Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Sony wireless over the ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound quality, very comfortable, no static, and holds a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tech,
That's very nice to hear! We're glad that you like the sound quality and comfortable design of the the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Perfect gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are seriously amazing! Super comfy even after hours of wear, and the sound quality is crystal clear. You can really hear all the details in the music. Totally worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smoothie,
We're so happy to hear you're loving the XM4 headphones! Their comfort, sound quality and amazing batterie life make them perfect for all situations, we appreciate you taking the time to share your experience. Thanks for choosing Sony.
-Aldair
- Pros mentioned:Battery life, Sound quality
Very High Sound Quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality on these are absolute amazing. By far the best headphones I have ever had. I honestly cant really find a downside to them. Battery life is great, quite durable, high sound quality, fast connection, good app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamdenM, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great cans!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones. The blue ones are beauties too. Comfortable, easy to use, great sound and the noise canceling is soooo sweet. I just took a flight and now I gotta buy a pair for my wife. You can listen at low volume during a flight and not miss a thing. I almost went with the Bose QC II but I’m really glad I didn’t. Everyone says they’re more comfortable, but I’ve got a pretty big melon and I can rock these for 4-5hours while studying no problem. Just get them. Only con is they drop the Bluetooth every now and then. Whatever, takes 10 seconds to reconnect and get back on my way and it’s not often enough to really bother me.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
good headphones! :)
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this headphone purchase was a choice well made! i love everything about it. the noise cancellation is amazing, the sound quality is perfection, and i love how it’s features are customizable through the app! it is pricey but for all the features it offers, i would say it was worth it. i debated a lot between these and the airpod maxes, so glad i went with these. it didn’t dent the bank as much, they’re foldable, lightweight, and the battery is long lasting!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mari, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Its packed with super easy and useful features, such as speak to chat, touch controls, voice assistant, etc. The app is also very useful! All around, great headphones. The Noise Cancelling is INSANE.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyS,
Great! We're glad that you like the noise canceling function, Speak-to-Chat, touch controls, voice assistant feature, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are better than I expected. The sound is great and the fit is amazing. The only downside is that it is not soundproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user992120,
We appreciate you sharing your experience and are glad you find the sound and fit of the WH-1000XM4 better than expected. While our industry-leading noise-canceling technology is designed to significantly reduce ambient noise for an immersive listening experience, no consumer headphone can be 100% "soundproof," as it is designed to operate within safe listening levels. If you are experiencing excessive noise bleed-through, ensure the Noise Cancelling function is fully enabled and optimized via the Sony | Headphones Connect app, or try adjusting the earcups for a tighter seal.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and great sound. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShawnaP,
Thank you for choosing Sony!
We’re excited to hear that the WH-1000XM4 headphones have been easy to set up and provide great sound along with comfort. It’s rewarding to know they offer a seamless and enjoyable listening experience that suits your needs so well.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
beautiful design and premium sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking headphones. Online they look more pinkish, and I really didn't want that. But in person its a much more premium stone grey collor with nice gold accents. It looks less feminine in person than it does online. Probably the best noise cancelling. I can't hear a thing and the multidevice connect is nice because i can have both of my pcs connected to the headphones at the same time. Sony's app is really helpful too as you can have every device there so you can quickly jump to all of them when you need to. The battey life though is the best, especially since i am always forgetting to charge up my stuff i don't have to worry with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nate,
Awesome! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Game changer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling works great and the sound is amazing Battery life is so long
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VasthieP,
That is fantastic feedback! We are so pleased to hear that you are enjoying the amazing sound, the effectiveness of the noise canceling, and the exceptional battery life of your WH-1000XM4 headphones. We designed these for long listening sessions with absolute audio quality, so your review means a lot to us. Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
So good I bought three
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift for my girlfriend and they were so good I bought a pair for myself and my dad. These headphones are incredible for the price especially when compared to the newer model. The app that comes with them make them so much better. I used AirPod pros for most of my traveling but the noise canceling on these are so much better and much more comfortable for longer trips.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonM, Awesome gift! We are glad to hear that you are happy with your purchase! Thank you for the 5-star rating and for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound. I bought it as a gift to my daughter and she loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, CarlosL!
We are so pleased to hear that your daughter loves her new headphones! It's rewarding to know that she finds them comfortable and is enjoying the great sound. We design our personal audio products to be both a pleasure to wear and a delight to listen to, so your feedback is fantastic validation of that effort.
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Best headset ever!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony headset is so comfortable to wear. After 16 hrs on a plane, my ears don’t ache because of the supreme padding. I bought Bose, which are supposed to be the best, don’t waste your money on the Bose. The Sony really is noise cancellation! Even screaming babies & loud crying kids on a plane were silenced. I will buy another Sony headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CLinSonoma, we're glad you our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Best for Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have noise cancelling like no other. Highly recommend if you get easily over stimulated. I use these where-ever I go and it has a nice battery life. I also like how you can customize your sound. You can adjust the bass, treble, and all in between. I’m no audiophile but to my average person ears they’re amazing. It is pricey but a good investment. I see myself using these for years to come.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tammie, we're glad you like the noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Battery life, Comfort
Best bass and comfortable
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best bass of all the comparable headphones on the market. Very comfortable to wear and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pasdormi, Good to hear that you like the battery life, comfort, and audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
The best noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought an older version of these headphones years ago. Somehow they have improved the quality of the sound produced. With the multiple ways to hear ambient sound when needed, this model will stay my favorite. The battery life is also second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derrik, Thank you for the 5-star rating! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of sound and comfort of fit are both excellent I would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Sugarfoot!
We are absolutely thrilled to hear that you find both the sound quality and comfort of fit on your WH-1000XM4 headphones to be excellent. We designed this series to deliver a premium listening experience without compromising on comfort, and your feedback is a wonderful validation of that effort.
Thank you again for your strong recommendation and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The minute you put these on you can feel/hear the difference. They are definitely noise canceling and are super comfortable. With the app switching from device to device is seemless and changinging the settings for the headphones is super easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leeana, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Bass, Sound quality
The goat of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd pair I’ve gotten, black color is definitely superior to blue. Love everything you can imagine about these headphones. Fantastic base, noise canceling and I love the app and settings you get with it
I would recommend this to a friend - Pros mentioned:Battery life, Sound qualityCons mentioned:Touch controls
Really good but can do without the touch buttons.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, love the fact it uses USB C like all my other devices and allows wired audio cable for my desktop that doesn't have Bluetooth. Noise cancelation and battery is pretty impressive. Can do without the touch buttons, the slightest bump pauses, skips... the music/Video.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allen808, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We also took note of your feedback as this can help improve our products in the future. Thank you for choosing Sony! -Carl