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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12328 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 12,328 reviews
  • Rated 5 out of 5 stars

    Amazing.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Its packed with super easy and useful features, such as speak to chat, touch controls, voice assistant, etc. The app is also very useful! All around, great headphones. The Noise Cancelling is INSANE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeffreyS,

      Great! We're glad that you like the noise canceling function, Speak-to-Chat, touch controls, voice assistant feature, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and sounds excellant. The noise cancellation allows me to enjoy my music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GregoryT, thank you for the five-star rating! We are pleased to learn that you're enjoying the WH1000XM4 outstanding sound quality and their industry-leading noise cancellation technology! Thank you for choosing Sony. Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Get them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Great noise cancellation. Good volume and look. Excellent stylish case. Outstanding over the ear headphones. Long lasting battery life and pretty comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestHeadphones, Great! Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones for the price!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to these headphones, and they sound great!! To many features to list, works great with the sony app. Good for the gym very comfortable..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricT, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The sound is great and very clear. The charge time is pretty quick the play time with them last a good while on a single charge as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ParkerC, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony Supreme Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound and noise canceling. Very comfortable over ears and adjustable headband. Easily connects to TV and/or stereo. Definitely worth the money and highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeachBetty, Thanks for the positive feedback. We're glad you are impressed with the sound quality and yes, they are indeed comfortable to wear. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    the best headphones i’ve ever owned.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in the year that i’ve owned them, i’ve only had to charge them 5-7 times fully, and the battery life lasts soooo long. my little brother who does boxing also says they’re good at staying put while moving around (he does boxing, which requires a lot of movement), really impressive! looking to buy him his own soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello vonnie,
      That's great! We're truly happy that you are impressed with the battery life of our XM4. Thank you for sharing your awesome feedback and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my first pair of Sony headphones. Very good to listen casually. I do workout in these from time to time and they are still holding up. Just gotta make sure to wipe it down since it can get very sweaty and wet. I guess if you want it to last longer then i recommend not working out in them. The cups themselves are very very soft and comfortable. I know that when getting helix piercings you shouldnt wear over-the-ears headphone, but i still wore these a week after I got my helix, I cant go without music in public and i hate playing music thru my phone speakers. It didnt irritate my piercings for at least 2-3 hours, which im surprised because my hyperx headphones hurts but these dont.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TaiYee, Fantastic! We're thrilled to hear that you find these headphones comfortable and suitable for casual listening, even with helix piercings. Your advice on wiping them down after workouts to maintain their longevity is very practical. While these headphones are not specifically designed for intense physical activities, it's good to know they are holding up well for you. We appreciate your feedback and are glad you are enjoying your music experience. Thank you so much for sharing your detailed review of the WH-1000XM4 and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Amazing Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound amazing, they don't feel heavy on the head. Very premium feeling. I can wear them all day long with no discomfort and long battery life. Definitely buy for amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerry, Thank you so much for your awesome review! Happy to hear that you are glad with the sound quality, premium quality, comfort and battery life of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2nd pair of these headphones.. easy to connect and great noise cancelling.. work great on the plane.. and batterlife is great.. would recommend.. between these and the Bose though.. I would maybe give a slight edge to the Bose headphones.. But can't go wrong with both

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DallasJ, nice! We're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Noise cancellation

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing! The noise cancellation on the headphones is fantastic! I would highly recommend downloading the Sony app to get the ultimate experience on these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jhernandez,

      Thanks for the five-star review! It's a true pleasure to hear you're enjoying the WH-1000XM4 headphones and are impressed with the noise cancellation. We appreciate you recommending the Sony Headphones Connect app to other users, as it's a great way to customize the listening experience.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best headphoene

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't believe how this headphone beat the beats headphone and probably other headphones. To get most of it download the Sony headphone connect where you can adjust the equalizer of your choice and other features. It truly has the best noise-canceling, unique hand motion control like, just cover the right side with your hand and noise-canceling will deactivate and when set to stop music when you are talking it will stop for a while depends on how you set it. May set it to auto-off when you removed it from your head and the best part of it when on cord mode it does not consume batteries, unlike other headphones. Best sound wireless so far I'd tried and definitely recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FASTCHARGING,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Wanna drown out your office and focus on work?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a noisy workplace! I wear glasses and have a huge head and these do not cause pain after extended period of wearing. I wear them throughout most of the day and have to charge after every third or so. The quality of the sound is very nice although I am no hi fi expert. But these are definitely the nicest pair of head phones I now own. I was previously using some Bose over the ear head phones and they were okay but old and didn’t have noise cancelling which is what I wanted. The blue is a really elegant dark hue and was hesitant that I didn’t get black but seeing them in person I have no more quarrel with that. The price isn’t too bad for what they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie, We are thrilled that your new Sony wireless headphones are the nicest pair of headphones you own and that you are having a great time with them. WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. We appreciate your feedback. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Best. Headphones. Ever.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THESE!!! It has been two years since I purchased these headphones and I still use them every single day. Ranging from noise canceling to battery life to sound quality to build quality. These headphones are at the top of the game!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoraD,
      Thank you so much for your positive feedback! Your satisfaction with the superb sound quality, noise cancellation, features, and overall performance of your WH1000XM4 headphones are greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Recommended by a Friend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable to wear and amazing noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, BlancaC,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite songs for a prolonged time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product works excellent, love using them for the gym and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kimmyc,

      We are excited to hear that your WH-1000XM4 headphones work excellent! It is fantastic that you love using them for the gym and are impressed with the amazing sound quality. Thank you for sharing your positive experience and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    The Last Headphones You'll Ever Buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these every day. I sit, walk and workout while wearing them and can wear them up to 4-6 hours. They can get a little warm when doing cardio, but any over-ear headphones will have that result. I've even dropped them a few times and haven't had any issues. They're the highest quality headphones on the mass market and I'm more than likely going to purchase the earbud version of these. The app integration is seamless for controlling levels & details (both on apple and android.) You can plug them in the aux or bluetooth it up, either way the sound is clear no matter what. Love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aphillips2096,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent and Very Easy to Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and Very Easy to Use Review This keyboard is fast, accurate, and very easy to use. Typing feels smooth, and autocorrect works perfectly for daily messaging and work. ✔️ This is more than 50 characters ✔️ Clear and professional ✔️ Sounds natural and real

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EtelvinaJ,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones have made such a positive impression, especially with their ease of use, fast and accurate performance, and smooth typing experience. Your comments about the reliable autocorrect and how well they support your daily messaging and work truly mean a lot to us. Knowing our product helps make your everyday tasks more enjoyable inspires us to keep delivering quality and innovation.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great sound and comfort.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and great comfort. The battery life is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshwinP, We appreciate the 5-star rating and we're glad to hear that you like the quality and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Top tier by Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever had. The sound is amazing, the noise cancelling is amazing, and they are very comfy. The battery life is impressive and I am so happy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sb1234,

      Perfect! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US