Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Exactly what I was looking for
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable for long periods of time, great battery life, and amazing noise canceling. It’s thre perfect travelling headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LavyaS,
Perfect! We're delighted to hear that you are now enjoying your long travels, thanks to the comfortable design, awesome noise canceling capability and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Great Noise Canceling and Sound Quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice build quality and sound for the price. Comfortable for all-day wear and the battery is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iloveramen, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that I got for a great deal. They are 2 generations old, but still have great features. Sound, noise cancelling, comfortable, and app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinD!
We are immensely pleased to hear that you're loving your WH-1000XM4 headphones and got such a great deal on them! We're really grateful for your fantastic feedback.
Even though they're not our newest model, those headphones are still packed with amazing technology. The Dual Noise Sensor technology is key to that brilliant quiet you're experiencing, effectively blocking out ambient sound so your music can truly shine.
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is nearly perfect. Very comfortable without being too heavy on the head. Worth the investment and a little more cost effective. Just because they are the older version of the XM5 does not mean you lose out on quality at any point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minamaru. Thank you for sharing your thoughts on the older version of the Sony XM5 headphones!. Indeed, it's worth noting that older versions of high-quality headphones can still offer excellent performance regarding noise canceling and comfort. Thanks for choosing Sony!. -Milton
- Pros mentioned:Bass, Comfort, Sound quality
Excellent noise cancelling, heavy bass
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, very comfortable. Great sound; heavy on the bass but you can eq that out. Noise cancelling doesn't remove all higher frequencies but makes them much quieter, while low frequencies are pretty much gone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jass, Great! We're glad that you like the noise canceling feature, comfort, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Comfortably wonderful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love these headphones. This was our second pair. The sound is crisp and these are super comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your wonderful review, ChelseaS!
We are delighted to hear that you love these headphones and that this is your second pair of the WH-1000XM4! It's great to know that you find the sound is crisp and that they are super comfy for long listening sessions.
Thank you again for your continued loyalty to Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome audio & battery for music & travel
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is incredible! They're also super comfortable and the battery lasts a really long time. Amazing headset for travel. The -1 star comes from the fact that the mic only works via bluetooth, not the 3.5mm audio jack. So I can't use it for Xbox/PS gaming (requires wired connection to controller).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LukeW, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! For your gaming needs, we recommend using headphones that are designed for consoles.
Thank you for choosing Sony!
Regards,
Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Best Headphones On the Market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The comfort and sound quality is amazing. The noise cancellation is also great. Ive barley had to charge them because of how great the battery life is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaigeandbrianH, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Worthy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones worked out pretty well the function of some of the multiple point pairing is sometimes a bit sluggish while using screen readers as I am but the overall experience is not terrible at all they offer a decent way of changing the EQ which helps make music filled more rich I have been confused between these and the momentum 3 as before they came out the momentum threes had a good value proposition as you could use USB c and the only downfall for the momentum free was that it only offer 17 hours whereas the XM for offers anywhere from 20 to 30 hours give or take I do think that sometimes they slide off my ears a little too easily but well see how it turns after some adjustments as it might be the way it lays on my head another thing is that song called quality is not extremely the best but does sound pretty clear where people could understand what you are saying maybe some updates will tweak to make that better but the main thing is it is a good overall worthy opponent in the headphones arena and I would say between this and the momentum three those two seem to be really good headphones the only thing that the nc700 have to offer is better audio quality because it has more Mike's but the sun profile for the x and 4 is pretty good for listening to music and having clarity in using screen readers either on a laptop or a phone and still will have some experience learning more about it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TLHershi, you definitely made the right choice with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. We appreciate your feedback about its name. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
Its very nice :D
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. However they do shut off randomly but that could just be bc my phone sucks. I like the noise cancelling feature and they are incredibly comfortable. Very nice :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MEOWM,
We're glad to hear that you like your WH-1000XM4 headphones and find them comfortable with great noise canceling. We're sorry to hear about the random shut-offs, and we can look into that for you.
This issue is typically not caused by the connected device. A common reason for this behavior is the "Automatic Power Off" feature in the Sony Headphones Connect app, which can be configured to turn the headphones off when no music is playing. If this isn't the case, please try resetting your headphones as this can often resolve minor glitches. If the problem persists, our support team is available to provide more detailed assistance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
The best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I've ever owned in my entire life. Its light weight and durable for long wear and the sound quality is next level tech . Truly essential for any creative .especially if you have piercing its so comfortable over the ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scarlet,
Awesome! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Great quality headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE! The noise cancelling is so amazing. They are comfort on the head and ears. Battery also lasts a long time. Highly recommend it’s worth the price tag.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedR,
You made the right choice! We're glad that you like the noise canceling function, comfort, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I've ever owned.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely excellent pair of headphones. Fantastic noise canceling. Comfortable enough to wear for an 8-hour shift. More than 30 hours of battery life. Easy to use phone app. Convenient on-ear touch controls. Even a nice case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ameriporean, Awesome! Glad to hear that you are happy with the sound quality and battery life of your new WH-1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Small But NecessaryUpgrades from the Xm3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is my favorite. It provides the best noise cancelling in the market, has superb comfort, and an app that doesn't drink. It is definitely a bass heavy sound signature to start but the app allows for in depth eq adjustments. Included, you can now use the eq with ldac so that's a huge bonus. The touch controls work great, the headphones now pause when you take them off and auto start when you put them on. The call quality is far superior to the 3s. Overall, these headphones are well worth their price. I use them 5 to 6 hours a day at the office and am more than happy. Also I wear glasses and have big ears if you're worried about that. No comfort problems at all.
I would recommend this to a friend - Pros mentioned:Comfort, Sound qualityCons mentioned:Touch controls
Worth the money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best. They sound great, they are comfortable, and they isolate well. My one and only gripe is that the touch controls aren't the best, but they aren't bad either. Very satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theboble,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. The steps on these links may help you have a better experience with the touch sensor:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Works Surprisingly Well within Apple’s echo system
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between this and Apple’s AirPods Max but ultimately went with Sony because it’s cheaper. My main concern was how well it would work with Apple (volume control, Siri, switching devices, etc.). Given that Apple’s headsets use a special chip that allows for seamless switching, I thought it would be a mission just to get Sony to switch from my iPad to my iPhone. I was wrong. Sony has an app that you should install. This app allows you to pair 2 devices to the headphones, allowing for fast switching between the two. Noice cancelling is pretty good and the sound is way better than my Beats and AirPods Pro. One thing I don’t like is the touch controls. I had. To turn the feature off because I would accidentally activate Siri.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality, Weight
Best noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever , super ligth amazing sound and noise cancelation top tier
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RubenL!
We’re thrilled to hear you’re loving the light design, amazing sound, and top-tier noise cancellation of your WH-1000XM4. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
The best Headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are a favorite, the sound is amazing and so so comfortable. easy to connect to most anything. The noise cancelling is top notch too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SherryP, Thank you for taking your time to review our product! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent sound and top-notch noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg,
Great! We're thrilled to hear your 5-star review of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality, Weight
Best of the best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones with ANC. Period. Comes with a case and usb type c cord. (Could be longer). Light weight and comfortable on the ears. You have download the app on the phone to fully utilise all the settings. At 279 it is really excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyro,
We're glad to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the supplied cable is greatly appreciated. Thanks for choosing Sony!
~Ralph