Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Beautiful sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is incredible for the money. A wonderful birthday present.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griz007,
We couldn't be happier to hear that you find the sound of the Sony WH-1000XM4 headphones incredible for the money! It's fantastic that these headphones were a wonderful birthday present. We're delighted that the premium sound quality and industry-leading noise cancellation are making your listening experience special.
Thanks for being part of the Sony family!
Regards,
Dominick
Exceptional
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these primary for air travel. They are phenomenal! It drowns all the annoying sounds. They fold up well and hold a charge exceptionally well. Pairing with two devices is seemless and no issues working with my iPhone/iPad.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrekkieTravis,
Perfect! We're happy to hear that you enjoy your air travels using your Sony WH1000XM4 headphones. Your satisfaction with the noise cancellation, foldable features, long battery life, seamless connection, and overall perform of the unit are greatly appreciated. Thanks for choosing Sony! - Kris
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. Decent battery life but it's to early to tell since they are brand new. Really comfortable around the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, We're glad to hear that you appreciate the sound quality and noise cancellation of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Nice headset
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is very good. The charge lasts for over 8 hours. Very comfortable on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pras! Thank you for the 5-star rating! Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
5 stars!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and outside noise cancellation! Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherD,
That's wonderful to hear! We are thrilled you're enjoying the great sound quality and the excellent outside noise cancellation of your WH-1000XM4 headphones. Thanks for choosing Sony.
Best regards, Eliab
Great soundstage, but lacks in sound quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been eyeing these headphones for over a year and finally cracked after my Bowers&Wilkins PX headphones' left ear piece broke off after a couple years of use (ironically, the same thing happened to my B&W P7s...). Anyways, enough about that, let's get into the actual product at hand. Sound quality: the sole reason why I'm giving these headphones 3 stars (I'm usually a 5 star reviewer). The good: Upon first listen, I was quite impressed with the sound stage of these headphones. It is much more immersive than any other headphones I've tried. The low frequencies were the most impressive: there are tones and depths that I haven't found with any other headphones. The bad: although it has a large sound stage, it really lacks in the middle frequencies. Many songs feel almost muted and muddled. I'm often left wanting more from these headphones, as it the sound often feels like it is missing something. The high frequencies are somewhat crisp, yet much less crisp than B&W (granted they are known for being bright and crisp). And as much of a bass head as I am, the bass is perhaps a bit too aggressive. I can see myself getting exhausted during a multi-hour listening session. While these headphones excel on illuminating low frequencies, the mids and the highs are just quite flat. Reading all of the other reviews, I was expecting the sound of these headphones to knock my socks off, but in reality, I am left wanting something more... Noise-cancelling: I'm quite impressed by the noise-cancelling. It blocks out almost all ambient noise, much more than other headphones I've tried. It also does not violate the authenticity of the music nearly as much as other headphones do. Comfort: quite light-weight and comfortable. I could easily wear these for 5+ hours and not be bothered. My one complaint is the size of the ear cups: they are a bit large and do not create as good of a suction as other headphones do. They are also not replaceable, something I admired about B&W's sheepskin ear cups. Accessibility: it took me a bit to figure out how to adjust the volume and turn pairing mode on but for the most part, it is pretty self explanatory. I would prefer actual buttons rather than the tap/slide feature for play/pause and adjusting the volume. I can see this feature deteriorating over time, and I often have to attempt numerous times to actually pause the music. All in all, these headphones have left me feeling empty. While the sound quality is definitely better than most in its class, it has room to be so much better. If I could afford it, I would likely keep these for commuting and travel and pick up a nicer pair of non-noise-cancelling headphones for at home listening. However, I can only afford one pair of headphones. As such, I wouldn't be surprised if I end up returning these and picking up the Bowers&Wilkins PX7's instead. While I don't expect the PX7 to have as immersive of a sound stage, I expect them to be much more honest about the sound. These Sonys just really lack in exposing and appreciating the mids, especially without having impressive high frequencies to make up for this. They are a solid pair of noise-cancelling headphones for your average listener, although I expect audiophiles to be a bit disappointed by them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Yerbderb, Thank you so much for your honest review. If you still have the unit with you, we'd love to troubleshoot this and make this a better experience for you. For the sound quality, we recommend having them updated with the latest firmware version using the Sony Headphones Connect app to fine-tune your music. In this application, there is also an equalizer that can be used to tailor the sound to your liking.
Should you need further assistance with your WH-1000XM4, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
AMAZING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these headphone and the Apple AirPod Max, I am so happy I chose these. They are so easy to use, lightweight, and have amazing quality. The only downside to these is that they take a little more time to switch between devices. I need to reconnect them to my laptop or iPad, it’s not too big of a deal! Overall, I don’t regret getting them at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kayla,
You made the right choice! Thank you for the 5-star rating and we're glad to hear that you're happy with your purchase and liked the lightweight design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
GREAT noise reduction headphones, but not perfect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, I’m hesitant to give only 4 stars because after testing several sets of noise cancelling headphones, these were by far my overall favorites (although I haven’t had a chance to test out a pair of Apple AirPod Max yet). Here is a short list of great features, and those that we’re disappointing: Pros GREAT price (for its level of quality) Sound quality (my favorite sound of any headphones) Comfort Sony app (some great custom options) USB-C charging Hardline connection (essential for travelers who want to use inflight entertainment systems) Cons Physical controls on the right headphone (just an absolute mess... I end up skipping songs everytime when I try to change the volume) Sony app (the never ending pushing to allow location to be turned on is annoying and disturbing... RESPECT USER PRIVACY) Overall a fantastic buy with just a couple of flaws especially given the recent price reductions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We're glad that you like the amazing features of the headphones like the sound quality, comfort, USB-C charging, and in-flight functionality. It's unfortunate that you're not having the best experience with the touch controls and Sony app (privacy policy).
It is recommended to use your index finger when controlling the touch sensor. You may also find these links helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Sony takes your privacy seriously. Sony maintains a Privacy Policy to help protect your personal information, as well as that of your family, and to provide information about how we may use your information. Sony does not share your information for third-party marketing purposes without your consent.
Thanks for sharing your review and for choosing Sony.
~Ralph
Impressive Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is next level. I can completely tune out the world when I need to focus or just enjoy peace and quiet. It works beautifully in noisy environments like airports, coffee shops, or even at home when things get busy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PaigeB
Thank you for your fantastic review of the WH-1000XM4 headphones!
We're absolutely delighted to hear that you find the noise cancellation "next level" and that it allows you to completely tune out the world for focus or just enjoy peace and quiet. It's great to know they perform beautifully for you in all those noisy environments like airports, coffee shops, and even at home.
Thanks for choosing Sony!
Sincerely,
Jenn.
Great noise canceling and battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been great, the battery life can last me all week before having to charge them. The noise canceling is amazing, and the ambient mode is great as sometimes I'd like to be able to hear my surroundings when listening to my music. I'd recommend these to anybody and think it was a worth while purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluenino1, we're glad you are enjoying our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light, comfortable, quick to connect, long battery life, sounds great, good mic - what's not to like.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBCustomer, we're glad you like the comfort, battery and sound quality of our product. Thanks for choosing Sony. ~Earl
Excellent wireless, noise cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for over the ear headphones. The noise reduction is very good and can be cancelled conveniently when you need to pay attention to something else. The tonal quality is very natural, especially for the price. The bluetooth connection is solid, and adapts to multiple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimS, wow! Good to hear that our industry-leading noise canceling headphones gave you a great experience. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Good quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing audio quality. I choose those because they are light and foldable, plus they have wire and adapters for the airplane entertainment. The noise cancelling is great, even with screaming baby right behind my seat, I was able to relax and enjoy my music on the flight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RomanN,
Great! Thank you for choosing our WH1000XM4 over other brands. You surely made the right choice and will surely enjoy this one. We're glad that you are pleased with the audio quality, noise canceling capability and other features of the XM4. You can now relax and enjoy your trip. Thanks for choosing Sony! - Marco
Amazing headphones for remote working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only noise cancelling headset I have that does not hurt my ear when wearing for a long time. All my other headset started to hurt my ear due to my glasses. The sound quality is as good as it gets, and mostly due to the limits on the bluetooth bandwidth. I haven't got a chance to try the lossless streaming, but I doubt the current streaming protocol would suggest the bit rate for a true lossless CD.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chennix, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
Get em
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For gym use these headphones are amazing, the noise suppression is incredible and the audio is just as good, battery life is also long lasting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanceB, we're glad you are enjoying our product product! Thanks for choosing Sony. ~Earl
Sony Noise Cancelling
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM4 headphones have quickly become a favorite of mine. The battery life is impressive, often lasting longer than I'd expect, and the noise-cancelling functionality is top-notch, really letting me immerse myself in my music or podcasts. However, there are a couple of gripes. The built-in Alexa support can be hit or miss, and the mobile app isn't the most user-friendly. Additionally, the adaptive noise-cancelling feature isn't really my cup of tea. Still, overall, these headphones deliver where it counts.
I would recommend this to a friendGreat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long lasting, comfortable and great noise cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1234, We are so glad to hear that you are happy with the battery life, comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good listening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the sound on these. My only issue is the slide when I work out but to be honest I have that figured out. The bass boost feature on these gives just the right amount. Sound is crisp and clean. Better than my AirPods.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for taking the time to share your feedback on the WH-1000XM4, SaraV! We're thrilled to hear that you're enjoying the sound quality and the bass boost feature—and that they’re delivering a crisp, clean listening experience for you. It's great to know they’ve outperformed your previous headphones!
We appreciate you mentioning the minor fit challenge during workouts and are glad you found a solution that works for you. Your input is valuable and helps us continue to improve our products for every type of listener and activity.
If you ever have any more suggestions or need tips on optimizing your headphone experience, feel free to reach out. Enjoy your music!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Awesome headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great! Comfortable, music sounds great, battery lasts long time, noise cancelling feature is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mariana, Awesome! We're glad to hear that you're enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Craig
Highly recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best. Best sound quality on the market and the comfort has gone up immensely from previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyH, Thank you for your positive review! We're thrilled to hear that you are enjoying the WH-1000XM4 headphones. And it's great to hear that you appreciate the improved comfort from previous models. Thanks for choosing Sony! -Sam