Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality, Weight
Beautiful Clarity
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound well balanced, light weight no wearing fatigue. Long battery life. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyG,
Thank you for the purchase! We're happy to hear that you like the sound quality, battery performance and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Bass, Sound quality
Really, REALLY good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is awesome, not a single thing I would change. These paired with Tidal is a whole new listening experience. I'm not an audiophile by any means and didn't think I would notice any difference, but I did and it's lovely. I listen to all types of music and they have the bass for hip-hop and the highs for classical. I also use these for Teams calls on my laptop and everyone can hear me without issue, and of course I can hear them no problem. Last note is, I come from the Bose equivalent and can honestly say these are better. Which pains me to say about a US company but facts are facts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent! We're glad that you are loving the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love them!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good! Watched some influencers use these headphones, and not only are they great for aesthetic purposes, but sound performance wise their outstanding!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user228589, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life. Controls sensitivity a concern but not enough to change rating.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're truly heartened to learn that you're enjoying your Sony headphones—thank you so much for sharing your generous 5-star rating! It's fantastic to know the sound quality and battery life are delivering such a rewarding experience for you. We appreciate your honest note about the controls’ sensitivity, and value your feedback as it helps us continue to refine every detail.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
Good product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancellation works very well, the battery is very good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BY13,
Awesome! Thank you for purchasing our Sony WH1000XM4 and we are truly happy to hear your satisfactions on the noise canceling feature, comfortability and battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Song headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphone. Amazing sound quality and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvanA,
That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound especially noise reduction. Comfortable etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JamesB!
We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!
It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Bass, Comfort, Sound quality
Pretty good
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Pretty good has noticeable bass, good sound, and good comfort only thing is it seems to slide off relatively easier atleast with longer hair. The noise cancelation is pretty good as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyy, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Well performing product.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item works very well! Very comfortable, sounds great and blocks out surroundings sounds very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DENICEH,
We're delighted to hear that your Sony headphones are delivering such a wonderful experience—comfort, outstanding sound, and impressive noise blocking all in one. Thank you for the stellar 5-star rating! The advanced noise cancellation and ergonomic design of your Sony headphones are truly crafted for enjoying music in comfort while keeping distractions at bay.
Thank you for choosing Sony—wishing you a joyful day!
DiegoV.
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Sony quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the best for a reason. Great sound, and ANC. The Sony Headphone App offers plenty of customization. Lightweight and comfortable. The only issue I had was syncing Bluetooth to my Samsung TV. Lip sync was way off. Maybe it's my TV. Little pricey, but I bought it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioPhool, Thank you so much for the 4-star rating! While we are glad to hear that you are happy with the noise cancelling and sound quality of the headphones, we are sorry to hear that you are having audio sync issues with the TV and the WH-1000XM4. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great but still has a remaining flaw to fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable to wear and the audio quality is great. Noise cancellation is amazing however there's a flaw that seems to still be present from the last version of these XM3. They will be going back to the store and back to Sony. There's an issue where suddenly you start to hear wind noise in one or the other ear. I've seen people say it's moisture related (Just wearing them in the house doing desk work, no working out) and I've heard others say it's not. If you search for this issue online you'll find many others that have had this exact same issue. Either way I started getting this issue only a week into owning them and for the cost of these, I ended up returning to the store and will wait for something better to come along or if Sony is able to fix what is clearly a historical issue with the noise cancellation circuits. I REALLY wanted these to work. For comfort, sound quality, ease of use these all beat Sony's major competitor out there for noise cancellation headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI, Thank you for the feedback on your experience with your WH1000XM4. While we're glad to hear you're enjoying the comfortable fit, audio quality, and the amazing noise canceling feature, we regret to know that you're having a wind noise issue with the unit and it had to be returned.
We want to make sure that you’ve been taken care of by your authorized seller. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XM4 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit. Easy to connect with my phone/laptop
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MairaA, Awesome! We're glad you appreciate the great sound quality, comfortable fit, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Excellent quality, ideal for travellers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, these have amazing sound quality! I tested them side by side with the XM5s and honestly I prefer these, for sound quality. The noise cancellation is good, maybe not as good as the XM5s but still much better than my in-ear buds-live. I used them for about 5-6 hours at airports and on planes and they handled airport and plane noises well, with a brief loss of cancellation during plane landings, so no big deal. The battery stayed almost fully charged too, so these guys are no joke, unbeatable for frequent flyers!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClayT, thank you for choosing and purchasing our industry-leading noise canceling headphones. We're glad you like the sound quality of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Excellent Noise Cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Sony headphones after reading positive reviews. They haven’t disappointed and the noise cancelling feature seems better than my AirPods. Time of use after charging is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerH, thank you for your positive feedback!
We're thrilled to hear that you are enjoying your Sony WH-1000XM4 headphones. Your appreciation of the noise-cancelling feature, especially in comparison to your AirPods, is greatly valued. We're also glad that the battery performance after charging exceeds your expectations.
Your satisfaction with our product is our top priority, and your review encourages us to continue delivering high-quality experiences. If you have any further feedback or need any assistance, please don't hesitate to reach out.
Thank you for choosing Sony!
Gus
- Pros mentioned:Comfort, Sound quality
Really like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. They work well for long flights or just relaxing. They are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyMcB,
We're really happy to hear that you’re enjoying the amazing sound quality and comfort of your Sony headphones. Thank you so much for giving them a 5-star review! Their design makes them perfect for long flights and relaxing moments, and the advanced noise cancellation is a true highlight.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Battery life, Sound quality
Excellent. Pair them with your TV for Movies!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I spend hundreds of dollars on headphones. Honestly I thought this was too much money for headphones but after 4 months now I think they are actually a steal for the quality of the sound, noise cancellation, battery, and all gestures the functions from the app. This headphones excel on every aspect. Both Spotify and Tidal sound great and I can hear notes and details on songs that I have never heard before. With that said, something great that I didn't expect is the movie sound quality. I paired these with my Sony Bravia TV and after that never used my home theater speakers again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antores,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Sony XM4 mainly for traveling and studying, but I was blown away by the sound quality. The bass is deep and rich without being too overpowering, the mids are clean, and the highs are crisp. Whether I’m listening to pop, EDM, or acoustic tracks, everything sounds balanced and immersive. You can really hear the details, especially when using LDAC with high-res audio. The noise cancellation also helps enhance the sound experience by cutting out distractions. Definitely one of the best-sounding wireless headphones I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello user199310,
Thanks for this amazing feedback!
We're so thrilled to hear your WH-1000XM4 headphones have blown you away with their sound quality, delivering deep bass, clean mids, and crisp highs. It's wonderful that the noise cancellation and LDAC high-res audio features create such a balanced and immersive experience, making them one of the best you've ever used!
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort, Sound quality
Improvement over XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I acquired this unit as an upgrade to my XM3. I find it more comfortable on my oval head than the XM3. I welcome the chat feature, multipoint Bluetooth and auto pause that activates when removing the headset. None of these are essential, but really convenient. Collectively they make the upgrade very worthwhile for me. The sound quality seems a little better but I need to study that more. Ear cups better because a little larger and perhaps lighter. Passing the XM3 down to my son, who will think he has struck gold.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Great! We're happy to hear that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality, Weight
WORTH THE PRICE !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase ever made. I never realized how much of a stress-reducer NC headphones could be. Clamping is just enough pressure to keep them from falling off. Sturdy, but lightweight enough I have forgotten I have them on. I’d sleep in them if I was not a side sleeper. Only downside is the crazy short charging cable. However, if your cellphone uses the same type of charging cable, you’re fine. A bit pricey, but I regret NOTHING. Skip Bose and grab these. (Sorry, Bose. I still love you, but your headphones hurt my head and “crunch” too much when they flex.) I purchased the Midnight Blue pair. Very pretty color.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the touch control features. Has decent battery life and quality sound. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JamarR!
We are so pleased to hear how much you love your WH-1000XM4 headphones, especially the touch control features. We designed these headphones to provide an intuitive and seamless user experience, and it's wonderful to know that you're enjoying them. It's also great to hear that you are happy with the decent battery life and quality sound.
Thank you again for choosing Sony and for your recommendation!
Best regards, Gus, Sony Social Media Team