Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Fantastic Headphones Set!
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Fantastic sound quality! Very comfortable to wear and workout in! It is very easy to connect to my phone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vero, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. We're also happy to hear you like the amazing sound, easy Bluetooth pairing and exceptional comfort of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Hype is real!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the XM3 came out I had a trip planned for Florida and from Seattle to Florida direct is roughly 6 hr flight. Was looking for headphones that had noise canceling, was stuck between the Bose and XM3. Choose the Bose and was happy. Fast forward, heard the XM4 would have features the previous one lacked and pre ordered and I can say I’m more happy with these than when I got the Bose when I got them. The Sound quality is so much better, and these are more comfortable to my head. The only complaint I have as of this moment is on a rare occasion when I want to hear a voice message on Apple messages the headphones don’t recognize is and won’t swap to that Audio source. I’m looking forward to using these on my upcoming flight in October!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Juat wow!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive never liked over the ear headphones because most arent comfortable. These fit so well, i was shocked at how comfortable they could be. The noise cancelling made my jaw drop. Id never been able to get headphones to fit well enough to experience it until i tried these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jjdavis1981, Fantastic! We are thrilled to know that you are enjoying the outstanding performance of your WH-1000XM4. Thank you for your purchase and for choosing Sony! - Romeo
- Pros mentioned:Bass, Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound cancelling ability. They really do tune out about 95% of ambient noise and I live in quite a busy/loud home. The bass on these is great too and they’re quite comfortable for extended wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
We're glad that these headphones have lived up to your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Perfection
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling headphones. very comfortable and many settings to choose from. nice design. battery life lasts forever wish they were waterproof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jenn,
Thank you so much for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
-Carl
- Pros mentioned:Comfort, Sound quality
The best of the best
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the XM4's after owning the XM3's for over a year. I was a bit nervous at first after hearing a few comments on a difference in sound signature on the XM4's but have yet to notice any significant change. While the rock solid sound quality remains very similar to the XM3's there is a noticeable improvement in ANC on the XM4's. I have used almost every high end wireless ANC headphone on the market and every time go back to this pair. It's the perfect combination of comfort, quality, and performance at a reasonable price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezra,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
The Best Get Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Man, where do I start, I am a Tech Addict and have all the newest headphones out and I have been using the Bose 700’s for months as I have came to realize those were the best available while I waited for Sony to come out with the XM4’s. It was worth the wait. The sound is great, the Bluetooth connection to two devices was much needed as Bose had that as well. I will say that the Bose 700’s are in fact more comfortable and are for sure better for phone calls but sound, looks, battery and the app for the Sony XM4’s have them beat. I still use both but lean towards the Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gerola, choosing the Sony WH1000XM4 headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
No more headaches!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only took off one star bc of the price point. However, if you are able to splurge these are greaaat headphones. While they are not 100% noise cancelling like the AirPods are, they do a pretty good job and are much more comfortable. The sound is entirely better and they do a great job of managing decibels and sound quality. I used to get headaches after wearing earbuds for a while and this has completely resolved it:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DebbieB, thanks for choosing and purchasing our product. We appreciate your feedback regarding the price point of this WH1000XM4. We understand that the price point can be a significant factor in your overall rating. The WH1000XM4 headphones are designed to offer premium sound quality, advanced noise cancellation, and a comfortable fit, which contribute to their higher price. We appreciate your understanding and hope you continue to enjoy the features and performance of your headphones. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Awesome Headphones!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great, by far the best wireless headphones that can deliver the greatest noise cancelling, while also delivering a good sound experience. The headphones themselves and its inner system is solid, and its sound quality is great. Its also been a bit since i've got them and theres no signs of wear and tear or battery deterioration yet. The only nitpick to make is its accompanying app for your phone, and while it can give you more customization for the headphones, the app is buggy and currently isn't letting me update the headphones software. Regardless, the headphones and its bluetooth, noise canceling, and wired mode are all top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharyM,
Thank you for sharing your wonderful experience with us. We're really glad you like amazing sound, build quality, and noise cancelling features of your headphones. We're sorry to hear the issue that you are having with the app. Please try to uninstall and install back the app that may help resolved the issue. You may also try to install the app using a different phone so we can isolate the issue.
If you need additional support, please free to contact us contact us by sending an email to socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, conectivity and confortability i would highly recomend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelP, we're glad you like the sound quality, connectivity and comfort of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My boyfriend loves his headphones, super comfortable, great battery and great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MatthewM,
Nice! We're glad to hear that your boyfriend loves his new WH1000XM4 for having such a comfortable design, great battery life and awesome sound quality. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
XM4 are still great noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So - this model - the XM4 - was debuted in 2018. I have these. My two older children have them. This is the second set I have bought for my daughter. She - literally - wore the first pair to death (24 /7 - 7 days a week.) and they fell apart after 3 years. Unless you're a teenage girl, they will probably last you even longer. These are still probably one of the best pairs of noise cancelling headphones on the market and, these days, you can often get them on sale for much cheaper than Sony's current generation leader WHXM5s. I have enjoyed my own XM4s so much that I have seen no reason to upgrade - and probably won't - until my pair finally kicks the bucket. Unless you need to have the most current shiny - these remain a great choice in HQ NC headphones.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Sony WH-1000XM4 review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent feel around the head. Comfortable to wear for running and working out. Sound quality is excellent especially if you customize your equilazation. Best option for something more reasonably priced
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielD,
Thank you for your fantastic review of the WH-1000XM4 headphones! We're delighted to hear that you find them comfortable for running and working out. The excellent sound quality combined with the ability to customize the equalization truly makes a significant difference. We're proud to offer a premium product that provides great value and performance at a reasonable price. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight and comfortable. Love all the features, especially noise cancelling, and the charge lasts much longer than my previous pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this pair of headphones! I've been eyeing it since last year and finally decided to purchase a month ago since it was on sale. It's my first pair of noise-cancelling headphones, and I was definitely impressed by this feature. Sound quality is great, and I find it's pretty user friendly. As someone who wears glasses, I found it was comfortable to wear and didn't make my glasses dig into my head, which a previous headset of mine did. Can't wait to continue using it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaangelaO,
You made the right choice! We're glad to that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Chic Noise Cancelling Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. The design is chic. Goes with all of my outfits! The sound is great, noise cancelling is amazing. I like how the headphones adjust to whatever I'm doing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ummi,
Thank you for choosing Sony!
It's wonderful to hear how much you're loving your WH-1000XM4 headphones! We're excited to hear that you find the design chic and that they complement all your outfits. It's fantastic that you're enjoying the great sound and amazing noise canceling, especially how they intelligently adjust to your activity.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
In love with these headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful pair of headphones in design and sound quality. I absolutely love these and it’s noise canceling especially for painting or studying. If my current ones broke I would definitely buy them again despite the price. The battery life is excellent as well. I always forget to charge my devices and then only realize until they are at a low percentage but with these, they last me so long without charging them. I’d say about 2-3 days of use for about 4 hours each day which is how I use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalM,
Thank you for the 5-star rating and we're glad to hear that you love the sound quality, battery performance and industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Premium sound at an accessible price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I usually don't spend this much on headphones. Well, never have I ever. I usually stick to included earbuds which are no longer or those less than $20. So, this was a splurge and one that was well worth it. I got it on sale but would totally buy it at full price. These are THAT good. The Sony app is actually useful and has a myriad of settings to dial in the optimal sound for the environment. It also allows you to adjust ANC to be able to hear ambient sounds. One of my most used features is the gesture that if you hold the right ear cup, it'll pause music. It can also pause music if you start talking. There are too many features to list here. Overall, I would recommend these all day long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuyfella,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM4: A Sound Investment!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones deliver an incredible audio experience. The noise-canceling effectively blocks out background noise, creating a private listening space anywhere. The touch controls are intuitive and the headphone comfort allows for hours of listening without discomfort. These headphones are a fantastic choice for both audiophiles and casual listeners alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AddDoc, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Better than Beats. Perfect for multitasking.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for work. I can have these synced to my laptop while I work but switch over to take a call on my cell with just a double tap on the ear. Comfortable enough and long battery to wear all day. Noise cancellation is great. I even took a nap with them on and it was complete silence lol (I live in NYC by a hospital) Better than Beats by far I think. Programmable features on the app as well is great to customize function. Speak to chat feature is cool too. The AUX port option is great for watching inflight movies during flights because we all know the ones they give out are terrible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mandalore,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph