfortable but I’ve found wearing them for more than a few hours can make my head hurt eventually. I loved these so much I bought a pair for my sister as well. Bonus that these go on sale pretty often and are totally worth the money
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamB,
We are elated to hear that you think the Sony WH-1000XM4 headphones are great and that you loved them so much you bought a pair for your sister!
We are thrilled that you find the sound phenomenal and the connectivity pretty solid. We appreciate you mentioning the excellent value of the headphones. We constantly strive for optimal design balance between sound isolation and comfort, and we're glad they are comfortable for long listening sessions.
Thank you for trusting Sony!
Regards,
Dominick
Great GYM and daily headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly use these in the gym. The sound is amazing and it makes me feel like im in my own little bubble with the supberb ANC. Keeps me focused. I wear these 2-3 hours at a time with no comfortability issues or ears overheating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gymjunkie, Excellent! Good to know you like the amazing sound quality, industry-leading noise cancelation, and comfortable fit of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
A must have headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony X4 blows all the competition when it comes to noise cancellation. The is the smartest and most comfortable headset I’ve ever owned. I can’t see getting any other brand headset after this. Totally worth the money and super light weight. Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Thank you so much for an amazing review and recommendation! We're happy to know that you choose the XM4 headphones when comparing to other brands in the market because of its best noise canceling feature and comfort. We always strive to deliver the best quality to our products. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
Get them now!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Use them specifically on long flights and it cuts down the aircraft noise a good deal. They’re comfy and look great! Also amazing sound and you’re able to modify your sound settings. They do get hot tho!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aries4790, Awesome! We are delighted to learn that you are pleased with the comfortable fit and stylish design of your WH-1000XM4 headphones. It's wonderful to hear that they provided exceptional sound quality and customizable settings, making your long flights enjoyable. Thank you for your recommendation and for choosing Sony! - Romeo